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Microstock Photography Forum - General => Microstock Services => MicrostockSubmitter => Topic started by: dragonblade on February 09, 2020, 09:31

Title: Shutterstock sign in issues
Post by: dragonblade on February 09, 2020, 09:31
Tonight, I was having a problem with the pop up Shutterstock sign in page that appears when I'm using Stocksubmitter. Specifically, it's to do with the 'I am not a robot' option. When I click that option, no tick appears. Instead, the photo test appears where I have to select which images feature cars, motorbikes or traffic lights etc. And no matter how many times I click on the 'I am not a robot' option, it always remains blank. I cannot get the tick to appear.

Ive closed this pop up screen a few times and each time it reappears, I have the same problem.
Title: Re: Shutterstock sign in issues
Post by: Niakris on February 09, 2020, 09:36
Quote from: dragonblade on February 09, 2020, 09:31
Tonight, I was having a problem with the pop up Shutterstock sign in page that appears when I'm using Stocksubmitter. Specifically, it's to do with the 'I am not a robot' option. When I click that option, no tick appears. Instead, the photo test appears where I have to select which images feature cars, motorbikes or traffic lights etc. And no matter how many times I click on the 'I am not a robot' option, it always remains blank. I cannot get the tick to appear.

Ive closed this pop up screen a few times and each time it reappears, I have the same problem.

You need to pass that test, click the images that contain what they say.
And then click the Verify button. If they ask to - do it again.
Until the popup closes and the tick appears.
Title: Re: Shutterstock sign in issues
Post by: dragonblade on February 09, 2020, 09:52
I have passed the photo test multiple times and verified it each time. Though I still can't place a tick on the 'I am not a robot' option.
Title: Re: Shutterstock sign in issues
Post by: Anyka on February 10, 2020, 01:52
Quote from: dragonblade on February 09, 2020, 09:52
I have passed the photo test multiple times and verified it each time. Though I still can't place a tick on the 'I am not a robot' option.


Have you tried another browser ?
Title: Re: Shutterstock sign in issues
Post by: dragonblade on February 10, 2020, 02:47
Quote from: Anyka on February 10, 2020, 01:52
Have you tried another browser ?

I'm assuming the SS pop up is connected to the Stocksubmitter program rather than any browser I'm using. Though I guess it wouldn't hurt to change the browser to see if that makes a difference. It used to wok fine when I was using Google Chrome at the same time as Stocksubmitter.
Title: Re: Shutterstock sign in issues
Post by: Niakris on February 10, 2020, 08:10
Quote from: dragonblade on February 09, 2020, 09:52
I have passed the photo test multiple times and verified it each time. Though I still can't place a tick on the 'I am not a robot' option.

Could you record a video of the whole process and send to me by email: [email protected] ?