Author Topic: Panthermedia, another scammer on the list (Read 122150 times)

vilainecrevette · « **on:** February 26, 2014, 09:17 »

I see Panthermedia team write some post in this forum but I don't have response when I contact them by email.
They are true scammer.

Why I tell that?
I tried to close my account in march 2013, they told me "According to our general terms and conditions, the notice period is up to 6 months. Your account will be deleted on 18.09.2013 in full. Until then, you have only limited access."
So I waited, on the 18.09.2013 my account was closed.
After some Panthermedia sales report email received In December 2013 I did some research on internet and found my images on some Panthermedia partners.

I contacted them directly and one tell me:
"thanks for your message. We removed your images from our database.
But you should also inform PantherMedia - we received the images just a few months ago."

This month February 2014 I still receive sales report, so they STILL have and sell my images and my account is still closed of course. No response to my email.

But I'm sure Panthermedia will write a response to this post in this forum to tell me I have to contact them directly and they will resolve my problem quickly.
Don't trust them.
I only try to alert contributors to stay far from Panthermedia, don't do the same mistake as me, once you upload images on Pantermedia you lose totally control of them, and sorry for my "Google English".

Ron · « **Reply #1 on:** February 26, 2014, 09:27 »

Shocking behaviour. Maybe you can send a DMCA to their ISP? Not sure how that works for German scammers. Investigate first how best to approach this.

Domain Name: panthermedia.net
Registry Domain ID:
Registrar WHOIS Server: whois.ascio.com
Registrar URL: http://www.ascio.com
Updated Date: 2013-09-19T00:25:49Z
Creation Date: 2007-05-23T14:40:10Z
Registrar Registration Expiration Date: 2014-09-17T00:00:00Z
Registrar: Ascio Technologies, Inc
Registrar IANA ID: 106
Registrar Abuse Contact Email: abuse@ascio.com
Registrar Abuse Contact Phone: +44.2070159370
Reseller:
Domain Status: ACTIVE
Registry Registrant ID:
Registrant Name: Ricardo Cescon
Registrant Organization: PantherMedia GmbH
Registrant Street: Ruedesheimerstr. 11
Registrant City: Muenchen
Registrant State/Province: Bavaria
Registrant Postal Code: 80686
Registrant Country: DE
Registrant Phone:
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email:
Registry Admin ID:
Admin Name: Ricardo Cescon
Admin Organization: PantherMedia GmbH
Admin Street: Ruedesheimerstr. 11
Admin City: Muenchen
Admin State/Province: Bavaria
Admin Postal Code: 80686
Admin Country: DE
Admin Phone: +49.89200020130
Admin Phone Ext:
Admin Fax: +49.892000201310
Admin Fax Ext:
Admin Email: it@panthermedia.net
Registry Tech ID:
Tech Name: Hostmaster Of SpaceNet
Tech Organization: SpaceNet AG
Tech Street: Joseph-Dollinger-Bogen 14
Tech City: Muenchen
Tech State/Province: Bavaria
Tech Postal Code: D-80807
Tech Country: DE
Tech Phone: +49.8932356200
Tech Phone Ext:
Tech Fax: +49.8932356298
Tech Fax Ext:
Tech Email: hostmaster@space.net
Name Server: ns.space.net
Name Server: ns3.dns.space.net
Name Server: ns4.dns.space.net
DNSSEC:
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2014-02-26T14:26:16 UTC <<<

Registrar: ASCIO TECHNOLOGIES, INC.
Whois Server: whois.ascio.com
Creation Date: 17-SEP-2004
Updated Date: 18-SEP-2013
Expiration Date: 17-SEP-2014

Nameserver: NS.SPACE.NET
Nameserver: NS3.DNS.SPACE.NET
Nameserver: NS4.DNS.SPACE.NET

Registry Status: ok

Team PantherMedia · « **Reply #2 on:** February 27, 2014, 10:17 »

@vilainecrevette:

That is very harsh accusation you are posting against PantherMedia. You have sent us the ticket just a few days ago, while we are still verifying the issue. Replies that involve contacting partners and deep analysis usually take longer than just a few minutes.

Regarding your case: everything is according not only to our terms, but also to standard business processes in the industry. Let me explain this a bit. Once you decide to quit your membership, we immediately deactivate your images from our website. There is period of 3 months where customer can still find the images in their lightboxes are with the image number (due to the purchasing process of customers that need approval of their editors/customers). Then, we send out removal lists every 3 months to our partners with a deletion period of a max of 3 months. Hence the maximum deletion period of 6 months. So, the removal of your images was within that period.

Now to the reports and payments. Once we or a partner SELL an image, it is only REPORTED once we receive the money. With prepaid products (credits, subscription), we report the sales after the download. With partners or sales in invoice (on demand), we report once we receive the money from the customer. Now, if a partner sells an image, the partner collects the money, then the partner reports the sale to us and then we invoice and then we report once we receive the money. Now you understand why we it takes some time from the actual sales until your receive your report and money.

Now your sales has been legally correct in the period of time we were allowed to sell the image. The report and the collection was after your images have been deleted. As reliable partners, of course we notify you once we receive money that belongs to you, even after your membership runs out.

PS: My colleague from accounting will contact you once she is back from her sick leave.

@Ron: I have no idea what our ISP has to do with this kind of prejudices? Just look into the imprint of our company and call us...As you can see, there is an explanation of this kind of problem.

Best regards,

Robert

vilainecrevette · « **Reply #3 on:** February 27, 2014, 20:43 »

Quote from: Team PantherMedia on February 27, 2014, 10:17

@vilainecrevette:

That is very harsh accusation you are posting against PantherMedia. You have sent us the ticket just a few days ago, while we are still verifying the issue. Replies that involve contacting partners and deep analysis usually take longer than just a few minutes.

Regarding your case: everything is according not only to our terms, but also to standard business processes in the industry. Let me explain this a bit. Once you decide to quit your membership, we immediately deactivate your images from our website. There is period of 3 months where customer can still find the images in their lightboxes are with the image number (due to the purchasing process of customers that need approval of their editors/customers). Then, we send out removal lists every 3 months to our partners with a deletion period of a max of 3 months. Hence the maximum deletion period of 6 months. So, the removal of your images was within that period.

Now to the reports and payments. Once we or a partner SELL an image, it is only REPORTED once we receive the money. With prepaid products (credits, subscription), we report the sales after the download. With partners or sales in invoice (on demand), we report once we receive the money from the customer. Now, if a partner sells an image, the partner collects the money, then the partner reports the sale to us and then we invoice and then we report once we receive the money. Now you understand why we it takes some time from the actual sales until your receive your report and money.

Now your sales has been legally correct in the period of time we were allowed to sell the image. The report and the collection was after your images have been deleted. As reliable partners, of course we notify you once we receive money that belongs to you, even after your membership runs out.

PS: My colleague from accounting will contact you once she is back from her sick leave.

@Ron: I have no idea what our ISP has to do with this kind of prejudices? Just look into the imprint of our company and call us...As you can see, there is an explanation of this kind of problem.

Best regards,

Robert

With such clear explanation I can understand why your colleague from accounting is sick.... sorry for her.

Snow · « **Reply #4 on:** August 28, 2014, 14:04 »

Quote from: Team PantherMedia on February 27, 2014, 10:17

@vilainecrevette:

That is very harsh accusation you are posting against PantherMedia. You have sent us the ticket just a few days ago, while we are still verifying the issue. Replies that involve contacting partners and deep analysis usually take longer than just a few minutes.

Regarding your case: everything is according not only to our terms, but also to standard business processes in the industry. Let me explain this a bit. Once you decide to quit your membership, we immediately deactivate your images from our website. There is period of 3 months where customer can still find the images in their lightboxes are with the image number (due to the purchasing process of customers that need approval of their editors/customers). Then, we send out removal lists every 3 months to our partners with a deletion period of a max of 3 months. Hence the maximum deletion period of 6 months. So, the removal of your images was within that period.

Now to the reports and payments. Once we or a partner SELL an image, it is only REPORTED once we receive the money. With prepaid products (credits, subscription), we report the sales after the download. With partners or sales in invoice (on demand), we report once we receive the money from the customer. Now, if a partner sells an image, the partner collects the money, then the partner reports the sale to us and then we invoice and then we report once we receive the money. Now you understand why we it takes some time from the actual sales until your receive your report and money.

Now your sales has been legally correct in the period of time we were allowed to sell the image. The report and the collection was after your images have been deleted. As reliable partners, of course we notify you once we receive money that belongs to you, even after your membership runs out.

PS: My colleague from accounting will contact you once she is back from her sick leave.

@Ron: I have no idea what our ISP has to do with this kind of prejudices? Just look into the imprint of our company and call us...As you can see, there is an explanation of this kind of problem.

Best regards,

Robert

Then please explain why I just received the following email notification when I left your agency years ago?

Quote

Dear x,

we are happy to notify you of following sales. It has been already added to your account:

Amount: EUR 14,19
License: Order

Please see "Revenue overview" in the contributor portal for additional information. Please log in at http://contributor.panthermedia.net first.

If you want to transfer this money to your bank account, please request your remuneration at "Payout remuneration".

Best regards,
your PantherMedia Team

Team PantherMedia · « **Reply #5 on:** August 29, 2014, 04:06 »

@snow:

This was a distribution partner sale from the year 2012. They reported it at the end of the year, and we had to fight for a long time to get this invoice paid by them. They are no distribution partners anymore, but we run after the money that is owed to you and us. Even if you have terminated your membership with us, this money belongs to you and of course we notify you about this. Please contact our accounting team at accounting@panthermedia.net to settle the payment method (paypal or bank transfer) and we transfer the money immediately.

Please let me clarify that we do not deliver or sell images after you have deleted images!

Best regards,

Robert

Snow · « **Reply #6 on:** August 29, 2014, 10:16 »

Quote from: Team PantherMedia on August 29, 2014, 04:06

@snow:

This was a distribution partner sale from the year 2012. They reported it at the end of the year, and we had to fight for a long time to get this invoice paid by them. They are no distribution partners anymore, but we run after the money that is owed to you and us. Even if you have terminated your membership with us, this money belongs to you and of course we notify you about this. Please contact our accounting team at accounting@panthermedia.net to settle the payment method (paypal or bank transfer) and we transfer the money immediately.

Please let me clarify that we do not deliver or sell images after you have deleted images!

Best regards,

Robert

Alright, thanks for the quick response and for clarifying Robert, much appreciated.

trek · « **Reply #7 on:** August 29, 2014, 10:39 »

I hate partner sites and opt out at every opportunity. I would like to see a partner site opt out at Panther. Currently opting out of subs or removing content seems to be the only available options.