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Author Topic: Stocksubmitter stuck on Dreamstime "processing releases..."  (Read 422 times)

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« on: January 11, 2021, 20:52 »
0
Recently I cannot submit anything to Dreamstime, it does upload normaly to the site but not going with submit procces any further.
All i get is processing releases... no errors in log

Anyone with that problem?

Thanks


« Reply #1 on: January 13, 2021, 02:05 »
0
Recently I cannot submit anything to Dreamstime, it does upload normaly to the site but not going with submit procces any further.
All i get is processing releases... no errors in log

Anyone with that problem?

Thanks

Just give it some time, we need to wait for their server to process the release files before we can use them.

« Reply #2 on: January 13, 2021, 06:04 »
0
Hi, thanks for replay. Usually thats the case, I know it take little more time and so far it worked fine.

But now its processing for 3 days constantly and not submitting. Finally i did submit manualy on the Dreamstime site and Stock submitter is still processing.

Pretty sure it stuck, I reinstaled even program and it didnt help.

« Reply #3 on: January 14, 2021, 03:54 »
0
Hi, thanks for replay. Usually thats the case, I know it take little more time and so far it worked fine.

But now its processing for 3 days constantly and not submitting. Finally i did submit manualy on the Dreamstime site and Stock submitter is still processing.

Pretty sure it stuck, I reinstaled even program and it didnt help.

I will let them know of the issue, hopefully they can improve the release processing times.

« Reply #4 on: Today at 09:27 »
0
Hi, thanks for replay. Usually thats the case, I know it take little more time and so far it worked fine.

But now its processing for 3 days constantly and not submitting. Finally i did submit manualy on the Dreamstime site and Stock submitter is still processing.

Pretty sure it stuck, I reinstaled even program and it didnt help.

I will let them know of the issue, hopefully they can improve the release processing times.

Hi, so nothing changed for me, i still stuck with Dreamstime. Is there any way to reset that process? by editing some files or delating some process
queue log ?
Its quite annoying as i do pay for subbmition subscription. i did submit all assets that require model relase manualy on Dreamstime website. So it is Stocksubmitter issue for sure.

There is no assets with MR on my Dreamstime account that need to be edited or pending aproval. Yet if i try to submit anything through StockSubbmitter it shows me "processing realases" but there is no Relases uploaded just photos without it.

Untitled" border="0
« Last Edit: Today at 09:34 by MadPhotos »

« Reply #5 on: Today at 11:01 »
0
Hi, thanks for replay. Usually thats the case, I know it take little more time and so far it worked fine.

But now its processing for 3 days constantly and not submitting. Finally i did submit manualy on the Dreamstime site and Stock submitter is still processing.

Pretty sure it stuck, I reinstaled even program and it didnt help.

I will let them know of the issue, hopefully they can improve the release processing times.

Hi, so nothing changed for me, i still stuck with Dreamstime. Is there any way to reset that process? by editing some files or delating some process
queue log ?
Its quite annoying as i do pay for subbmition subscription. i did submit all assets that require model relase manualy on Dreamstime website. So it is Stocksubmitter issue for sure.

There is no assets with MR on my Dreamstime account that need to be edited or pending aproval. Yet if i try to submit anything through StockSubbmitter it shows me "processing realases" but there is no Relases uploaded just photos without it.

Untitled" border="0

The problem is that their new API doesn't allow to upload releases directly to them, they tell us to upload them by FTP and then wait for them to be processed.
And the processing times are quite long (sometimes dozens of minutes for a release...)
We have asked them to implement a way to upload a release without using the FTP (so it wouldn't be so slow) but we're still waiting for them.
So the only solution for now is to keep waiting, eventually it'll finish the processing. It can be quite long, especially if you have many releases attached to the current batch.

« Reply #6 on: Today at 12:22 »
0
Hi, thanks for replay. Usually thats the case, I know it take little more time and so far it worked fine.

But now its processing for 3 days constantly and not submitting. Finally i did submit manualy on the Dreamstime site and Stock submitter is still processing.

Pretty sure it stuck, I reinstaled even program and it didnt help.

I will let them know of the issue, hopefully they can improve the release processing times.

Hi, so nothing changed for me, i still stuck with Dreamstime. Is there any way to reset that process? by editing some files or delating some process
queue log ?
Its quite annoying as i do pay for subbmition subscription. i did submit all assets that require model relase manualy on Dreamstime website. So it is Stocksubmitter issue for sure.

There is no assets with MR on my Dreamstime account that need to be edited or pending aproval. Yet if i try to submit anything through StockSubbmitter it shows me "processing realases" but there is no Relases uploaded just photos without it.

Untitled" border="0

The problem is that their new API doesn't allow to upload releases directly to them, they tell us to upload them by FTP and then wait for them to be processed.
And the processing times are quite long (sometimes dozens of minutes for a release...)
We have asked them to implement a way to upload a release without using the FTP (so it wouldn't be so slow) but we're still waiting for them.
So the only solution for now is to keep waiting, eventually it'll finish the processing. It can be quite long, especially if you have many releases attached to the current batch.

Thank you, for detailed explenation, my biggest worry was that problem is on my side and somehow i stuck with the issue and cant do anything about it.
 I will do releases by myself and use Stocksubmitter just for assets that dont require MR till that get resolved. Just hope it wont take months to process the ones i already sent.

Thanks again for fast reply.
 


 

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