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Author Topic: Grey Market Camera  (Read 2840 times)

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« on: October 06, 2006, 12:58 »
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I just bought a new Nikon D80 this week, when I received, I found out it's a grey market model, with no warranty, and during test shots, I found out 1 hot red pixel in two of 20 pictures under normal shooting conditions.

So I am not sure what is the right solution on this:

1. Do I return the camera and hoping for a replacement camera with no problem?
2. or do I return the camera and hoping for a refund ( if it's possible )
3. or just return the camera and have papal get the money back for me?
4. or just keep the camera and clone out any hot pixel if I find out any since IS will find out for me for sure.

thanks for your input.


ianhlnd

  • tough men are pussys
« Reply #1 on: October 06, 2006, 16:18 »
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I may not be 100% correct on this, but gray market cameras do carry a warranty, usually not for the country in which you purchased, but in the country of manufacture. Sometimes, it can be sent in to the local mfg repair shop for repairs. You'd have to contact them for a W/O or authorization.

Better yet, most cameras bought from ebay or on the net have a 10 to 14 day exchange policy depending on the seller. Most do. If you haven't gone over the time limit, you can return it.

If they don't there's always the "squeeky wheel" approach with ebay or paypal.

If you bought it out the back of a truck at a rest stop, clone it out.

Good Luck,

Ian

« Reply #2 on: October 06, 2006, 16:20 »
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well that would totally depend on where you bought it from. 

If it was B&H, then they serve the waranty and so instead of sending it to canon to get it fixed you send it back to B&H... so the store you bought it from might have the same deal.  If it is still pretty new and you bought it from a store I would go back and see if you can get it replaced.

« Reply #3 on: October 06, 2006, 17:41 »
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If you brought a grey market camera from a reputable site, I think they have to warranty the camera under normal consumer law, at least for a shot period of time.  They should have also made it clear it was a grey import.

« Reply #4 on: October 06, 2006, 17:46 »
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I bought it on Ebay, so there is no store front, they agree to exchange, but I wasn't sure the new one would be any better regarding hot pixsel, I really feel like I should have the USA model in order to be comfortable.
By the way they are offering 119.00 extended warranty I could buy instead, which will drive the price higher than local retailer by $70.00, i have until Sunday to decide whether or not take the offer.


Of course the best option is get out of this deal, and buy one locally from a reputable retailer, can I just returned the camera to them and have paypal helping me getting the money back?

I contacted the seller, his return emails says he is out of town until 10/16, so maybe I just send it back first.

« Reply #5 on: October 06, 2006, 19:54 »
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Sounds like you were taken, no real seller would say he is going to be gone right after selling an item. That's why I would never consider buying a camera on ebay, especially one that doesn't explicitly say that there is a US warranty.

Don't send the item back until you actually talk to the person. Get his phone number and do a reverse lookup to get his real address. Contact Ebay first, then your credit card company (I assume you used a credit card) and place a stop payment on the paypal transaction, then contact paypal about the situation. If you don't contact your credit card company then you will probably get screwed. Paypal almost always sides with the seller and you can't do anything about it if you paid for the item using funds that were in a Paypal account.
« Last Edit: October 06, 2006, 19:59 by yingyang0 »

« Reply #6 on: October 06, 2006, 22:41 »
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I had a problem before with a seller, and I was able to dispute through paypal and got it resolved.
I will go take a real test tomorrow with the camera, if the dead pixels resurfaced, I will send it back through UPS, and get Paypal to get the money back for me.
thanks for all your suggestions.

« Reply #7 on: October 07, 2006, 02:58 »
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well being a big fan of ebay, I don't think the selling is a crook (although feel free to post his link if you want to and I can look for myself).  I have at times sold hundreds of auctions at a time on ebay, and yes, i would be gone for a few days now and then.  If he has high feedback and looks like a decent guy, I wouldn't be too worried about exchanging the camera.  If he is willing to give your money back that would be an option as well.  I don't think fighting through ebay support or paypal complaints would be too tempting.  It is a lot of work and he didn't really do anything wrong and is willing to exchange the camera.


 

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