MicrostockGroup
Agency Based Discussion => iStockPhoto.com => Topic started by: KarenH on December 23, 2011, 14:16
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http://www.istockphoto.com/forum_messages.php?threadid=338731 (http://www.istockphoto.com/forum_messages.php?threadid=338731)
Another bug? Refunds where the entire amount of the purchase (not the royalty) is taken back??? Of course, we won't know if it's an isolated occurrence, or a bug in the wild, because the threads get locked.
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He/She should have gotten an email with the amount listed. What did it say?
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He/She should have gotten an email with the amount listed. What did it say?
Is that a rhetorical question? The thread has been locked.
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He/She should have gotten an email with the amount listed. What did it say?
Is that a rhetorical question? The thread has been locked.
It was more of a request in case that OP reads here...
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He/She should have gotten an email with the amount listed. What did it say?
Is that a rhetorical question? The thread has been locked.
It was more of a request in case that OP reads here...
Good thinking, Batboy.
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I was just notified of a refund of $11.00 on a file for which I only received $7.10 initially, and it was sold on September 2 - almost four months ago! What the H is going on here??? :o
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A refund removes the record from the history. Are you sure the now gone record wasn't for $11?
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The email message reads as follows:
"We regret to inform you that a refund has been issued for a purchase of your file #7101268:
This is in reference to the file downloaded on 02/09/11 for the amount of 11.00."
If the retail price of the file were $11.00, I certainly wouldn't have received $7.10. (It's a video file, not a photograph.) At 20% royalty rate, I would receive $2.20.
They gave me $7.10 initially for the sale, then took back $11.00 for the refund. How does that work??? Maybe I'm in the wrong business! :P
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The email message reads as follows:
"We regret to inform you that a refund has been issued for a purchase of your file #7101268:
This is in reference to the file downloaded on 02/09/11 for the amount of 11.00."
If the retail price of the file were $11.00, I certainly wouldn't have received $7.10. (It's a video file, not a photograph.) At 20% royalty rate, I would receive $2.20.
They gave me $7.10 initially for the sale, then took back $11.00 for the refund. How does that work??? Maybe I'm in the wrong business! :P
I don't think, even with old credits and discounts, that you can buy a video for $11. I'm guessing the $11 was your share of a larger gross value.
I had a recent EL refund and that was the wording, and the amount quoted was the amount I originally got for the file.
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I don't think you can buy a video for $11.00, either. My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund. If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!! :P
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I don't think you can buy a video for $11.00, either. My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund. If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!! :P
I guess you'll get a reply from CR, if you take out a ticket, some time in mid-January.
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I don't think you can buy a video for $11.00, either. My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund. If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!! :P
Again, how do you know the royalty was for $7.10? The record disappears when they make the refund. Are you sure the now removed sale didn't net you $11?
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I don't think you can buy a video for $11.00, either. My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund. If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!! :P
Again, how do you know the royalty was for $7.10? The record disappears when they make the refund. Are you sure the now removed sale didn't net you $11?
Your question leads me to believe the sites should preserve and disclose all of our records onsite instead of just sending an email. Fotolia, Alamy and I think Bigstock provide refund reports in our stats and don't remove the sale. If the sale's record disappears, how can anyone verify the site made a mistake? All the sites provide downloadable stats spreadsheets, but not everyone is disciplined enough to download them every month (or even realize they are available).
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I'm certainly not going to argue with you that ISs reporting abilities are lacking :) .
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I don't think you can buy a video for $11.00, either. My royalty from the sale of the video was $7.10, but they took back $11.00 for the refund. If I can do the same thing - give someone X dollars and take back X+Y dollars - sign me up!!! :P
Sort of OT, but actually a video could be bought for $11. A Small Web costs only 15 credits, so that would be a per credit price of 73.33 cents. I think the cheapest I've had was for around 77 cents per credit, but I've definitely had plenty of photo sales at far less. So I'm sure somebody could buy a Small Web for $11.
Still, I agree with the others here. Unless there really was an error on iStock's part (always possible), you probably did receive $11 for this sale.