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Author Topic: Hey - Introduction from David from Payoneer  (Read 17616 times)

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« Reply #25 on: March 29, 2012, 07:00 »
0

Quote

No problem, apology accepted. I too think it's a good idea to answer questions here.

Edit: I was going to go over to the "official" thread you said you were going to open to ask a question, but I don't see it.

So I have a question...I use Paypal, and have for years. Once, when istock had issues with Paypal and I couldn't get my money I opened a Moneybookers account so I could get it. But there was a transaction fee. Paypal does not charge me a fee for any of the transactions from the agencies. Do I get charged a fee because I am in the US, or does everyone with Moneybookers get charged a transaction fee?

Hello,

Since Payoneer and Moneybookers are not affiliated, I really can't speak to their fees and policies. I suggest contacting their customer support and asking them this questions.

If you have any questions with Payoneer, I am happy to help.


So sorry. Meant Payoneer. Does Payoneer charge a transaction fee like Moneybookers? Does everyone get charged, or just people in the US, or ??


Nissim-Payoneer

  • Head of Community at Payoneer
« Reply #26 on: March 29, 2012, 13:40 »
0
Welcome David! Never mind...the people on this board are sometimes a bit too skeptical, maybe coming from experience.

I am one of the very happy users of Payoneer. Never had a problem. Always friendly support. Zero failure where others services are problematic.

Better safe than sorry, completely understandable :)

Thanks for the compliment, we're glad to hear that you're satisfied with our service!

« Reply #27 on: March 29, 2012, 14:33 »
0
Hi and welcome to the forum.

A few questions:

Are there fees when recieving funds from Istockphoto ?
Is it possible to withdraw cash from an ATM using this card in non US currency (outside of the US) ?
What are the exchange rates ?
What other fees are involved ?

« Reply #28 on: March 29, 2012, 15:01 »
0
I use both Paypal and Payoneer.

The advantage of Payoneer is it allows immediate loading if you pay a fee.

The disadvantage is too expensive. I have to pay a surcharge each time I use it.

My suggestion are,

1. Is it possible to waive the fee if the balance is over certain amount?

2. Can you offer some insurance options for the purchases?

« Reply #29 on: March 29, 2012, 15:10 »
0

Quote

No problem, apology accepted. I too think it's a good idea to answer questions here.

Edit: I was going to go over to the "official" thread you said you were going to open to ask a question, but I don't see it.

So I have a question...I use Paypal, and have for years. Once, when istock had issues with Paypal and I couldn't get my money I opened a Moneybookers account so I could get it. But there was a transaction fee. Paypal does not charge me a fee for any of the transactions from the agencies. Do I get charged a fee because I am in the US, or does everyone with Moneybookers get charged a transaction fee?

Hello,

Since Payoneer and Moneybookers are not affiliated, I really can't speak to their fees and policies. I suggest contacting their customer support and asking them this questions.

If you have any questions with Payoneer, I am happy to help.


So sorry. Meant Payoneer. Does Payoneer charge a transaction fee like Moneybookers? Does everyone get charged, or just people in the US, or ??

Can you elaborate a little on what exactly you mean by a transaction fee?

« Reply #30 on: March 29, 2012, 15:20 »
0
Hi and welcome to the forum.

A few questions:

Are there fees when recieving funds from Istockphoto ?
Is it possible to withdraw cash from an ATM using this card in non US currency (outside of the US) ?
What are the exchange rates ?
What other fees are involved ?

Hey,

Fees vary based on partner. You can view a full list of the fees by going to the partner website and choosing Payoneer as your payment method. There you will find a list of fees through that company.

Yes it is possible to withdraw money in non U.S. currency.

Any exchange rates are set by MasterCard and you can visit their website to view the rates.

I use both Paypal and Payoneer.

The advantage of Payoneer is it allows immediate loading if you pay a fee.

The disadvantage is too expensive. I have to pay a surcharge each time I use it.

My suggestion are,

1. Is it possible to waive the fee if the balance is over certain amount?

2. Can you offer some insurance options for the purchases?

Thanks for the suggestions and I will pass them on.

Can you clarify what you mean by insurance options.

Please note that if any unauthorized charges are made to your card you can contact us to file a dispute at no charge.
 

velocicarpo

« Reply #31 on: March 29, 2012, 15:43 »
0
You can use the Payoneer card the same way as any other Debit/Credit card. I travel a lot and it definitely works in any country and currency I know of. I withdraw cash on ATMs, pay in Restaurants etc. The exchange rate is a matter of Mastercard itself.

There is a fee for immediate load. For normal load (takes like two days to receive the money after someone has sent it to you) I think its free.

« Reply #32 on: March 29, 2012, 15:55 »
0
David, I have to agree with cclapper, "hey" does sound a bit too casual. Would you mind using hi or hello?

Also I would like to see that Payoneer offers some kind of reward points. Just to give us more incentives to use it.

« Reply #33 on: March 30, 2012, 04:19 »
0
David, I have to agree with cclapper, "hey" does sound a bit too casual. Would you mind using hi or hello?

Also I would like to see that Payoneer offers some kind of reward points. Just to give us more incentives to use it.

As I said to him, I apologize I was just introducing myself not the company.

Thank you for your suggestion, this is an interesting idea and I will be sure to pass it on.

« Reply #34 on: March 30, 2012, 15:29 »
0
Insurance options, I can think of a few:

1. Purchase insurance. If I use my MasterCard to purchase something and it was stolen, my MasterCard has a insurance which covers it.
2. Travel insurance. If I use my MasterCard to purchase travel package/ticket, in case I am stuck somewhere or get delayed, MC offers coverage.
3. Travel health insurance.

I use both Paypal and Payoneer.

The advantage of Payoneer is it allows immediate loading if you pay a fee.

The disadvantage is too expensive. I have to pay a surcharge each time I use it.

My suggestion are,

1. Is it possible to waive the fee if the balance is over certain amount?

2. Can you offer some insurance options for the purchases?

Thanks for the suggestions and I will pass them on.

Can you clarify what you mean by insurance options.

Please note that if any unauthorized charges are made to your card you can contact us to file a dispute at no charge.
 

« Reply #35 on: April 01, 2012, 05:24 »
0
Insurance options, I can think of a few:

1. Purchase insurance. If I use my MasterCard to purchase something and it was stolen, my MasterCard has a insurance which covers it.
2. Travel insurance. If I use my MasterCard to purchase travel package/ticket, in case I am stuck somewhere or get delayed, MC offers coverage.
3. Travel health insurance.

I use both Paypal and Payoneer.

The advantage of Payoneer is it allows immediate loading if you pay a fee.

The disadvantage is too expensive. I have to pay a surcharge each time I use it.

My suggestion are,

1. Is it possible to waive the fee if the balance is over certain amount?

2. Can you offer some insurance options for the purchases?

Thanks for the suggestions and I will pass them on.

Can you clarify what you mean by insurance options.

Please note that if any unauthorized charges are made to your card you can contact us to file a dispute at no charge.
 

Thanks for your suggestions.

If any fraudulent charges are made with your card then you can dispute them. In regards to the other suggestions I will pass them on and they are something we will look into.

« Reply #36 on: April 01, 2012, 07:30 »
0
Why is the spread soo high (2-3% or more?) on transactions not done in USD and why is it so hard to get specific knowledge about your spreads?

Can you inform us what the spread is for transactions done in Euro, RUB, AUD, Yen, CAD, GBP? And maybe for some other major currencies?

This is very relevant for anyone considering to use Payoneer outside the US. Most microstockers are from outside the US, whereas most payments (if not all payments?) from microstock sites to payoneer cards are in USD...

« Reply #37 on: April 01, 2012, 08:33 »
0
Why is the spread soo high (2-3% or more?) on transactions not done in USD and why is it so hard to get specific knowledge about your spreads?

Can you inform us what the spread is for transactions done in Euro, RUB, AUD, Yen, CAD, GBP? And maybe for some other major currencies?

This is very relevant for anyone considering to use Payoneer outside the US. Most microstockers are from outside the US, whereas most payments (if not all payments?) from microstock sites to payoneer cards are in USD...

Hey,

Our rates are not based on the currency,  all currencies are converted using rates of up to 3% above MasterCard's official rates.

If you have any further questions please feel free to contact me.

lisafx

« Reply #38 on: April 01, 2012, 15:28 »
0
Hi David, 

I am a bit late in welcoming you (CRAZY busy last week!) but I am certainly glad you are here offering to help answer questions.  Wish more services we use would do the same :)

I was seriously considering Payoneer at one time for my Dreamstime earnings.  What put me off was that, as I recall, they wanted my Social Security number and I didn't feel like sharing it with them.  Paypal recently did the same, and as a result, I switched a lot of my payouts to Moneybookers. 

I am honest in reporting my income at tax time, but really don't want to have to give out my SS to every company that I do business with.  The micro agencies have them, and that should be enough IMO. 

Do you still require my SS# in order to open a Payoneer credit card account? 

Thanks in advance. 

JFP

« Reply #39 on: April 01, 2012, 23:51 »
0

David,

It would be nice if you could reply to some of the questions that have been posted on istock forum that have been completely ignored or refused to be answered by your support team when contacted (except saying that they do not see any issues on transactions). 

i.e. ATM withdrawal in Bangkok: why is there a 6% fee charged on certain ATM withdrawal while your fee should be limited to 3% ?

Thanks

« Reply #40 on: April 02, 2012, 02:25 »
0
Hi David, 

I am a bit late in welcoming you (CRAZY busy last week!) but I am certainly glad you are here offering to help answer questions.  Wish more services we use would do the same :)

I was seriously considering Payoneer at one time for my Dreamstime earnings.  What put me off was that, as I recall, they wanted my Social Security number and I didn't feel like sharing it with them.  Paypal recently did the same, and as a result, I switched a lot of my payouts to Moneybookers. 

I am honest in reporting my income at tax time, but really don't want to have to give out my SS to every company that I do business with.  The micro agencies have them, and that should be enough IMO. 

Do you still require my SS# in order to open a Payoneer credit card account? 

Thanks in advance. 

Hey,

We are required, as an official money service business and provider of prepaid debit cards, by rules and regulations to ask for a SSN from US cardholders. We strictly comply with all applicable online payment regulations. These include KYC (Know Your Customer), BSA (Bank Secrecy Act), AML (Anti-Money Laundering) and OFAC (Office of Foreign Assets Control).

You should know that your information is kept safe and encrypted, not even Payoneer employees can view the SSN.

If you have any further questions please feel free to ask.


David,

It would be nice if you could reply to some of the questions that have been posted on istock forum that have been completely ignored or refused to be answered by your support team when contacted (except saying that they do not see any issues on transactions). 

i.e. ATM withdrawal in Bangkok: why is there a 6% fee charged on certain ATM withdrawal while your fee should be limited to 3% ?

Thanks

The istock forum is limited to istock members and employees only, therefor we do not interfere there out of respect for istock.

If you have any questions, please feel free to come and ask them here, as you see we are active on this forum.

In regard to your question we do not charge more in Bangkok then anywhere else around the world, if you received that high of a fee it is likely that it was imposed by the bank or ATM.

If you would like you can provide me with the email associated with your Payoneer account and I will look into the matter and see what happened.

Again, if you have questions on istock, or friends with questions, feel free to direct them here and I will be more than happy to answer whatever questions they have.

Microbius

« Reply #41 on: April 02, 2012, 02:30 »
0
I am really impressed by your willingness to engage here. You are really paying attention to what people are asking in an upfront way. That is a really rare thing from a company rep.
Is there any way to make a straight forward comparison between the rates you use for currency conversion and what Paypal uses?


« Reply #42 on: April 02, 2012, 02:33 »
0
I am really impressed by your willingness to engage here. You are really paying attention to what people are asking in an upfront way. That is a really rare thing from a company rep.
Is there any way to make a straight forward comparison between the rates you use for currency conversion and what Paypal uses?

I can't really comment as to paypal and their services. By looking at their site I see they list their fees as anywhere between 3.5% - 4.5% depending on the country.

As I mentioned above, for Payoneer, ours are up to 3% above MasterCard's official rate.


« Reply #44 on: April 02, 2012, 10:59 »
0
I had a payoneer card but it expired in 2010. When I tried to apply for a new one the program told me I cannot use it because my name is already in their database. after some mail contact with payoneer they told me, ask Istock ( thats were I used the card for) At I stock they told me. ask payoneer. Thought it was handy to have an extra card for my stock income. got tired from all those mail traffic just to receive a card so I applied for the paypal debit card.

« Reply #45 on: April 02, 2012, 11:44 »
0
Like others have mentioned, a payoneer card has never appealed to me because I am outside the US and moneybookers are better with the exchange rate.  If payoneer can match moneybookers rates, they will get a lot of custom from non US microstockers.  Until that happens, I have no incentive to try payoneer.

lisafx

« Reply #46 on: April 02, 2012, 12:50 »
0

We are required, as an official money service business and provider of prepaid debit cards, by rules and regulations to ask for a SSN from US cardholders. We strictly comply with all applicable online payment regulations. These include KYC (Know Your Customer), BSA (Bank Secrecy Act), AML (Anti-Money Laundering) and OFAC (Office of Foreign Assets Control).

You should know that your information is kept safe and encrypted, not even Payoneer employees can view the SSN.

If you have any further questions please feel free to ask.

Thanks a lot David.  I didn't realize that was a federal regulation.  Nothing to do about it then.  I will certainly keep Payoneer in mind for the future, in case I become disenchanted with either of my current payment services :)

« Reply #47 on: April 02, 2012, 13:18 »
0
Payoneer cancelled my card and account without notifying me because I had not used it often enough and despite the fact that it had not reached its expiry date. I only found out when I tried to log in at their site. They wanted $9.99 to issue a replacement card  - for the privilege of using their already expensive service. Talk about squeezing the customer at both ends.

My credit and debit cards do not expire if I do not use them often enough. Sometimes we sign up for services on the basis that we may need to start using them more often at some point in the future.

« Reply #48 on: April 03, 2012, 02:37 »
0
I had a payoneer card but it expired in 2010. When I tried to apply for a new one the program told me I cannot use it because my name is already in their database. after some mail contact with payoneer they told me, ask Istock ( thats were I used the card for) At I stock they told me. ask payoneer. Thought it was handy to have an extra card for my stock income. got tired from all those mail traffic just to receive a card so I applied for the paypal debit card.

If you would like you can email me your account reference number or emails associated with your Payoneer account at davidst [at] payoneer.com and I will look into the matter for you.

[/quote]
Thanks a lot David.  I didn't realize that was a federal regulation.  Nothing to do about it then.  I will certainly keep Payoneer in mind for the future, in case I become disenchanted with either of my current payment services :)
[/quote]

Ok, well we are here to help if you need any further assistance.


Payoneer cancelled my card and account without notifying me because I had not used it often enough and despite the fact that it had not reached its expiry date. I only found out when I tried to log in at their site. They wanted $9.99 to issue a replacement card  - for the privilege of using their already expensive service. Talk about squeezing the customer at both ends.

My credit and debit cards do not expire if I do not use them often enough. Sometimes we sign up for services on the basis that we may need to start using them more often at some point in the future.

Hey,

We did not cancel the account, we disabled the account due to an extended period of inactivity. If you still have your old card you can reactivate the account without paying the charge. Additionally, if your card expired we will issue a new card at no cost.

« Reply #49 on: April 03, 2012, 03:35 »
0
I am really impressed by your willingness to engage here. You are really paying attention to what people are asking in an upfront way. That is a really rare thing from a company rep.
Is there any way to make a straight forward comparison between the rates you use for currency conversion and what Paypal uses?

I can't really comment as to paypal and their services. By looking at their site I see they list their fees as anywhere between 3.5% - 4.5% depending on the country.

As I mentioned above, for Payoneer, ours are up to 3% above MasterCard's official rate.

And that's the point why I often payed 6(!!!)% over the market rate on foreign currency payments. MasterCards official (rip off rate) is about 3% above market rate and payoneer hammers another 3% on top of it. Even though your Homepage clearly stats that you guys ONLY charge a max of 3%. Noone of my other credit card companies charge over 1% and ATM withdrawal has no extra fee.
I really hope people start using Oanda.com to compare the market rate with the rate they got.

And please don't come telling me about having to add 3% because of risk. I worked as a currency trader for years and I know that all credit card companies use a real time conversion rate and the 3% is straight profit. There are many banks like the DKB (in Europe) who charge 0% on top of the market rate.

I you guys at payoneer want to keep your customers you better start using fair rates. It was 2.2% last year btw and you guys increased it without any notice!

Here a screenshot of a withdrawal in Bangkok. The market rate at that day was $648.80 - payoneer charged me $686.10 !!! I think that speaks for itself.


 

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