Hi, I love your service it helps a lot.
I just have one big problem for some reason Bigstock is uploading things all over again even though I marked that it stop and as submitted I still have 6K images uploaded for 3rd time with incomplete upload just generating tumbnail like it was uploaded file with the error.

Quote from: mumi on November 07, 2019, 15:03

Hi, I love your service it helps a lot.
I just have one big problem for some reason Bigstock is uploading things all over again even though I marked that it stop and as submitted I still have 6K images uploaded for 3rd time with incomplete upload just generating tumbnail like it was uploaded file with the error.

Apparently Bigstock is returning an error to any upload attempts of this file but actually lists the file in the unfinished despite that fact.
Could you PM me the ID of that file M+ is trying to upload so I could look into it?

Probably since I'm new user on forum I cant send PM or I cant find that option... still here is the M+ ID of file 5da510866538587e679a2fa1

Yeah apparently Bigstock responds with an internal server error.
Please try changing the status to 'queued' and then to 'ready', should cancel the uploading.

I did I changed to subbmited and tought that will stop it but it just kept doing it so I removed Bigstock...

Quote from: mumi on November 08, 2019, 20:09

Quote from: Niakris on November 07, 2019, 20:35

Yeah apparently Bigstock responds with an internal server error.
Please try changing the status to 'queued' and then to 'ready', should cancel the uploading.

I did I changed to submitted and thought that will stop it but it just kept doing it so I removed Bigstock...

The thing is the system will cancel the uploading attempts only if you change the status from Queued to Ready.

Ok, I will do that, just if anyone faces this its good to know it. Again thank you for amazing service.

Hi. Im currently getting an error message when I try to upload new images.

Error
Couldn't upload any files. Please check the right panel for the exact error messages.

You're probably using the Mac OS X version.
Unfortunately, we had to stop supporting it because of lack of the interest to it from users.
You can try our web version: microstock.plus
It's much more stable, has more features and supports more agencies than the Mac OS X version.

Your program keeps re-uploading photos that have already been accepted at various agencies. Dreamstime told me to quit spamming the database. Over the last week I keep checking the agencies and deleting new repeat submissions. Today I have to delete 46 files from 123rf. It's raising heck with my acceptation rate so I went into your program and deleted my sign-on info for all agencies. Hope that ends it.

Thank you. I have been doing it all from my desktop so will check out the online site and try to learn the proper way to do it.

Hi, I'm continuing to have issues with the repeated uploads. It's getting too cumbersome to manually track the status of the uploads, when I think the system should be able to detect that a specific file has already been uploaded to an agency. Seems like the 2nd condition from your list below is failing.
Is there anything you can do to fix this? 

Quote from: Niakris on June 26, 2019, 04:37

Quote from: SvetlanaSF on June 25, 2019, 22:27

Also, it's not doing it for the other agency where it has an incorrect status. For example, Shutterstock.

It's doing that only when the following conditions are met:
- files still have 'uploaded' status;
- the system NEVER seen them on the agency website;
- there are no other reasons for the submission to not happen (submissions are not used up, there are no parsing errors, etc.);
- a week has passed since the file been uploaded.

Did you submit those files manually?

Yes, a large number of those I had to submit manually as the app doesn't seem to submit to Dreamstime

First of all, the app SHOULD submit to Dreamstime. If it doesn't happen please contact the support chat, I'll look into it

Second, if you submit something manually please mark it as submitted in M+, other wise it'll consider files as 'lost' by the agency and will re-upload.

Ok, I'll keep an eye out when the app doesn't submit again. However, is it possible to somehow avoid having the app consider the files lost? Shouldn't it be smart enough to understand that it's already uploaded the file? It's less disruptive for me to reupload the file again if a file does indeed get lost (which I haven't had happen yet), rather than to deal with the duplicates. Do you think that's possible?

Yes, as I said, just mark the files as submitted in M+ if you submit them manually - it won't re-upload them in that case.

No, that's not what I mean. I'm referring to having this be a built-in feature. It's quite cumbersome when uploading hundreds of files per month, to try and remember to update the status on some agency on some files. I've described the logic that should work for it by default. Hope it makes sense.

Well for most users it's better to have it that way, because agencies losing files happens all the time and it's hard to track which files got lost to re-upload them manually.
While on the other hand if you do submit files manually it's an action performed by you and you always know which files you submit that way.
I still don't see any reason to perform the submission manually to be honest, why would you do that?

I don't know about the other users' experience, but I don't ever see files just disappear. Are you saying that this happens after your app uploads it to the agency? Is that something you can fix on your end? With several thousand files with multiple agencies, I still can't relate to this problem

It's not something that happens on our end, it's just that agencies randomly lose uploaded files. It happens if you upload manually too.
But if you do everything manually it's much easier to spot and fix.
M+ is meant to be 'click Upload once and forget' kind of app, we plan to implement tracking of the approval status after submission as well to make it an even more smooth workflow.

When I upload sets of 3-5 similar images, it's really difficult to go back and forth between the different sites to see what got and what didn't get submitted. I find that the microstockplus app isn't always consistent at marking the status of the files correctly, so if something is marked as Uploaded and not Submitted, I have to first check whether or not that is correct, then I have to update the files manually. Even though it's certainly not as hard as uploading directly to multiple agencies on my own, it's still quite cumbersome.

If it DOES submit a file but doesn't mark it as submitted it's not quite normal and I'd ask you to let me know if such things happen so I could look into that and fix it.
For the investigation I'd only need an ID of a file that got submitted on the agency website but didn't get marked as such.

If I recall this correctly, you have set a limit of 33 free uploads per month. It is enforced for some agencies, but not all. And even when it seems to be enforced for an agency, some files still seem to seep through. So for instance with Dreamstime and 123RF I always have to submit the files manually. For others - only sometimes. I suspect it could be a non-issue if I had a subscription, but the issues I've reported here in this thread prevent me from being comfortable with signing up for it.

While I understand your concerns I'd like to point out that we cannot really promote such ways of using the service because we have quite high operational costs and while it's completely fine to let the users try out the system for free (or even use it completely for free if their volumes are low - below 33 images/month - that's why we put such a limit) it wouldn't be as sustainable if we would intentionally help users to extend their free limit by submitting manually while still saving bandwidth and time on uploading.
I know how it sounds but M+ is not really much profitable and we cannot reduce it further.
Thus, we're looking to improve the workflow and experience of those using the service how it's meant to be used in the first place. That's why there's this feature.
That said, I'd like to say again that it's NOT normal to have files not marked as submitted if they are in fact submitted. So those cases I'll definitely look into if you let me know of any and hopefully that'll improve your experience as well.