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Agency Based Discussion => Mostphotos.com => Topic started by: Axel Lauer on February 20, 2013, 05:51

Title: All albums gone ?
Post by: Axel Lauer on February 20, 2013, 05:51

If i am right then all albums are gone.
Is that the same in your accounts?

Do they really expect that i go through almost 3.000 images and do that work again??
If its really like that i leave mostphoto
regards A.


EDIT
The albums are still visible in the frontend but im not able to add new pictures to albums because you cant reach them over the backend

Title: Re: All albums gone ?
Post by: Sandeel on February 21, 2013, 19:04

I never made any albums, but that made my whole portfolio into one album which I could view, but now that's gone too. To be clear, my whole portfolio is gone! I can see a page with my latest uploads but when I click on "view portfolio" or "images ###" (it says the correct number of my images) then I land on an empty page with 0 images. Now that's great. And it's been like this for a month or so.

What a mess.  :o

Title: Re: All albums gone ?
Post by: Mostphotos Support on March 21, 2013, 09:56

Hi Axel, Sandeel.

I can not say I have come across this before but I would like to fix it for you if it is still an issue?

Just send us an e-mail at [email protected] with your username and we will look into this asap.

In the meantime, you can always look in our "Help Center" for manuals and Q&A.

Below is the link to manuals regarding portfolio and albums.

http://help.mostphotos.com/customer/portal/topics/454000-portfolio-page/articles (http://help.mostphotos.com/customer/portal/topics/454000-portfolio-page/articles)

I hope this helps and send us an e-mail or call us if you have any questions or issues!

Best Regards,
Lina @ Mostphotos