You can dispute the transaction and open a claim in the paypal resolution centre on your account. If the transaction was fraud, spoof or hack then you will get your money back.

Sorry to hear that Luis.

Could tell us if you have a unique password for your Paypal account or do you use a password that you use on other sites as well?

If you don't mind revealing this info but did you follow the "recommendations" on how to create a safe password (mixing lower case and upper case characters as well as using  numbers and other characters)? Did you use a password that can be found in the dictionary or is it a made up sequence of characters that don't make any sense?

I'd love to get this info.

Best wishes and I'm sure Paypal will fix the problem so you can get the money back.

my password has everything (numbers, characters, symbols, upper case) and it doesn't make much sense

I can also add that this guy haven't touched anything, it was just the transaction

Was it unique to Paypal or do you use this password anywhere else? Could it have been intercepted from another site?

I got my paypal hacked via Facebook- whomever got my info on FB (email address). I closed done my FB account and had to close out all my accounts since my paypal was a sub-account of my main checking/debit. A total mess...

Do you use a PayPal security key?  I've been using one for a few years, hopefully it improves security.

no and never heard of that, might take a look

thank god SS only pays tomorrow

Very sorry to hear that Luis! Check your system for any Trojan and I would change all my other passwords, just to make sure. Sadly, noways there are so many psswd crack bots on the net that things like that happen even if you take all measurement possible.

I got my paypal hacked via Facebook- whomever got my info on FB (email address). I closed done my FB account and had to close out all my accounts since my paypal was a sub-account of my main checking/debit. A total mess...

But even if someone knows your email address that they got from FB...they still need the password to get into your paypal account. I don't understand how your account got hacked via FB...can you explain how that happens? I don't think my email address is public for everyone on FB but I have never made a secret of my email address. I don't broadcast it, but I do use it.

We'll never know exactly how this was done because PayPal - obviously - doesn't want that known.  As a former software engineer I'm very curious of course.

indeed!

1 - my password or other details haven't changed (pretty much I have logged in and saw a transaction I haven't made, then made the complain)
2 - have talked with the site that sells the gold to play games (online chat) and they haven�t provided me any detail once they don't know me, they say they sent the gold after the payment, they only ask for a name and paypal address to register
3 - I can only imagine that Paypal will track his IP and see that my Paypal account has been accessed on the same IP for the last month, so they will see a different IP unless he/she is hiding behind a proxy
4 - Paypal might think I have made that transaction and I end up screwed

Hello Luis Santos,

We've finished reviewing your unauthorized activity claim and you'll
receive a refund for the transaction amount. It may take up to 5 business
days for the funds to appear in your account.

they haven't told me any details, looks like PP works well

So they came through for you,  super.

and just got the money!

So glad you got it sorted Luis!

thanks!

Quote from: luissantos84 on December 07, 2012, 12:00

Hello Luis Santos,

We've finished reviewing your unauthorized activity claim and you'll
receive a refund for the transaction amount. It may take up to 5 business
days for the funds to appear in your account.

they haven't told me any details, looks like PP works well

Very good news!  Happy you are not out the cash

indeed, cheers!

Great news Luis.  PayPal are pretty good like that. 

Just a few of little tips:

When you're using PayPal or if you're doing your banking online, always close your browser windows and open a new one and then close it when you're finished before going into any other web site. 

Never click on a hyperlink because they could be hiding dodgy links on them.  It might show up as paypal.com but it might actually be something else.  Always go through paypal directly. 

Use Poppeeper to check your emails.  Disable HTML and only display plain text.  That way no sneaky html code comes up.

Google yourself and see what private information you can find about yourself online.  I actually have little decoys set up with false birth dates, age, locations etc. They way they don't know which is the correct one.

Great news Luis.  PayPal are pretty good like that. 

Just a few of little tips:

When you're using PayPal or if you're doing your banking online, always close your browser windows and open a new one and then close it when you're finished before going into any other web site. 

Never click on a hyperlink because they could be hiding dodgy links on them.  It might show up as paypal.com but it might actually be something else.  Always go through paypal directly. 

Use Poppeeper to check your emails.  Disable HTML and only display plain text.  That way no sneaky html code comes up.

Google yourself and see what private information you can find about yourself online.  I actually have little decoys set up with false birth dates, age, locations etc. They way they don't know which is the correct one.

Great tips!!
In addition, as previously mentioned by sharpshot, I use the PayPal security key. I paid $5.00 for it a few years back.  I got a little oval plastic thingy which display a different temporary 6 digits number each time you press its button. That number is required after entering your regular password. You have only a few seconds to enter that number until it is reset. I guess an extra security layer can't hurt.

Unfortunately, I am not sure if it is available in all countries as it took a while for Canada to get it after it was available in the US.

It looks like it is $29.95 now, for a credid card size thingy which will display those same numbers, or, upon registering your smart phone, it can be sent to it for free

Here is the link:

https://www.paypal.com/ca/cgi-bin/webscr?cmd=xpt/Marketing_CommandDriven/securitycenter/PayPalSecurityKey-outside

Denis

The account may not have been hacked. I had a similar experience with McAfee. They sent me several renewal notices by mail and email, which I ignored because I was planning on replacing my PC with a Mac. They later sent the bill to Paypal and it was payed without my approval (apparently all they need is your email).

Many thanks Luis for relating this experience and I'm really glad it worked out ok for you in the end. It's been a very good 'heads up' on the vulnerability of our on-line accounts. Food for thought indeed.