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Author Topic: GL still losing my uploaded files-anyone else with this issue?  (Read 2451 times)

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« on: April 02, 2011, 23:55 »
0
Yeah, I've said it before, but I'm still having the problem - they never get to the "unfinished" section, for me to be able to get them into pending. 

Some do, but most don't.  I've even checked days later - nothing...

Does anyone else have this problem?


« Reply #1 on: April 03, 2011, 03:11 »
0
The only problem I had was when I first started there and I switched to FTP and that worked fine.  Lately I have been using the upload page on the site without any problems.

« Reply #2 on: April 03, 2011, 12:47 »
0
Yeah, I've said it before, but I'm still having the problem - they never get to the "unfinished" section, for me to be able to get them into pending. 

Some do, but most don't.  I've even checked days later - nothing...

Does anyone else have this problem?

If you are still having issues please email us directly with as many details as possible - we don't always check this board. If there are still issues sometimes the only way we find out is via user experience. While we have done a load of testing on the new FTP, as you know it is sometimes impossible to cover every scenario a user might present.

So please give details - date of upload, approximate time of upload, number of images, whether by FTP or site uploader etc.

Just FYI for everyone - images will get to the Queues faster using the site uploader at this time. We have not yet automated the FTP transfers. So FTP stuff may sit for several hours, while stuff will transfer via the site uploader in sometimes about 10 minutes.

« Reply #3 on: April 03, 2011, 14:51 »
0
Yeah, I've said it before, but I'm still having the problem - they never get to the "unfinished" section, for me to be able to get them into pending. 

Some do, but most don't.  I've even checked days later - nothing...

Does anyone else have this problem?

It happened to me few times. Maybe it nonsense or bad luck but it looks to me that I was not able to see images that have absolutely same file name like images that I have already uploaded in the past (it happens as I have bought new camera so my files are named DSC0000 from zero again). When I uploaded image again with changed named, it was ok. But it really can be just strange circumstance.

« Reply #4 on: April 03, 2011, 18:22 »
0
I used the web uploaded, not FTP - I always use the web uploader.  I lose most of my images, not just a few.  Some I've tried to upload 6 times now!

I will contact GL personally....but I have before and nothing changed...maybe it's a programming thing.


 

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