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Microstock Photography Forum - General => Microstock Services => MicrostockSubmitter => Topic started by: Luppload on March 09, 2013, 11:27

Title: Access problems with Istock and Graphicriver
Post by: Luppload on March 09, 2013, 11:27

Hello everyone, my name is Luca and I'm new in this community.

I'm from Italy and I'm an happy user of stocksubmitter.

But in these days I'm having some problems with the access with Istock and Graphicriver.

Anyone else is noticing the same problem?


following the errors:

istock: wrong login information. check login and .....
graphic river: unable to find CSRF token or submit form



Thanks in advance for the support
Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Niakris on March 11, 2013, 02:45

What date is in the program window header?

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 11, 2013, 03:35

I'm runniing it in windows xp 32 and in the header I read : 1.2.4812.22896 - 05/03/2013 - 22.45.34

Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Niakris on March 11, 2013, 05:39

Weird, I'll check graphicriver submit.

regarding istockphoto, make sure you're entering e-mail and not login

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 11, 2013, 07:01

I tryed both ways, with email and login, but it doesn't work..
I'm sure that the login informations are correct, if you want to share the monitors via skype i'll let you see in person.

Thanks for the support.
Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Niakris on March 11, 2013, 07:20

are you sure you're not entering any extra spaces/characters? and letters case is correct?
skype screen sharing is bugged for me by some reason :(

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 11, 2013, 08:11

Yes, I checked many times, I typed and retyped the login info.
I tryed to log out from the websites and login again with the credentials that I'm putting in the SS fields, but doesn't work..

I also upload in these websites without problems:

Bigstock
colourbox
veer
shutterstock
fotolia
dremstime
canstockphoto
clipdealer
yaymicro
mostphotos
zoonar

etc...


Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Niakris on March 12, 2013, 03:15

Try copying these credentials both into fields on istock and in stocksubmitter

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 12, 2013, 04:31

You mean in the istock website and then in SS ?

If yes, that's what I did many times, copy and paste or retyping the credentials more than twenty times.

I'm the only user that's noticing this problem?

Please help !!

Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Niakris on March 12, 2013, 04:58

Yes noone else reported this problem.
Weird
Can you message me in skype so we can try to debug this issue?

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 12, 2013, 05:16

Off course, you have a Skype request on the go.

@ niak_ris

Thx
Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: vlad_the_imp on March 12, 2013, 05:32

Have you tried a different browser? That can help.

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 12, 2013, 06:05

Vlad,

Sorry but I don't understand what you mean. Actually I have a problem logging in with SS, not as usual in the websites.

If you mean something else, please explain me better. Thanks

Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: vlad_the_imp on March 12, 2013, 09:21

You must be getting to IS and SS by using a browser. The software you use to access the internet.
IE, Safari, Firefox etc.
I know some actions on IS don't always work if you are using a specific browser, it's worth trying to do the same action but by accessing the site through a different browser. If you only have one installed on your computer, just download another one.

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 13, 2013, 12:33

Hello, honestly I think you haven't understood the nature of the problem.
Or maybe it's just me and I'm missing the point.

Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: vlad_the_imp on March 13, 2013, 13:15

Quote

Or maybe it's just me and I'm missing the point

I suspect the latter. Maybe someone else can help.

Title: Re: Access problems with Istock and Graphicriver
Post by: Ferradal.FCG on March 14, 2013, 01:45

I'm having the same problem with istock. Login error.  And the login information works perfectly thorough any browser. ..

Title: Re: Access problems with Istock and Graphicriver
Post by: Niakris on March 14, 2013, 02:39

Make sure you're entering e-mail and not login.
Make sure you're not entering any extra spaces, using correct letter casing, etc.

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 14, 2013, 04:42

@ Saaaa,

What operative system are you using?
Is it a fresh new installation?
Graphicriver is also not working?


Mine still not working and I have XP 32 bit - sp3 - .net FW 4,0
I laso tryed it in a fresh installation w/o sp3. Not working anyway . .


Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 14, 2013, 13:05

UPDATE

Graphicriver works perfectly in Windows 7 64 bit

ISTOCK still having problems

Luca

Title: Re: Re: Access problems with Istock and Graphicriver
Post by: Ferradal.FCG on March 14, 2013, 13:31

Quote from: Luppload on March 14, 2013, 04:42

@ Saaaa,

What operative system are you using?
Is it a fresh new installation?
Graphicriver is also not working?


Mine still not working and I have XP 32 bit - sp3 - .net FW 4,0
I laso tryed it in a fresh installation w/o sp3. Not working anyway . .


Luca

W7x64

It stopped working a few days ago without doing anything. . Maybe some w7 update. ..

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 14, 2013, 15:37

I'm in the same situation.

Any advice ??

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 14, 2013, 16:31

Again. It doesn't work Graphicriver again.

Help
Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Niakris on March 14, 2013, 16:52

I'll check IStockPhoto issue.

Not sure what's causing GR problems for you yet, i'll try to find a way to solve it after finishing current thing I'm working on.

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 15, 2013, 05:39

Thank you for the support, don't hesitate to contact me for debug test or anything you need.

Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 16, 2013, 04:06

I know that today is Saturday, but.. there are any news?

Title: Re: Access problems with Istock and Graphicriver
Post by: Noedelhap on March 16, 2013, 22:15

Quote from: vlad_the_imp on March 12, 2013, 09:21

You must be getting to IS and SS by using a browser. The software you use to access the internet.
IE, Safari, Firefox etc.
I know some actions on IS don't always work if you are using a specific browser, it's worth trying to do the same action but by accessing the site through a different browser. If you only have one installed on your computer, just download another one.

He's talking about Stocksubmitter, not the browser login.

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 19, 2013, 05:22

Hello, My stocksubmitter is still not working with I stock and Graphicriver.

It's just me?

Title: Re: Access problems with Istock and Graphicriver
Post by: Noedelhap on March 19, 2013, 09:33

Quote from: Luppload on March 19, 2013, 05:22

Hello, My stocksubmitter is still not working with I stock and Graphicriver.

It's just me?

Istock is working for me. I don't upload to GraphicRiver so I wouldn't know about that.

I have my Istock nickname as login, with the password I use for the browser login as well.

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 19, 2013, 12:29

Do you upload vector? Maybe yours work because you upload pictures..  :o

Title: Re: Access problems with Istock and Graphicriver
Post by: Niakris on March 19, 2013, 12:44

I am almost done with Pond5 support update, I'll be able to get back to your issue after that. Sorry for the delays.

P.S. I am working during saturday and sunday aswell as week days xD

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 19, 2013, 13:04

I'm happy to read you again. I was losing hope !

Again, if you need any debug test don't hesitate to contact me

Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 21, 2013, 05:33

I'm sorry for the insistence, but are there any news?

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 26, 2013, 13:00

Again

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 26, 2013, 13:07

I can pay for this service. To me it's very important to upload on Istock and Graphicriver saving time.

Thanks in advance
Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Niakris on March 26, 2013, 18:02

I am sorry for the delays, was kinda busy with fixing other issues.
Will look into your issue tomorrow ;)
Support service is free, no worries ;)

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 27, 2013, 09:09

Okay thanks,
I'm in front of the computer if you need something

Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on March 28, 2013, 15:47

Still waiting for any kind of help.

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on April 01, 2013, 07:46

The service is working again, yesterday Istock and today Graphicriver works again !

It's not and april fool :D

Actually I just have some issues with Depositphotos, no earnings updates and I still have some trouble with upload. With submit in particular.

Thanks
Luca

Title: Re: Access problems with Istock and Graphicriver
Post by: Niakris on April 02, 2013, 05:54

Nice to hear istock and GR are working again for you!

Btw, depositphotos support was just updated to fix that issue.

Title: Re: Access problems with Istock and Graphicriver
Post by: Luppload on April 02, 2013, 07:54

Simply amazing, it works perfectly.

Many thanks
Luca