I used to use them. When they shipped one of my orders, they jammed 3 11x14s, 3 8x10s and 6 5x7s into a mailing tube that was much too small. I had to use needlenose pliers to get them out, and one of the 11x14s was damaged (which I of course needed the next day). I screamed bloody murder about the damaged order and they were very apologetic, but would not offer me any credits. The damaged prints had to be used for a presentation and were laminated, and could not get it through their heads that they would be getting back laminated prints if I shipped the order back to them like they wanted. This after spending a ew hundred dollars with them.

Print quality overall was ok. Nothing special. One of my orders was a little muddy.

I use Mpix.com now for enlargements as they ship everything flat. You can also get stuff mounted there. I don't mind paying the extra cash because their quality is superb with no surprises, and they offer Kodak Endura Metallic.

For just run of the mill snapshots etc I have been using Winkflash.com which is pretty cheap.

So it all depends what your needs are. If you are looking for storefront, Printroom has that option.  Otherwise, there are places that do better quality work in the same basic price range.

Adelaide,
I know nothing of Printroom but I use newbielink:http://fotki.com [nonactive] for my event photo and have yet to hear any complaints.