Author Topic: Mac laptop battery (Read 5324 times)

charged · « **on:** October 02, 2019, 10:34 »

PSA. If you have a 2015-2017 mac laptop, you might want to call Apple to see if it is on their list of potential exploding batteries. I called them this morning and I was unlucky enough to be one of those customers. They said it takes the service center a week to fix it. You will be denied boarding planes if you have one of these laptops with you.

Edit: Apple called me back to say they double checked after my call and my laptop is not one of those affected.

marthamarks · « **Reply #1 on:** October 02, 2019, 19:46 »

Quote from: charged on October 02, 2019, 10:34

PSA. If you have a 2015-2017 mac laptop, you might want to call Apple to see if it is on their list of potential exploding batteries. I called them this morning and I was unlucky enough to be one of those customers. They said it takes the service center a week to fix it. You will be denied boarding planes if you have one of these laptops with you.

Edit: Apple called me back to say they double checked after my call and my laptop is not one of those affected.

I'm happy for you.

But… how does Apple know which laptops are or are not affected? Is it by serial number? I have a 2015 MacBook Pro, so it's important to me too.

charged · « **Reply #2 on:** October 02, 2019, 21:53 »

Quote from: marthamarks on October 02, 2019, 19:46

Quote from: charged on October 02, 2019, 10:34
PSA. If you have a 2015-2017 mac laptop, you might want to call Apple to see if it is on their list of potential exploding batteries. I called them this morning and I was unlucky enough to be one of those customers. They said it takes the service center a week to fix it. You will be denied boarding planes if you have one of these laptops with you.

Edit: Apple called me back to say they double checked after my call and my laptop is not one of those affected.

I'm happy for you.

But… how does Apple know which laptops are or are not affected? Is it by serial number? I have a 2015 MacBook Pro, so it's important to me too.

Yes serial number

marthamarks · « **Reply #3 on:** October 02, 2019, 21:57 »

Quote from: charged on October 02, 2019, 21:53

Quote from: marthamarks on October 02, 2019, 19:46
Quote from: charged on October 02, 2019, 10:34
PSA. If you have a 2015-2017 mac laptop, you might want to call Apple to see if it is on their list of potential exploding batteries. I called them this morning and I was unlucky enough to be one of those customers. They said it takes the service center a week to fix it. You will be denied boarding planes if you have one of these laptops with you.

Edit: Apple called me back to say they double checked after my call and my laptop is not one of those affected.

I'm happy for you.

But… how does Apple know which laptops are or are not affected? Is it by serial number? I have a 2015 MacBook Pro, so it's important to me too.

Yes serial number

Thanks for that. I'll check it out.