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Microstock Photography Forum - General => Microstock Services => MicrostockSubmitter => Topic started by: S. on April 10, 2017, 09:57

Title: Error with Pond5 after starting Stocksubmitter
Post by: S. on April 10, 2017, 09:57

After opening the software a popup always opens with Pond5 login screen.
User and password are filled automatically and I only have to solve the captcha.
Unfortunately after resolving the captcha I receive this error message (see screenshot attached).

This happens every time I open stocksubmitter, and keeps happening afterwards (probably when the software tries to check the balance on Pond5).

On the website the login works without problems.

(https://preview.ibb.co/dizN5k/errorpond5.jpg)

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: Niakris on April 11, 2017, 01:41

It means you have wrong login or password specified in the program settings for Pond5.

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: S. on April 11, 2017, 21:45

Nope. As I said user and password are working. I can do the login on the website with the same one.

Any other idea?

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: Niakris on April 12, 2017, 05:06

This is the only possible reason.
You can try changing the password on the website and in the program settings.

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: Noedelhap on April 12, 2017, 07:04

I also a pop-up with the Pond5 login screen multiple times when StockSubmitter is open. When I do the captcha, the screen disappears, only to reopen after a while. Seems like it doesn't memorize the login details when checking the balance.

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: steheap on April 12, 2017, 08:07

I've been getting this pop up with the captcha multiple times as well. It seems like the program uploads to Pond5 OK, but while waiting for submit, I get these popups and have to fill in the captcha quiz several times

Steve

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: S. on April 12, 2017, 08:08

I tried to change the password, but the popup and the error are still there

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: Niakris on April 12, 2017, 09:25

Try changing the password few times.

These problems are caused by the overly paranoid Pond5 website bot protection system. The program tries to overcome it but it doesn't work reliably unfortunately.

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: S. on April 14, 2017, 12:20

I changed it 3 times... the problem is still there.

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: Niakris on April 14, 2017, 15:19

You can try waiting a day or two and trying again.

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: kirill4mula on April 20, 2017, 11:20

The issue lasts at least for a week. And because of failed authorisation the submit does not work as well.

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: Niakris on April 21, 2017, 09:23

I have already contacted them and am waiting for the response.

Title: Re: Error with Pond5 after starting Stocksubmitter
Post by: S. on April 24, 2017, 10:40

The error is still there but the details changed slightly.
Now it's: Unknown Nightmare authentication error #-4

(it was #-2 before)