pancakes

MicrostockGroup Sponsors


Author Topic: Stocksubmitter will not start. Error during updating 656 differences.  (Read 689 times)

0 Members and 1 Guest are viewing this topic.

« on: March 31, 2021, 12:20 »
0
Since I am unable to upload to Adobe using Microstock Plus, and have gotten no answers on here to help me, I decided to download and try stocksubmitter.  Well, it appears that the installer is very old because it has to update 656 differences and fails every time.  This is a brand new installation.  The error says that the process was "Canceled by the user" which is total bunk. I have checked my anti-virus to make sure that stocksubmitter is allowed and it is.

??????



« Reply #1 on: April 01, 2021, 05:03 »
0
Since I am unable to upload to Adobe using Microstock Plus, and have gotten no answers on here to help me, I decided to download and try stocksubmitter.  Well, it appears that the installer is very old because it has to update 656 differences and fails every time.  This is a brand new installation.  The error says that the process was "Canceled by the user" which is total bunk. I have checked my anti-virus to make sure that stocksubmitter is allowed and it is.

??????

1. The installer downloads only the updater and doesn't download the program itself, because keeping it up to date with a full program installation inside would take too much time, considering how often do we have to update the program in accordance to changes on the agencies websites.
2. If it shows a "Canceled by the user" message then most likely your Windows UAC or antivirus is blocking the update finisher process.
It has to request your permission to update the program files on the hard drive via a standard UAC request. If it doesn't appear then the only possible cause is that it gets blocked by something.
Please check the UAC settings and try disabling the antivirus.

« Reply #2 on: April 02, 2021, 22:08 »
0
Since I am unable to upload to Adobe using Microstock Plus, and have gotten no answers on here to help me, I decided to download and try stocksubmitter.  Well, it appears that the installer is very old because it has to update 656 differences and fails every time.  This is a brand new installation.  The error says that the process was "Canceled by the user" which is total bunk. I have checked my anti-virus to make sure that stocksubmitter is allowed and it is.

??????

1. The installer downloads only the updater and doesn't download the program itself, because keeping it up to date with a full program installation inside would take too much time, considering how often do we have to update the program in accordance to changes on the agencies websites.
2. If it shows a "Canceled by the user" message then most likely your Windows UAC or antivirus is blocking the update finisher process.
It has to request your permission to update the program files on the hard drive via a standard UAC request. If it doesn't appear then the only possible cause is that it gets blocked by something.
Please check the UAC settings and try disabling the antivirus.

I finally got it to start by disabling the firewall.  It would be nice though if you would design it to where it would start first, and download updates after it started.  This way people could keep working while they wait for an answer on here by you.  Mos programs work that way.  Yours is the only one I have ever used the won't start unless the update process completes.

Oh and BTW, the only reason I download SS is because MS+ is not telling me why it is marking images and Not Ready for upload to AS, and I have gotten no help to my question about this.

« Reply #3 on: April 03, 2021, 02:06 »
0
Since I am unable to upload to Adobe using Microstock Plus, and have gotten no answers on here to help me, I decided to download and try stocksubmitter.  Well, it appears that the installer is very old because it has to update 656 differences and fails every time.  This is a brand new installation.  The error says that the process was "Canceled by the user" which is total bunk. I have checked my anti-virus to make sure that stocksubmitter is allowed and it is.

??????

1. The installer downloads only the updater and doesn't download the program itself, because keeping it up to date with a full program installation inside would take too much time, considering how often do we have to update the program in accordance to changes on the agencies websites.
2. If it shows a "Canceled by the user" message then most likely your Windows UAC or antivirus is blocking the update finisher process.
It has to request your permission to update the program files on the hard drive via a standard UAC request. If it doesn't appear then the only possible cause is that it gets blocked by something.
Please check the UAC settings and try disabling the antivirus.

I finally got it to start by disabling the firewall.  It would be nice though if you would design it to where it would start first, and download updates after it started.  This way people could keep working while they wait for an answer on here by you.  Mos programs work that way.  Yours is the only one I have ever used the won't start unless the update process completes.

Oh and BTW, the only reason I download SS is because MS+ is not telling me why it is marking images and Not Ready for upload to AS, and I have gotten no help to my question about this.

I totally understand the inconvenience.
However, the thing is that the program gets updated every day, sometimes many times per day, so we can't really keep the installer up to date, it would waste too much time that we can spend to implement new features and update the agencies support.
And if the installer is outdated we tend to receive tons of reports from outdated versions of the app that have been fixed in the latest updates, because some users just ignore the update issues and keep using an old version of the app.
It's a nightmare to support and we have intentionally made the installer not containing the actual app to ease it up.

As of the Adobe issue, I have replied in another thread in regards to it:
Please PM me an example of a file ID that you can't upload to Adobe so that I could check what's wrong with it.


 

Related Topics

  Subject / Started by Replies Last post
2 Replies
3852 Views
Last post March 04, 2015, 10:21
by amabu
5 Replies
3907 Views
Last post December 20, 2015, 10:09
by Rage
3 Replies
3987 Views
Last post January 08, 2016, 09:55
by Fersy
1 Replies
3130 Views
Last post December 14, 2016, 10:28
by Niakris
12 Replies
4286 Views
Last post April 24, 2017, 10:40
by Stepunk

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors

3100 Posing Cards Bundle