I recently contacted support about reactivating an image. I received this reply today:

"There is now a new policy in places that files that have been deactivated with an upload date of over 14 months ago can no longer be reactivated.  However, you are welcome to re-upload the file as a new file for inclusion in your portfolio.  Please keep in mind the file will be subject to today's inspection standards."

Ok, fine - I'll reupload - but does anyone recall seeing this policy announced?  I asked in the forums and my thread was deleted after about 3 minutes, so clearly something's up here... Any thoughts?

ETA: Nevermind - My thread was moved to the Help forum and Lobo responded. Still, this might be information that could be useful for everyone to know since I guess it wasn't really announced.

It's not that new - it must be a year since they told me something similar (though it might have been 18 months or 24 months or almost anything, really)

Yep... I received a reply saying "Unfortunately I don't think it has been officially been announced however it has been a policy for a long time."  It just seemed weird - is it a new policy or an old one? Doesn't really matter either way, but you'd think that might be something they'd announce.

Quote from: blackwaterimages on May 16, 2012, 13:29

Quote from: BaldricksTrousers on May 16, 2012, 13:26

It's not that new - it must be a year since they told me something similar (though it might have been 18 months or 24 months or almost anything, really)

Yep... I received a reply saying "Unfortunately I don't think it has been officially been announced however it has been a policy for a long time."  It just seemed weird - is it a new policy or an old one? Doesn't really matter either way, but you'd think that might be something they'd announce.

They don't announce anything! It's up to you to dig through their site, or try to find a post somewhere on the forum to get your questions answered.

I know.... I guess I sometimes forget that its not the iStock of ten years ago. Still, I'd think that something as benign as this policy would come up in the forums at least. I sure couldn't find it. I know iStock doesn't announce anything controversial anymore but this? Seems pretty tame.