Ok , the thing is i bought Canon 350D this summer and i had a "little" accident with salt water on the beach.The camera was  a week old. I sent it to Canon service next day , they have open it  12 days after they receive it , ( i was told that sometimes things could be saved from salt water corrosion if they were cleaned fast but ......

They contacted me 12 days after  and they told me that electronic is dead , that i need to change it completely and gave me the price of about 260 $ and i will have my camera few days after , i said OK.

Days were passing so i called them , they told me thet now the price for repairing my camera is about 450 $ and that ill have my camera for 3 weeks and said that i don't call them again that they will contact me , OK I told them ill go for that.


Than a month passed so I contacted them again. Than they told me that my camera burned new electronic and now they want 625$ for repairing my 350D.  OK i went for that again but i think i made a mistake.

They told me that after the camera is repaired they gave no warranty if something fails again , so apparently the can give me my camera and it fails next day and i payed almost 2 cameras in few month and i have nothing ?


Its almost 3 months now since they received my camera , no calls , again nothing .


What would you do in my place?  I'm thinking of quiting the neverending process ading a difference from 625 $ they want for repairing my camera and buying new 400D , at least i will have a warranty , and try to sell my broken 350D for parts , or maybe I could try to take my Camera to some other service outside my country cause that one is only one here. 



Is this Canon support usual or is it just here ?


Thanks

No , i agreed even on 625$ last time i spoke with them on the phone , but it was a mistake .  I know i shouldn't agree on that but now i want to end this story. Yes i agreed on 625$ , so the could bother me if i want to quit now , but the deal was that they will rapair it in 3 weeks. tomorrow will be 5 weeks from then , so they didn't respect their part of the agreement.  First agreement we had this summer was 260 $ and that i have to wait only few days , or a week maybe but almost 3 months have passed from then. I just cant understain that. I haven't took a photo 3 months now , and if i knew that it will be this way i would never have call them at all.



I was just wondering if someone knows , or if someone could find out how much would it cost to replace 350D electronics ?

Is it really more than 3/4 of the new camera price ?

Thanks

I know this is closing the stable door after the horse has bolted, and is no use to you now, Lizard. But, if anyone else ever drops their camera in salt water the best thing you can do as first aid is rinse it off with loads and loads of clean fresh water as soon as possible afterwards.

Okay ... so it sounds drastic, but it's the salt which is the major damaging agent. You've got to get rid of it, fast. And your camera is already soaked.

Well, sorry but you are not in a strong position.  You agreed to the price and delays are just part of the repair/service industry. 

You best bet is to write a full, formal letter outlining the timeline with the delays and price escallation--give dates of correspondence and who you talked to.  Protest both delay and price and say that as this is official Canon service you were certainly expecting reconditioning with full warranty.  Create a letterhead for yourself as a professional photographer and send this to an executive, not the repairman, send it by registered post.  Have the letter carefully proofread by a professional who writes business correspondance.

The take home message is that you are a professional and their staff are pissing you around.  You get that in the hands of someone at management level and they will probably work something out for you.  But presentation is important, formal language and full business formatting.  Do this asap.

Yes , i agreed but i specifically agreed only if my camera will be repaired in time we agreed.

Anyway yesterday i called them , i said I'm quiting , that i called another service and that the price there is way better for me, that they didn't repair it in the time we agreed on , we had a Little argue ....  and guess what ,they repaired the camera within few hours and said that
is ready for me to pick it up. They lower the price more than 50% . I guess if i wasn't acting the way I was i wouldn't see my camera for weeks even months , and had to pay the price they invented.

Here is a link for Canon support contacts around the world:

Global:

http://www.canon-europe.com/Contact_Us/Global_Canon_Contacts/index.asp

Europe:

http://www.canon-europe.com/Contact_Us/Canon_Europe_Contacts/Europe/Index.asp?ComponentID=27595&SourcePageID=31124#2

Croatia:

http://www.canon-europe.com/Contact_Us/Canon_Europe_Contacts/Europe/Croatia.asp?ComponentID=25267&SourcePageID=27608#3

I doubt that would work seven years down the line.
What's with reviving so many old threads?