MicrostockGroup
Microstock Photography Forum - General => Microstock Services => MicrostockSubmitter => Topic started by: AYA on July 17, 2019, 13:20
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Hi everyone,
I've had to reenter my agency logins on Stock Submitter and I can't seem to upload anything on DepositPhoto and PhotoDune. Is anyone having a similar problem at the moment?
Otherwise, I suspect that I might not have the right informations in the Agencies settings. This is how I entered things so le me know if you spot a mistake.
DepositPhoto
FTP url: ftp.depositphotos.com
site login: my DepositPhoto username
Site password: my DepositPhoto password
FTP login: my DepositPhoto username
FTP password: my DepositPhoto password
PhotoDune
site login: my Envato username
Site password: my Envato password
FTP password: my Envato API key
Thanks!
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PhotoDune - you probably have wrong FTP password specified.
DP - it could be their FTP server issues, if the balance is getting updated correctly then the login & password are correct.
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Thanks Niakris,
I think you are right about deposit photo: my balance is up to date and I also tried addingtheir FTP log in in a custom FTP field and it didn't work so I'll try later.
For PhotoDune, I followed exactly these instructions so I'm very confused as to why it's not working: https://help.author.envato.com/hc/en-us/articles/360000528246-How-to-Upload-Photos-to-PhotoDune-and-Elements
The one thing I am noticing with PhotoDune is that although I am trying to upload 33 images, it says that 39 are trying to upload. Could it be that there are some weird extra files blocking the submission process?
Thanks!
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Probably those extra files are previews
Please try logging manually to their FTP server with FileZilla to see if that'll work.