MicrostockGroup
Agency Based Discussion => iStockPhoto.com => Topic started by: lisafx on November 19, 2012, 16:50
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I looked and didn't see a thread about it. I know they always lag a day or so behind, but I don't remember ever being 5 days behind in showing stats on the bar graph. I wonder if I should interpret this as a result of their fixing/updating something, or just yet another thing that's broken?
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Most of the moaning I've seen is about the lack of sales, which would make the stats charts much less interesting :)
Second biggest complaint is the broken search. I'm just guessing it's lower on the priority list - at a time when even things supposedly at the top (like the zoom feature, that IMO is never coming back) are months overdue.
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I'm sure you are right that it isn't high on the priority list. It's just that before now it didn't seem to be broken.
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I looked and didn't see a thread about it. I know they always lag a day or so behind, but I don't remember ever being 5 days behind in showing stats on the bar graph. I wonder if I should interpret this as a result of their fixing/updating something, or just yet another thing that's broken?
I've seen it five days behind before, but not very often.
As far as I can see, all the stats are out of sych with real time and with each other.
Maybe it's deliberate to keep us confused and make it difficult to keep tabs?
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Looks like fixing the best match is "super high priority" now, I'd rather see that done than stats updated.
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Stats haven't updated for me either but I've seen long delays before.
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Looks like fixing the best match is "super high priority" now, I'd rather see that done than stats updated.
It depends whether the current, though 'unusual' best match is producing overall better results for iStock. Presumably that's monitored by the hour, and if overall sales were down [1] surely they'd have done something by now. "One's" WMY or WME means nothing to them. [2]
[1] admittedly, I'd be surprised if they aren't.
[2] and maybe those who are gaining "our" sales are keeping a low profile.
But idea [1] prevails.
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It seems to me that IS are slowly disintergrating. It's just one thing after another in the ever-reducing functionality of the site. I've never seen anything like it for a business that big. It's not as if they haven't got the resources, it just seems that nobody cares enough any more to do anything about it.
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It seems to me that IS are slowly disintergrating. It's just one thing after another in the ever-reducing functionality of the site. I've never seen anything like it for a business that big. It's not as if they haven't got the resources, it just seems that nobody cares enough any more to do anything about it.
Sigh!.... Cant you find it in your heart to just say one single little positive thing about IS ? youre beginning to sound like a broken record.
Whats next on your hate-list? or do you just hate everybody and everything that doesnt include you.
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It seems to me that IS are slowly disintergrating. It's just one thing after another in the ever-reducing functionality of the site. I've never seen anything like it for a business that big. It's not as if they haven't got the resources, it just seems that nobody cares enough any more to do anything about it.
Sigh!.... Cant you find it in your heart to just say one single little positive thing about IS ? youre beginning to sound like a broken record.
Whats next on your hate-list? or do you just hate everybody and everything that doesnt include you.
Just wondering which part of Gostwyck's post you don't agree with because I agree with every single word.
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They will fix this when they have their rock, paper, scissors tournament ready.
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It seems to me that IS are slowly disintergrating. It's just one thing after another in the ever-reducing functionality of the site. I've never seen anything like it for a business that big. It's not as if they haven't got the resources, it just seems that nobody cares enough any more to do anything about it.
Sigh!.... Cant you find it in your heart to just say one single little positive thing about IS ? youre beginning to sound like a broken record.
Whats next on your hate-list? or do you just hate everybody and everything that doesnt include you.
Just wondering which part of Gostwyck's post you don't agree with because I agree with every single word.
You would.
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When did the Make a Difference info appear on the front page?
They've had 103 downloads since whenever it started, assuming it's updating in real time.
http://www.istockphoto.com/article_view.php?ID=1465&isource=EN_FMA1 (http://www.istockphoto.com/article_view.php?ID=1465&isource=EN_FMA1)
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It was mentioned in the Nov. 1st stats update thread here http://www.istockphoto.com/forum_messages.php?threadid=348641&page=9#post6782713 (http://www.istockphoto.com/forum_messages.php?threadid=348641&page=9#post6782713)
and MichaelJay responded with this:
The daily stats were not updated since Wednesday (14th) as it looks. I haven't seen any official reply but I don't think this is according to plan. I'll wait until tomorrow to see if whoever presses the button for the update is getting back to their desks after the weekend...
Prior to this I had been noticing pretty regular daily updates for the past few weeks.
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It seems to me that IS are slowly disintergrating. It's just one thing after another in the ever-reducing functionality of the site. I've never seen anything like it for a business that big. It's not as if they haven't got the resources, it just seems that nobody cares enough any more to do anything about it.
Sigh!.... Cant you find it in your heart to just say one single little positive thing about IS ? youre beginning to sound like a broken record.
Whats next on your hate-list? or do you just hate everybody and everything that doesnt include you.
Just wondering which part of Gostwyck's post you don't agree with because I agree with every single word.
maybe I'd disagree with the word "slowly" otherwise it seems spot on.
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When did the Make a Difference info appear on the front page?
They've had 103 downloads since whenever it started, assuming it's updating in real time.
[url]http://www.istockphoto.com/article_view.php?ID=1465&isource=EN_FMA1[/url] ([url]http://www.istockphoto.com/article_view.php?ID=1465&isource=EN_FMA1[/url])
17 minutes after I posted, it's still showing as 103 dls.
Wonder if that means iStock has sold no images in 17 minutes (Shouldn't Sean have sold at least 34 in that time?) or they can't even update a counter on their big marketing campaign in real time.
Added: Their small print says:
"Extra files" determined by aggregating the total number of downloads over the campaign period which ranges from November 19 to December 13 and comparing this data to the total number of downloads that we expect to generate during this timeframe which is based on results from a similar period of time in the previous year; any incremental downloads beyond the expected downloads for this period will constitute an extra file."
So, where did '103' come from, and why hasn't it updated in 125 minutes?
Let's face it, they'd never be able to admit that they didn't meet their target.
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A few years back I worked for the FT (the Financial Times that is, not f**king Fotolia!). I worked in the splendid new printing plant, designed by architect Nicholas Grimshaw and opened by Mrs Thatch at a cost of £65M in 1989 (it was the plant that cost that much btw, not Mrs Thatch). It was a cathedral of glass and steel, set in the East End of London, just down the road from the under-construction Canary Wharf. Eye-wateringly high salaries and superb conditions made it a fantastic place to work. Happy days.
Anyway, one day in 1995 we were all invited to a meeting the next afternoon, by a letter delivered by motorcycle courier to our homes the evening before. Yes really, my invite arrived at 9.30pm. The next afternoon we got the news __ production was to be transferred to another printer, our plant was to be shut down and redundancy was the probable option for most of us. It would take a year to dismantle one of our two presses and re-assemble it in the new printer so until then we still had our jobs. The next 12 months had a really peculiar feeling about it. As a manager my main job, making things better tomorrow than they are today, became pointless. You couldn't spend any money on making things better for a start.
I really don't know why but somehow I sense the same bizarre atmosphere about iStock as I felt back then. Makes me wonder if the Calgary office functions are about to be absorbed into Getty HQ. Hmmm.
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A few years back I worked for the FT (the Financial Times that is, not f**king Fotolia!). I worked in the splendid new printing plant, designed by architect Nicholas Grimshaw and opened by Mrs Thatch at a cost of £65M in 1989 (it was the plant that cost that much btw, not Mrs Thatch). It was a cathedral of glass and steel, set in the East End of London, just down the road from the under-construction Canary Wharf. Eye-wateringly high salaries and superb conditions made it a fantastic place to work. Happy days.
Anyway, one day in 1995 we were all invited to a meeting the next afternoon, by a letter delivered by motorcycle courier to our homes the evening before. Yes really, my invite arrived at 9.30pm. The next afternoon we got the news __ production was to be transferred to another printer, our plant was to be shut down and redundancy was the probable option for most of us. It would take a year to dismantle one of our two presses and re-assemble it in the new printer so until then we still had our jobs. The next 12 months had a really peculiar feeling about it. As a manager my main job, making things better tomorrow than they are today, became pointless. You couldn't spend any money on making things better for a start.
I really don't know why but somehow I sense the same bizarre atmosphere about iStock as I felt back then. Makes me wonder if the Calgary office functions are about to be absorbed into Getty HQ. Hmmm.
Yes and the funny part is after photographing the London Stock-excange, in 89, just after the automation I actually delivered pics to some place down there ( Canary wharf) that is and the entire wharf is just wonderful, a dream to work at. In those days it was relativly cheap coinsidering the area.
Then came Michael Caine and other celebraties and started to buy penthouses and 10-room flats, etc and after a few years the Canary Wharf became one of the most expensive places in London. Still lovely though.
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mine is still not updated. I'm still hoping for a top up of October, but it may be wishful thinking now.
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... The next 12 months had a really peculiar feeling about it. As a manager my main job, making things better tomorrow than they are today, became pointless. You couldn't spend any money on making things better for a start.
I really don't know why but somehow I sense the same bizarre atmosphere about iStock as I felt back then. Makes me wonder if the Calgary office functions are about to be absorbed into Getty HQ. Hmmm.
Yes, I have exactly the same feeling, especially after the "use up all your credits" promotion. It's such a familiar pattern. I have interpreted it that Istock is going to be moved to Getty as a "collection". Maybe you are right that the site will remain but HQ functions absorbed into Getty proper.
I can't help but think if Getty were planning to keep Istock open they would at least get the site working properly for CUSTOMERS.
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... The next 12 months had a really peculiar feeling about it. As a manager my main job, making things better tomorrow than they are today, became pointless. You couldn't spend any money on making things better for a start.
I really don't know why but somehow I sense the same bizarre atmosphere about iStock as I felt back then. Makes me wonder if the Calgary office functions are about to be absorbed into Getty HQ. Hmmm.
Yes, I have exactly the same feeling, especially after the "use up all your credits" promotion. It's such a familiar pattern. I have interpreted it that Istock is going to be moved to Getty as a "collection". Maybe you are right that the site will remain but HQ functions absorbed into Getty proper.
I can't help but think if Getty were planning to keep Istock open they would at least get the site working properly for CUSTOMERS.
I think they might currently be "in transition" as it were. They're not bothering to fix basic site functions at IS because all effort available is required to ensure a smooth handover of the site to Getty's in-house team. For me it's the most logical explaination to the site status, recent events and lack of progress. Still no Lobo either.
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I'm up to day 12 of waiting for images to be approved. that seems long for IS?
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Same here. Stats stuck at day 14.
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Yesterday, OldLadybird posted:
"We're pretty close to a fix on this one. It's just entered testing. Once that work is complete, we will have an update."
Do Canadians have a long Thanksgiving weekend too?
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^don't they do theirs a month earlier?
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Looks like the RC totals have dropped to ZERO and your percentage rate has dropped to the base amount.
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Looks like the RC totals have dropped to ZERO and your percentage rate has dropped to the base amount.
And royalties are being reported incorrectly. It never ends.
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It's really hard to be confident about any of their stats. Including whether our royalties are correct.
For example, usually if I refresh a page while looking at my balance but I've had no dls (sad, innit?) all of the bottom line stays the same (steady), while the top of the page refreshes.
Sometimes, however, the actual $XX blinks out and in again, but the rest of the bottom line is steady, while the top refreshes. What's that all about?
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Looks like the RC totals have dropped to ZERO and your percentage rate has dropped to the base amount.
And royalties are being reported incorrectly. It never ends.
Oh, that'll be the stats that oldladybird yesterday were 'in testing'.
Who does that testing?
It's just beyond pathetic. :(
Especially when they never sorted out the money they owed contributors on previous occasions this has happened.
Malice or incompetence?
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Looks like the RC totals have dropped to ZERO and your percentage rate has dropped to the base amount.
Hopefully that means they are actually working on a fix. I really cannot comprehend the incompetence and ineptitude of the iStock 'developers'. It's a strange title to give them because everytime they 'develop' one thing they tend to 'undevelop' one or two others. iStock is unique in that they have actually been 'undeveloping' for several years now. Back in 2004 we had real-time stat's for example (just like every other agency also had then and still has today). iStock exclusives who joined after 2008 or so will never have even experienced real-time stats. Incredible.
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Is this zero royalty thing what got screwed up last January that we never got reimbursed for?
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Is this zero royalty thing what got screwed up last January that we never got reimbursed for?
Yup
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Jay must have one junior programmer fixing IS problems in their spare time.
It's pretty clear IS isn't part of Getty's long term plans. IS has a part time CEO and she's a Getty SVP who's supposed to be an E-commerce expert. Hmmmm. Either she's doing a horrible job or they're expecting these problems because they're part of a transition plan.
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When you consider how much money they're "in charge" of, their cavalier attitude towards payments (I think the January mess and the retro payments for those who exceeded their RC numbers have yet to be made, months after they were owed) and borderline competence with stats seems de facto fraudulent. By which I mean that they may not intend to defraud but they don't take the prudent steps necessary to keep accurate books in a timely manner, which effectively keeps money they shouldn't be keeping.
If it were a single (large and powerful) entity they were doing this to, they'd stop it much more quickly. If they were subject to banking regulations (or other government standards with criminal sanctions) they would also stop it sooner.
They know we're a large group with individual amounts that are small and they are completely unregulated. No one stops them from doing this so they say "we're trying" and keep bumbling on.
Happy Thanksgiving indeed.
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I'm up to day 12 of waiting for images to be approved. that seems long for IS?
I haven't uploaded since September. New uploads do not seem to be selling because of best match or whatever.
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Here we go with the royalty bug again. Maybe it's time to sue iStock.
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What an absolute shambles of an organisation! Where to begin dissecting this mess..?
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My RC just updated. Still no royalties since the 14th though....
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Wonder how long it will take them to repay the percentage discrepancy.
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I have never seen a more duct taped together piece of junk website of this scale in the history of the internet. Can anyone remember a time (especially since the redesign) where all features of the site worked as they should? On the contributor side? Just wow. They're either keeping the status quo until Getty's system absorbs them, or they truly are a ragtag group of inept programmers testing changes live on one of the busiest stock photography websites. Either way, not good. Anyway just venting. :o
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I have an image of those programmers like 'Scottie' from 'Star Trek' emailing iStock management: "Captain, she's breaking up, she's breaking up!!"
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...whilst the Senior Management Team play Scissors, Paper, Rock with the CEO.
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That's assuming there are even any senior management left to sit around and play Scrabble on the best match algorithm with the CEO. Seems most of them did in fact accept the generous severance package offered to them when the recent Getty sale closed and have already left. Although I did notice BoBo is back from his extended bender. He's probably satisfied to stay onboard anyway because he does it for the fun of it like most of us. I imagine if he just gets paid enough from IS to buy a new lens cap every now and again he's tickled pink. :)
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That's assuming there are even any senior management left to sit around...
Great name. :)
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More like- "Scotty, there appears to be no intelligent life forms present on the iStock Ship- beam me up!"
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Frankly this is disgusting and makes me ill. I went in and used Sean's Grease Monkey and copied all November sales into Excel. Then I compared November 1-14 to what the stats say I have. Big gap of $65 probably due to untraceable credit card sales. So there you have it. There's really no way to hold IS accountable for the money because for contributors the money trail isn't visible. The longer this goes the worse it gets.
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My Nov 1-14 chart on iStock seems to match StatsPrime. Also a match for all of October. Mantis, I hope you find the problem and can press it.
Then I went to my daily record log and compared my balance from Nov 1-14 doesn't match. It could be the timing of the sales on either end of the period.
For the month of October I gained more in my iStock account than what StatsPrime scraped and the iStock charts show. I'm not sure where the extra income came from.
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the poll here will be v interesting for IS, if only half the month is accounted for.
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the poll here will be v interesting for IS, if only half the month is accounted for.
My sales are the lowest they have been since I hit 800 image uploads. I am well over 2000 now. This sucks. They suck. The lack of communication is disgraceful and it reeks of some other sinister plan that doesn't include us (assuming here only).
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...whilst the Senior Management Team play Scissors, Paper, Rock with the CEO.
That one isn't going away. They admitted they play the fiddle while iStock burns.
Just in case, I thought this might have just been me. I wrote a few weeks back, they said, they are aware of the problem and trying to correct it.
"Right now, you have 0 downloads and your approval rating is 58.04%. You do not qualify yet. You're almost there. Keep uploading."
That's if you look at the exclusive pages, to join. Nice way for them to promote becoming is have it broken for about a month?
Just in case anyone else wants to see their 0 sales and 58.04% approval rating = http://www.istockphoto.com/sell-stock-photos-exclusivity.php (http://www.istockphoto.com/sell-stock-photos-exclusivity.php)
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Thank goodness I dropped them after the royalty reduction!!! I dropped them all except for Shutterstock and I found that my sales increased since I'm not anywhere else now.
I hope all of you good luck because I know that some of you depend on this income. I'm thankful I do not.
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Can't access my stats page... is something finally happening? :o
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Can't access my stats page... is something finally happening? :o
It's quite sad that nowadays we get excited when the site goes down because it means that they might actually be working on some of the countless bugs. We'd rather lose a few hours of potential sales, during the working day, in the hope that we might get to see what we made in the last 10 days or so.
Of course a more likely explanation is ... they just broke the site even more.
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1563
Downloads and counting…
Does that mean they did only that much in 2 weeks and still need 48437 downloads in the next two weeks?
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1563
Downloads and counting…
Does that mean they did only that much in 2 weeks and still need 48437 downloads in the next two weeks?
I'm sure that figure is called out of thin air, and hasn't been changed for days.
The deal is that it's supposed to be 50,000 over 'expectation', roughly based on previous year's sales. So would 1563 mean that's what they're already at over that total amount? I'm not seeing many people whooping about the great sales they're having since it started. Or would the 1563 be the amount over a proportion of the sales from last year?
When it started, there was an arbitrary figure on the campaign page. I think 1563 is the only update since. I suspect it's just a made-up figure (arbitrary). Or else they're just admitting to the world that their stats are broken. How embarrassing.
But if the total was being constantly updated in real time, the contributors would know that the ability was there to do so, but the will isn't there to do the same for us.
It's the most ill-thought-out promotion ever.
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One of the mods on the iStock forum stated that the figures are manually updated at the end of the day. They can't even be bothered to do that.
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One of the mods on the iStock forum stated that the figures are manually updated at the end of the day.
Au contraire:
oldladybird: "It's not broken. It's just not updated daily as it's a manual process.
They can't even be bothered to do that.
True.
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Can't access my stats page... is something finally happening? :o
My stats page is back, still stuck at 14th Nov, and the inaccurately-named "Regular downloads by file type (updated daily)" is still missing.
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I happened to find an old interview in May/June 2009 issue of Digital Photo Pro, where Nick Evans -Lombe, GI's COO said:
"We launched the Portal for photographers last June. It's one of the things that the acquisition of iStockphoto really helped us with. From an internal operational perspective, we were quite envious of the tools they had that enabled photographers to quickly get imagery out to market. The Portal has also enabled photographers to have more input over how their images are keyworded, so they can add more of their vision as to what that image is all aboout."
Is it possible that the problem is at Getty's end, and it affects iStock?
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I happened to find an old interview in May/June 2009 issue of Digital Photo Pro, where Nick Evans -Lombe, GI's COO said:
"We launched the Portal for photographers last June. It's one of the things that the acquisition of iStockphoto really helped us with. From an internal operational perspective, we were quite envious of the tools they had that enabled photographers to quickly get imagery out to market. The Portal has also enabled photographers to have more input over how their images are keyworded, so they can add more of their vision as to what that image is all aboout."
Is it possible that the problem is at Getty's end, and it affects iStock?
Thats just cooperate BS. Noone ever cared about how pictures were keyworded.
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Can't access my stats page... is something finally happening? :o
It's quite sad that nowadays we get excited when the site goes down because it means that they might actually be working on some of the countless bugs. We'd rather lose a few hours of potential sales, during the working day, in the hope that we might get to see what we made in the last 10 days or so.
Of course a more likely explanation is ... they just broke the site even more.
Funny viewpoint, but so true. If it's down, maybe they are fixing it, or maybe, they are just making it worse? LOL
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This morning my stats have updated. They are showing sales and royalties up to the 14th November, as reported. However, they are now showing sales and royalties for the 26th November - but absolutely nothing between 14th and 26th.
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This morning my stats have updated. They are showing sales and royalties up to the 14th November, as reported. However, they are now showing sales and royalties for the 26th November - but absolutely nothing between 14th and 26th.
Yeah, mine are showing for 25th and 26th but with that long gap.
That happened the last time there was a stats glitch (though it wasn't as long as this one) then people got their stats filled in over a period of a couple of days.
:o
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my $balance is updated but nothing else has budged. only when i go into last DL do I see what's been happening.
(Yay, a new xmas upload has sold, that one sale will surely cover the money we spent buying the beach permit and driving up the beach in our new 4x4, and I broke one of the xmas balls I was shooting) Actually shouldn't be too ungrateful, $2.50 for one DL is nice enough (paid off the broken ball that never got shot). And nice to know that a file only 2 weeks old can be found and purchased.
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however, as my first year in stock this could be my WME at IS, going by current trends.
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I wonder how many sales never go to my balance ?
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Stats are showing up to date for me. Very low numbers though. Unrealistically low for November. I know, the cash ones don't show there, but still....
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Stats are showing up to date for me. Very low numbers though. Unrealistically low for November. I know, the cash ones don't show there, but still....
Oh! I thought the cash sales bug was fixed and they were all showing now.
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Stats are showing up to date for me. Very low numbers though. Unrealistically low for November. I know, the cash ones don't show there, but still....
Oh! I thought the cash sales bug was fixed and they were all showing now.
Maybe you're right. I can't keep up. If this total includes cash sales then it is positively dire!
PS - looks like I will be dropping from 19% in 2013. No way to accumulate RCs when the site is dead.
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Stats are showing up to date for me. Very low numbers though. Unrealistically low for November. I know, the cash ones don't show there, but still....
Oh! I thought the cash sales bug was fixed and they were all showing now.
Maybe you're right. I can't keep up. If this total includes cash sales then it is positively dire!
Well you could be right. They fixed it, but goodness knows if it's been messed up again. If it doesn't include cash sales, my total might not be so bad, but still well down on last year, which will mean a drop year on year, barring many ELs in December.
PS - looks like I will be dropping from 19% in 2013. No way to accumulate RCs when the site is dead.
Maybe that's been the point of all the site problems. Keep the percentages down. Profitability over profit any day. Sorry you're dropping again. >:(
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Cash sales are included.
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looks like I will be dropping from 19% in 2013. No way to accumulate RCs when the site is dead.
I am sorry to hear you'll be probably dropping from 19%. It's not been a good year for some people at iStock. However, iStock is anything but dead. This game is just getting harder to play.
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I will still be 17% but not a chance in hell of getting to 18%
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Is everybody's Balance correct now?
My monthly Stats are correct now. The Sales are showing up there (from the 15th nov. onwards) and the monthly balance went up by $20,--.
My Problem is that the total Balance in the Bottom only went up by $0,48.
So in summary, my monthly stat went up by 20 Dollars and my total balance only went up by 0,48.
This really annoys me, since i'm loosing my trust. They could be only giving me 1/10 of the sales and i wouldn't have an opportunity to find it out.
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so true, how do we know if they aren't stealing from the till?
who audits them to keep them honest?
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Is everybody's Balance correct now?
My monthly Stats are correct now. The Sales are showing up there (from the 15th nov. onwards) and the monthly balance went up by $20,--.
My Problem is that the total Balance in the Bottom only went up by $0,48.
So in summary, my monthly stat went up by 20 Dollars and my total balance only went up by 0,48.
This really annoys me, since i'm loosing my trust. They could be only giving me 1/10 of the sales and i wouldn't have an opportunity to find it out.
Agreed. My stats are updated, but I have absolutely no way to know if they are "correct".
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Sorry, by stats, do you guys also refer to VIEWS as well? Because although some of you have mentioned that stats has been fixed, but I have not gotten any changes in view numbers for the past month... and wonder if that is related (then again it could be because my photos are no good and my portfolio is small, but even my newly accepted photos are getting zero views for over a week (even when my referral links are recording quite a few of clicks and signups)).
Just wanted to check if anyone else had the same problem.
Thanks.
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I pay no attention to views so I have no idea if they've fixed that. If it's relevant to best match placement, then it's an issue. Otherwise I'd rather they worked on all the bugs that impede buyers and affect accurate recording of sales/royalties
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Sorry, by stats, do you guys also refer to VIEWS as well? Because although some of you have mentioned that stats has been fixed, but I have not gotten any changes in view numbers for the past month... and wonder if that is related (then again it could be because my photos are no good and my portfolio is small, but even my newly accepted photos are getting zero views for over a week (even when my referral links are recording quite a few of clicks and signups)).
Just wanted to check if anyone else had the same problem.
Thanks.
I don't look at views, but let me explain the other post. If I look at the exclusive page, join and all that, it says I have ZERO downloads. It's been broken for a month. So if they can't even track that, I'm highly suspicious that other stats are potentially wrong as well.
Not a confidence builder.
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so true, how do we know if they aren't stealing from the till?
who audits them to keep them honest?
Lobo? :'(
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I no longer see updated view #'s. Is there a relationship between "most popular files" "views" and "best match?" If there is, that's not working, too.
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I no longer see updated view #'s. Is there a relationship between "most popular files" "views" and "best match?" If there is, that's not working, too.
I think views was one of the things that broke when they introduced non-credit sales. Who has a clue what, if anything, isn't broken there?
It's like who has a clue about who's getting the "28,409 and counting..." 'extra' sales on iStock when most (not all) people have reported big declines in their sale compared to last Nov, (which itself was a month where many reported poor sales, but others were happy).
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I ignore every feature now accept RC & revenue.
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every time I log it my account has gone up by a few $$s and I'm terrified that's my total earnings coming through for November.
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Is there absolutely nothing their IT team can do correctly? *
Having taken twelve months and counting to port over the E+ files to Getty as was promised in January, they're now porting editorial files, with no releases but marked on Getty, No release, but this image does not require a release. This image is available for commercial use.. Luckily I noticed the issure on their forum last night, so I'm keeping watch. I just had two drop in, and as I'm still Lobotomised sine die, I had to take out a ticket to ensure I had excercised 'due diligence'.
*Stupid question.
Added: and a further four editorials.
Honestly: this was reported last night; why is is still going on?*
*Another stupid question.
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Deleted. I'm making a new topic for this
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Could it not be that the rounding up of numbers throughout the calculation of your commission by IS they ended up with a 2 cent diff? Rounding up throughout a calculation can result in significant differences in the end result. Rounding up should only be done once, on the end result.
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Could it not be that the rounding up of numbers throughout the calculation of your commission by IS they ended up with a 2 cent diff? Rounding up throughout a calculation can result in significant differences in the end result. Rounding up should only be done once, on the end result.
There was a lot of talk about a year-ish ago about how iStock round down at every stage. Someone had worked out how much it had cost him in a year, and it was scary.
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I decided to contact contributor relations. They may never answer, and if they do it may be content free, but I figured I'd amuse myself and see what turns up :) I'll post if I get anything back.
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I decided to contact contributor relations. They may never answer, and if they do it may be content free, but I figured I'd amuse myself and see what turns up :) I'll post if I get anything back.
do that, I also had one yesterday for 4.5$, a XXXL for 18 credits (I am at 16%)
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Since I've gotten used to the situation at iStock I don't even remember how many times during 2012 the royalties have been wrong, and I don't remember if I have gotten paid either. How about you? Have you been paid?
And I still haven't recieved any login information to that Getty Research site (or whatever it's called). Have you?
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I decided to contact contributor relations. They may never answer, and if they do it may be content free, but I figured I'd amuse myself and see what turns up :) I'll post if I get anything back.
do that, I also had one yesterday for 4.5$, a XXXL for 18 credits (I am at 16%)
I went to check on my ticket and it's gone from the list of open tickets. I used the link in the "Thanks for Contacting Us!" e-mail to update the ticket saying that I hadn't received an answer and the ticket had disappeared.
We'll see if that triggers a response, but I'm not optimistic. I'm still waiting for a reply to my May 4 2012 ticket asking if my forum ban is permanent - but at least that still shows as an open ticket...
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I decided to contact contributor relations. They may never answer, and if they do it may be content free, but I figured I'd amuse myself and see what turns up :) I'll post if I get anything back.
do that, I also had one yesterday for 4.5$, a XXXL for 18 credits (I am at 16%)
I went to check on my ticket and it's gone from the list of open tickets. I used the link in the "Thanks for Contacting Us!" e-mail to update the ticket saying that I hadn't received an answer and the ticket had disappeared.
We'll see if that triggers a response, but I'm not optimistic. ...
I'm pretty certain that if you use either of the methods of adding to an open ticket, it doesn't get answered, either using the link in the email or using 'add comment'. I've never had a reply to the link in the email, and the one I added a comment to got no reply after the original auto-reply. And that's reporting abuses. But don't get me started on that subject. >:(
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We'll see if that triggers a response, but I'm not optimistic. I'm still waiting for a reply to my May 4 2012 ticket asking if my forum ban is permanent - but at least that still shows as an open ticket...
Now there's one way Rebecca could improve communication on the forums - lift the ban on you and many others that have been booted.
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Why did you get a ban?
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I decided to contact contributor relations. They may never answer, and if they do it may be content free, but I figured I'd amuse myself and see what turns up :) I'll post if I get anything back.
do that, I also had one yesterday for 4.5$, a XXXL for 18 credits (I am at 16%)
I went to check on my ticket and it's gone from the list of open tickets. I used the link in the "Thanks for Contacting Us!" e-mail to update the ticket saying that I hadn't received an answer and the ticket had disappeared.
We'll see if that triggers a response, but I'm not optimistic. ...
I'm pretty certain that if you use either of the methods of adding to an open ticket, it doesn't get answered, either using the link in the email or using 'add comment'. I've never had a reply to the link in the email, and the one I added a comment to got no reply after the original auto-reply. And that's reporting abuses. But don't get me started on that subject. >:(
I've come to the conclusion that as soon as iStock makes any reply the ticket gets removed from the user's open ticket list. So any reply, even a bargain basement click here response, does the job to get you off their back. I keep the emails and then inquire again later about the previously open ticket. Generally on hard tickets the ticket stays open even if not on the open list. They must have thousands of still open tickets in the queue that nobody looks at.
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Why did you get a ban?
This post (http://www.istockphoto.com/forum_messages.php?threadid=334172&messageid=6477298) about the new Feast site.
It was a sarcastic post referring to the many current site bugs, one of which was that adult content (and other) filters kept getting reset. I was pretty miffed that they were spending time on stuff like that instead of getting the site working.
Lobo sent me site mail and told me to "take a little break". I've been banned ever since. Not only that but all the site mails lobo sent me and my replies to them were removed from my site mail. He was a bit rude, but nothing that could get him fired. I was pretty spooked that he'd go to those lengths.
That was September 2011. In May 2012 I opened the ticket to ask if the ban was permanent and if not, to ask for my privs back. September 5 2012 I received a comment on the ticket from Brenda (oldladybird) saying "I am going to forward this onto the correct department as it was assigned incorrectly and was buried in the ticketing system."
Three months after that, I guess it's buried in another part of the ticketing system...
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Wow, thats kind of harsh, I dont think thats worth a ban. Overreaction. I have been reading comments on their forum that were really out of line, your comment doesnt seem to be in that category tho.
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Wow, thats kind of harsh, I dont think thats worth a ban. Overreaction. I have been reading comments on their forum that were really out of line, your comment doesnt seem to be in that category tho.
He's very picky who he bans and totally random as for how long. (Me: 2 years and counting, but I'm past caring.)
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Deleted. I'm making a new topic for this
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So I received a reply from contributor relations this morning about my query on the $5.80 royalty. The person's math skills are apparently hopeless as the reply - which said my royalty was correct - included the following:
"The file was purchase at the $19.00 price Point (USD) not at the $34.00 price point and you have received the 17% of that amount."
I received $5.80 and 17% of $19.00 is $3.23, which I pointed out in my reply. I had mentioned the $34 price point as it was the maximum possible you could pay for that file and yet even that wasn't high enough to make a $5.80 royalty - a point apparently lost on the rep.
I'll post if I get any further response - it's like wading through molasses dealing with them...
LOL
I always experience the other way around, I explain something to my customer but they seem to miss everything I tell them. ;-)
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Deleted. I'm making a new topic for this
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Why did you get a ban?
This post ([url]http://www.istockphoto.com/forum_messages.php?threadid=334172&messageid=6477298[/url]) about the new Feast site.
It was a sarcastic post referring to the many current site bugs, one of which was that adult content (and other) filters kept getting reset. I was pretty miffed that they were spending time on stuff like that instead of getting the site working.
Lobo sent me site mail and told me to "take a little break". I've been banned ever since. Not only that but all the site mails lobo sent me and my replies to them were removed from my site mail. He was a bit rude, but nothing that could get him fired. I was pretty spooked that he'd go to those lengths.
That was September 2011. In May 2012 I opened the ticket to ask if the ban was permanent and if not, to ask for my privs back. September 5 2012 I received a comment on the ticket from Brenda (oldladybird) saying "I am going to forward this onto the correct department as it was assigned incorrectly and was buried in the ticketing system."
Three months after that, I guess it's buried in another part of the ticketing system...
I remember that thread, your ire was mine as well. In re-reading it it made me think, what the heck ever happened to pastorscott? He was so vocal and now I realise he has not been posting for a really long time. Do you know if he was banned as well?
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I remember that thread, your ire was mine as well. In re-reading it it made me think, what the heck ever happened to pastorscott? He was so vocal and now I realise he has not been posting for a really long time. Do you know if he was banned as well?
I'm pretty sure he was, but I don't know if he was sine died or if he just lost the will to keep banging his head off the brick wall.
He still seems to be uploading, though.
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I remember that thread, your ire was mine as well. In re-reading it it made me think, what the heck ever happened to pastorscott? He was so vocal and now I realise he has not been posting for a really long time. Do you know if he was banned as well?
I don't know. He's not around any of the groups of iStockers in off site forums anywhere that I "see" him. Even those not banned have generally figured that they should save their breath to cool their porridge, so to speak. Until Rebecca decided to try and stir the pot, anything said in the forums was just wasted.