You'd think IS would have the courtesy to come out and say that they don't support Adobe's "extended" IPTC method. Save us a lot of time trying to figure out what's going on.  I suppose that won't matter as I fully expect IS to go "exclusive only" sometime this year. That's my New Year's prediction in the microstock world.

Is that's whats happening? I still can't get IS to read the metadata.. it makes a painful upload process even worse...

Quote from: holgs on January 05, 2009, 19:11
Is that's whats happening? I still can't get IS to read the metadata.. it makes a painful upload process even worse...

Use deepmeta.

Over the weekend it was reading everything just fine. Now today the fields come up blank again. Istock used to be by best performer, now it's falling fast. This problem makes this site frustrating. I once thought of going exclusive but now I'm glad I didn't make the jump.

Ignore everything else posted so far, its nothing to do with the keywords in your file or not supporting certain versions of ITPC data, thats all a bunch of Hooey.   Hit the forums before you upload through the web page and all will be well.  Its a cookie related to the datacenter data is pulled from not being set properly by the upload page.  If it is already set correctly by the forums it works fine.  The info is in the Help forums on iStock.

dgilder,

Would you be so kind and post a link to the forum thread you mentioned?

Regards,
Adelaide

Quote from: cclapper on January 01, 2009, 15:37
I've never had problems with IS reading my IPTC data. I enter it in Photoshop and have been uploading keywords for 2+ years.

I don't have any problems - just doing the same as you have done, but upload with DeepMeta. I've read in another forum that some people experienced same issue with DeepMeta, but I never saw it - IPTC just works fine.

dgilder is absolutely right.  I have had the iptc problem on istock for weeks, but today it worked perfectly after I went to the forums first. 

Very relieved as it was sheer drudgery having to cut and past all the file info....

Lisa,

Would you be so kind and post a link to the forum thread dgilder mentioned?  It seems it might help a lot of people here (although I think my own problem with IS vs IPTC is beyond that).

Regards,
Adelaide

Just a heads up that it looks like iStock may have removed this workaround.  There was a cookie named iStock_DatacenterID.  In the past it was being set to a value of 2 by the upload page, and when you went to the forums it would set the value to 1.   With the value set to 1, the upload page is able to pull the IPTC information correctly, when it is set to 2, it does not.   The forums used to successfully reset the cookie value to 1, and it is no longer doing so.  I just tried removing that cookie and refreshing the forum page and it now sets the bad value.  So, I tried pulling up a specific forum, in this case the Help forum (Discussion worked as well, probably others), and it set the cookie correctly.  I was then able to go from the help forum directly to the upload page, with the keywords successfully filled in.

So, new workaround:   When you open your browser, click on forums, and go into a specific forum to get the correct cookie.   Then click Upload in the navigation bar and you should be able to upload (or edit previous uploads) with all your info showing up.   

My deepmeta doesnt work either anymore it says waiting for upload slot but i havent uploaded in 3 weeks

could it be the same problem?>

Quote from: madelaide on January 07, 2009, 01:36
Lisa,

Would you be so kind and post a link to the forum thread dgilder mentioned?  It seems it might help a lot of people here (although I think my own problem with IS vs IPTC is beyond that).

Regards,
Adelaide

I didn't see that thread.  I read about it on the yahoo group.  Not sure if we can post links to other independent forums here or not...?

Looks like David has saved the day by explaining the details, though

Quote from: dgilder on January 07, 2009, 22:51

So, new workaround:   When you open your browser, click on forums, and go into a specific forum to get the correct cookie.   Then click Upload in the navigation bar and you should be able to upload (or edit previous uploads) with all your info showing up.   

Thanks, I just did this and it worked!

But boy, it shouldn't have to be this way!!

Work for me also. Tried uploading and all the fields came up blank. Went to forums, clicked on a topic, went back to upload and fields came back with info. Would think they could fix this.

Didn't solve my old problems.  Only description was read.  So this problem had nothing at all to do with my problem, neglected by IS.

Back to copy&paste.

Regards,
Adelaide

Quote from: dgilder on January 06, 2009, 02:46
Ignore everything else posted so far, its nothing to do with the keywords in your file or not supporting certain versions of ITPC data, thats all a bunch of Hooey.   Hit the forums before you upload through the web page and all will be well.  Its a cookie related to the datacenter data is pulled from not being set properly by the upload page.  If it is already set correctly by the forums it works fine.  The info is in the Help forums on iStock.

That will explain why when I went back to the files after looking at the forums for an answer, the data magically appeared. Unfortunately I can't use deep meta because I'm using OSX...