Any chance there's a way we can download our own files?

Hard drive died.

You can contact CR at IS and tell them your drive crashed and they will give you a bit of time to download your files, at least they used to.

Sadly, that was the case, it no longer applies.
(search 'back-up' on the iS forum)

Any chance there's a way we can download our own files?

Hard drive died.

Depositphotos let's you download your own files, if you submit there....

I am given to understand that qHero - a 3rd party iStock upload tool (I don't have a link handy but I'm sure you can find it) - keeps a copy of the files you upload, so in an emergency you could get them back.

Personally, though, I have privacy concerns about that and I prefer to keep my own backups;  but I can see that it's a good selling point.

Or you could consider opening a google drive account.

Total storage          Monthly price
15 GB                      Free
100 GB                    $1.99
1 TB                         $9.99
10 TB                       $99.99

Ideally you should be backing up in triplicate locally as well...

Backblaze.com

USD$5 per month, unlimited backup, unlimited connected external hard drives. I have 3 terabyte backed up with them.

That looks pretty cool. Thanks for the link.

I am given to understand that qHero - a 3rd party iStock upload tool (I don't have a link handy but I'm sure you can find it) - keeps a copy of the files you upload, so in an emergency you could get them back.

Personally, though, I have privacy concerns about that and I prefer to keep my own backups;  but I can see that it's a good selling point.

Hi there, sorry for only seeing this now. We do give access to free cloud-based backup with high level security, so there is nothing to worry about. But to download lost files, they have to have been uploaded through qHero. This is obviously a very good reason to start using qHero today! I did a post a while back about research made on harddrives, and it is safe to say - they don't last and it's risky. Especially external harddrives.

If anyone has questions, feel free to ask them either in here or by email: [email protected].

All the best,

Kasper, CEO qHero.

Quote from: dirkr on August 29, 2016, 13:15

Quote from: charged on August 29, 2016, 08:15

Backblaze.com

USD$5 per month, unlimited backup, unlimited connected external hard drives. I have 3 terabyte backed up with them.

Or Crashplan.com. Also 5$ per month for unlimited cloud backup.
They also allow you to include your NAS for backup (what backblaze does not).

Backblaze does allow NAS backup. I have a drobo and it is backed up

Interesting. Last time I checked there was some wording that it was not allowed. I'm happy with Crashplan now.

What does "NAS" backup means?

NAS = "Network attached storage". Essentially a server holding some harddisks and being accessed through your local network. A simple way to hold big amounts of data (you can normally put in several harddisks), provide access to the files to any computer attached to the network (easy way to share data in a group of users, either your family or your company) and optionally provide recovery features for hardware failures (via configuring it as a RAID system).

Any chance there's a way we can download our own files?

Hard drive died.

Probably late to the game here but pond 5 has a way for you to download your own files and you don't have to contact them. The feature is already there.