Author Topic: Search Box Is Dead? (Read 3850 times)

123XXX · « **on:** January 26, 2011, 23:18 »

Is it just me, or is the search box on iStock in Firefox completely dead? It seems it has been this way for at least 12-18 hours and I don't see any talk about it in the forums. Is it just my browser that possibly has a problem and/or has there already been some discussions about it and have I just missed it?

Anyway, if it really is dead then I would imagine lots of sales are being lost considering most Windows users are on Firefox. The search box works for me in Internet Explorer, but I would assume many buyers may not realize it is a browser specific problem and that switching to another browser could fix the problem. Many might just give up and sales could be and/or are being lost.

Jo Ann Snover · « **Reply #1 on:** January 27, 2011, 01:35 »

Even though some fixes have been made in the last week or two, iStock search is suffering from a large number of bugs since the December code for "new" search was launched. For some people, private browsing being turned on (in Safari and Firefox) rendered the search box dead. Turn private browsing off as a workaround until the bugs get fixed.

It's a cure for insomnia, but you can read all about the bugs here and here.

123XXX · « **Reply #2 on:** January 27, 2011, 01:45 »

Many thanks. That is probably the issue since I only have the problem on my laptop and not on my desktop I discovered. I will try and change the laptop settings.

123XXX · « **Reply #3 on:** January 27, 2011, 05:33 »

I tried turning off private browsing on my laptop in Firefox, but can't seem to do it nor get the search working.

Do you think iStock notified all buyers of this issue? If not, it could result in a significant loss of sales.

Artemis · « **Reply #4 on:** January 27, 2011, 06:53 »

I'm on firefox 3.0.19 (instead of the latest 3.6.*) and my search button isnt working since 2 weeks or so. Reported it but it looks like its not on their 'to fix' list. (in their arrogance they expect the customers to adapt to them instead)
Of course they didnt notify the buyers.

ShadySue · « **Reply #5 on:** January 27, 2011, 06:58 »

There was this thread about it:
http://www.istockphoto.com/forum_messages.php?threadid=291522&page=1
If it's any consolation, I sent a pal over to see that I was now 'a Getty photographer', and all he got was a message to 'upgrade his browser', which isn't a possiblity as he's on an 'unusual' OS. But he wasn't a potential buyer, so no harm done.

jamirae · « **Reply #6 on:** January 27, 2011, 10:57 »

Quote from: 123XXX on January 27, 2011, 05:33

I tried turning off private browsing on my laptop in Firefox, but can't seem to do it nor get the search working.

Do you think iStock notified all buyers of this issue? If not, it could result in a significant loss of sales.

hahahahahahaha! of course they did NOT notify all buyers of the issue or of any issue. They just let them stumble on it and hope that the buyer just thinks it is "user error" and comes back later. contributors and buyers both have been asking iStock to send out notices and information about these issues but they refuse to send out an email because, according to them, their email list is too large so it would be too big of a deal to send it out. yes, that is how they responded despite the fact that the "Hot Shot" and other e-newsletters continue to be sent out. One would think you could easily put in a section about site issues and resolution of the issues (or at least "work arounds" for buyers) in any of these newsletters, but apparently that is too much to ask. They want to treat the blatant site failures/bugs/issues as an "elephant in the room" and only allow control conversation in the forums for those who happen to stumble in there and find it.

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Author Topic: Search Box Is Dead? (Read 3850 times)

123XXX

Jo Ann Snover

123XXX

123XXX

Artemis

ShadySue

jamirae

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