Thanks ShadySue.
I finally got a response and my file has been deacticated, but not deleted, which is what I requested for.
It seems that files can't be deleted anymore, not even through contributor tickets. The answer I received also stated that once a file is deactivated it can't be activated again. The question is why not delete if it can't be activated at a later time. This is pure speculation but it smells like their system has been hacked at the master key level, so they can't allow deletions even by their own employees. That's why the whole system has to be exported to Getty's and the whole contributor account database had to be cut off.
Just my 2 cents... maybe I am wrong but their actions seem very much like panic reactions without choice.