Author Topic: When, where and how do ELs show up? (Read 5427 times)

pet_chia · « **on:** February 15, 2011, 16:58 »

During the night or early morning my balance jumped by 30 dollars or so ... there were not enough normal downloads to account for this so I checked for ELs. The "stats" page shows that an EL of about that much was downloaded over 1 week ago (as an orange bar on the daily chart for the month) but the "extended license" page shows nothing except the old ELs that I got - though it's hard to tell because there is no date associated with any EL, only a dollar amount.

It's been a little while since I got my last EL but I don't remember anything like this kind of confusion in trying to find out which file sold, on which date and for how much $$$. Is this the norm, or does it sound like a bug, or is it the "new normal" i.e. "whoops it's broke we'll fix it when we fix it".

ShadySue · « **Reply #1 on:** February 15, 2011, 17:11 »

Quote from: pet_chia on February 15, 2011, 16:58

During the night or early morning my balance jumped by 30 dollars or so ... there were not enough normal downloads to account for this so I checked for ELs. The "stats" page shows that an EL of about that much was downloaded over 1 week ago (as an orange bar on the daily chart for the month) but the "extended license" page shows nothing except the old ELs that I got - though it's hard to tell because there is no date associated with any EL, only a dollar amount.

It's been a little while since I got my last EL but I don't remember anything like this kind of confusion in trying to find out which file sold, on which date and for how much $$$. Is this the norm, or does it sound like a bug, or is it the "new normal" i.e. "whoops it's broke we'll fix it when we fix it".

The scenario might be as follows:
It could be that the EL with no money was an extended legal guarantee, from which you get no money, but you do get RCs.
then
The big money jump might have been the Delayed Subscription Royalty bug reported here:
http://www.istockphoto.com/forum_messages.php?threadid=289372&page=1
Essentially, this bug has been hitting some people one and off for a while (I had six subscription images but only three delayed royalties) If you have built up a lot of delayed royalties, or if a couple of them were, e.g. Vettas, you could have got to £30.
I don't think you can check for sure, but if you look at your subscription sales (via My Uploads) and have a few over the past few weeks, it's quite likely. They dripped in around mid-day GMT.

lisafx · « **Reply #2 on:** February 15, 2011, 17:11 »

I have had a few ELs over the past week and all are showing up on time and in the normal way. If that's of any help...

luissantos84 · « **Reply #3 on:** February 15, 2011, 18:38 »

they don´t

Jo Ann Snover · « **Reply #4 on:** February 15, 2011, 19:18 »

Did you have any of the long delayed subscription downloads? They finally managed to get a script to run last night that added our past due balances. See the help forum thread for details.

It's not yet clear if this fixes the problem or just makes payments to date.

As far as EL's Sean's Greasemonkey scripts really help, but otherwise you can check your financials tab on the user_view.php page (should be sortable by date but I don't think they fixed that yet).

luissantos84 · « **Reply #5 on:** February 15, 2011, 19:59 »

Quote from: jsnover on February 15, 2011, 19:18

Did you have any of the long delayed subscription downloads? They finally managed to get a script to run last night that added our past due balances. See the help forum thread for details.

It's not yet clear if this fixes the problem or just makes payments to date.

As far as EL's Sean's Greasemonkey scripts really help, but otherwise you can check your financials tab on the user_view.php page (should be sortable by date but I don't think they fixed that yet).

hmmm I was thinking from where did that 0.69$ come from, thanks

Sean Locke Photography · « **Reply #6 on:** February 15, 2011, 21:40 »

Use this link to see your ELs:
http://www.istockphoto.com/license_earnings.php?id=######

I have no idea why they still have that other page. It is useless, and yet it persists.

pet_chia · « **Reply #7 on:** February 15, 2011, 22:18 »

Quote from: sjlocke on February 15, 2011, 21:40

Use this link to see your ELs:
http://www.istockphoto.com/license_earnings.php?id=######

I have no idea why they still have that other page. It is useless, and yet it persists.

Bingo! Thank you.

The page http://www.istockphoto.com/license_info.php only shows the dates on which the EL'd files were uploaded, but the link you gave above shows the more useful date on which the EL was purchased.