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Author Topic: Panthermedia - bad news  (Read 18039 times)

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« on: July 14, 2016, 10:06 »
0
To all Panthermedia-contributors: PM pulls a portion of the revenue back. Apparently there were problems with a sale partner. Check your sales summary for 2015 and 2016!  :-\
« Last Edit: July 16, 2016, 02:02 by roede-orm »


k_t_g

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« Reply #1 on: July 14, 2016, 22:13 »
+5
Me thinks they're going to kick the bucket soon. Meh....:|

« Reply #2 on: July 14, 2016, 22:23 »
+5
I'm minus 10.-Euro, so have to sell images now to make for their negligence???????????

« Reply #3 on: July 15, 2016, 07:35 »
+1
I'm minus 10.-Euro, so have to sell images now to make for their negligence???????????
Looks like that. Unbelievable!

« Reply #4 on: July 15, 2016, 07:45 »
+1
The title of this thread says all you need to know....

« Reply #5 on: July 15, 2016, 08:02 »
+3
I'm minus 10.-Euro, so have to sell images now to make for their negligence???????????
Looks like that. Unbelievable!

Make me think of a song sung by Andrea Bocelli & Sarah Brightman - Time to Say Goodbye

« Reply #6 on: July 15, 2016, 08:04 »
+2
I cancelled my account with them yesterday (because of this), they replied promptly (within 24 hours).

Be aware that the removal of your photos from Partner sites will take up to six months.


« Reply #7 on: July 15, 2016, 08:42 »
+10
I exchanged few emails with them. It literally pisses me off. Is definitely not about $10 I lost but about business ethics and the fact they needed a year to fix it (I had 2 sales from 2015).
For me it's like saying to one of my clients - ah, my hourly rate is $10 more now and send them invoice for something I did year ago.

« Reply #8 on: July 16, 2016, 02:12 »
0
The dice was cast for me some month ago. But my account is still open and I can't wait, that it will cancelled finally. Hope they pay me my revenues. I see the risk that I have to send money to them afterwards.

« Reply #9 on: July 16, 2016, 02:22 »
+2
I recently uploaded some stuff after seeing some positive marketing from them...looks like that was a waste of time.....

dpimborough

« Reply #10 on: July 16, 2016, 07:20 »
+1
The dice was cast for me some month ago. But my account is still open and I can't wait, that it will cancelled finally. Hope they pay me my revenues. I see the risk that I have to send money to them afterwards.

They wil pay but they will also remove German income tax from the earnings

« Reply #11 on: July 27, 2016, 03:14 »
0
I cancelled my account with them yesterday (because of this), they replied promptly (within 24 hours).

Be aware that the removal of your photos from Partner sites will take up to six months.

What is the way to cancel the account?
How did you do that?

« Reply #12 on: July 27, 2016, 05:16 »
0
I cancelled my account with them yesterday (because of this), they replied promptly (within 24 hours).

Be aware that the removal of your photos from Partner sites will take up to six months.

What is the way to cancel the account?
How did you do that?

I just replied to the e-mail they sent me regarding the "adjustments" and asked for termination and removal of my photos from PM and all Partner sites. They answered - in the affirmative - within 24 hours.

« Reply #13 on: July 27, 2016, 05:29 »
0

« Reply #14 on: July 27, 2016, 05:39 »
+1
Yes, I will ask the -10 Euros they owe me :D

« Reply #15 on: July 27, 2016, 07:40 »
0
I cancelled my account with them yesterday (because of this), they replied promptly (within 24 hours).

Be aware that the removal of your photos from Partner sites will take up to six months.

I'm not with PM but I wonder if this is stated in their terms when you sign up.  I ask because if that is indeed the case, PM should provide you with a list of their partner sites so you can personally verify the images are removed. Otherwise, how would you ever know if your images were removed?

I had a case a couple of years ago where I closed an account and someone sent me a link months later of a site that was selling my underwater work.  After I inquired, sure enough it was a partner site to the one I closed months earlier.  After I contacted them, they said sorry, we will remove them promptly and they did. But the point is they kept selling. Wouldn't an API set up deactivate images instantly on partner sites? I assume each partner site has their own terms, too, which complicates the whole area of image management.

« Reply #16 on: July 27, 2016, 08:03 »
0
I cancelled my account with them yesterday (because of this), they replied promptly (within 24 hours).

Be aware that the removal of your photos from Partner sites will take up to six months.

I'm not with PM but I wonder if this is stated in their terms when you sign up.  I ask because if that is indeed the case, PM should provide you with a list of their partner sites so you can personally verify the images are removed. Otherwise, how would you ever know if your images were removed?

I had a case a couple of years ago where I closed an account and someone sent me a link months later of a site that was selling my underwater work.  After I inquired, sure enough it was a partner site to the one I closed months earlier.  After I contacted them, they said sorry, we will remove them promptly and they did. But the point is they kept selling. Wouldn't an API set up deactivate images instantly on partner sites? I assume each partner site has their own terms, too, which complicates the whole area of image management.

I signed up with them in 2008, I think, and I don't think there were any Partner sites at that time. Technically you're right of course, but at the rate they are selling my photos on their own as well as on the Partner sites they are welcome to have them... I didn't just say that out loud, did I?  ;D

« Reply #17 on: July 27, 2016, 10:52 »
+4
I have just deleted my 5000 images portfolio
Farewell Pantherrobber

---
Edit: Just after that I have deleted all my photos I have got 10 sales for 0,23 each (Sub sales distribution partners) 1 has been sold 5 times probably another error
I will not miss them!
« Last Edit: July 27, 2016, 11:09 by Chichikov »

dpimborough

« Reply #18 on: November 16, 2017, 10:55 »
0
Following up from this if any of you have deleted images from Panther Media as I did when they changed their terms last April then go check and see if they are continuing to sell your deleted images through other agencies.

I found my images were still up for sale with one of their distributors 19 months after Panther confirmed in writing they were deleted from their own database and API distributors.

Of course they may have made sales but I'll never know as my Panther account was closed and Panther are so far not responding.

Though I know they have reacted to my email because the API distributor confirmed they had received a request from Panther to have the images deleted.

Effectively Panther Media kept any money that might have been made which is fraud as well as breach of copyright.

I have emailed them and so far they have not replied.

This is untrustworthy practice
« Last Edit: November 16, 2017, 11:00 by Sammy the Cat »

« Reply #19 on: November 16, 2017, 11:10 »
+2
I don't know why but I have been with three german microstock companies and I have had problem with all the three.
I have always thought about german as very serious people.
Are they?

farbled

« Reply #20 on: November 16, 2017, 11:42 »
+2
Wow! I just checked. I closed my account more than a year ago but my portfolio is still online there. I can't log in because my account no longer exists. Sheesh. I just emailed. I wonder if they will give me any sales over the last year or just say "sorry bout that".

dpimborough

« Reply #21 on: November 16, 2017, 11:53 »
+2
Wow! I just checked. I closed my account more than a year ago but my portfolio is still online there. I can't log in because my account no longer exists. Sheesh. I just emailed. I wonder if they will give me any sales over the last year or just say "sorry bout that".

Effectively they have been pocketing the cash from any sales.

I wonder if the German authorities would like to know what they are doing?

farbled

« Reply #22 on: November 16, 2017, 12:06 »
0
Well I will be going through the TOS and my old emails thoroughly and I will see what they say. The hard part is the legalese of some of these contracts. I have little faith that I will see a dime, but we shall see. 7k + images for more than a year...

dpimborough

« Reply #23 on: November 17, 2017, 05:32 »
0
Well the API distributor definitely deleted the images Panther had put up after Panther sent them a request to do so.

But as of now there is nothing but complete silence from Panther.

It's totally unacceptable.

« Last Edit: November 17, 2017, 05:35 by Sammy the Cat »

Brasilnut

  • Author Brutally Honest Guide to Microstock & Blog

« Reply #24 on: November 17, 2017, 07:13 »
0
Quote
Wow! I just checked. I closed my account more than a year ago but my portfolio is still online there.

According to the Author Licence Agreement:

7.7. PantherMedia shall remove all Contents by the author by the end date of the contractual relationship. From the end date of the contractual relationship onwards no usage rights will be granted to third parties with the exception of 7.8.

7.8 Exceptions from the deletion and licencing of Contents:
(a) The thumbs for the Contents will not be deleted but remain on the servers of PantherMedia in a separate area.
(b) Contents which have been licensed to customers will not be deleted but deactivated. The related data will be kept for administrative and tax-law purposes and for purposes of liability for defects but can no longer be viewed in the public area.
(c) Contents which are being used in the context of streaming offers shall remain on the servers of PantherMedia for a period of 24 months beyond the end of the contractual relationship and will continue to be displayed on customer pages during this 24 month period. Further licensing of such Content to clients shall not be possible. The payment of any royalties due to the author from this period can be requested in writing after the end of the 24 month period. At the end of the 24 month period the author grants PantherMedia the following right:  At the end of the 24 month period PantherMedia has the option for a two week period to purchase at the fee of a single standard subscription download per streaming use a license to enable the continued provision of the streaming service. The exercise of this right hast be made in text form within the aforementioned 2 week period. To meet the 2 week deadline PantherMedias communication must have been delivered to the author by the last day of the two week period. With this license fee all claims shall be satisfied. These images remain on the servers of PantherMedia and will continue to be displayed on customer pages with a time limit.

Source: https://agenzia-di-stock.panthermedia.net/cms/author-contratto/

« Reply #25 on: November 17, 2017, 08:30 »
0
They partner with depositphotos. So if you have images with dp they might appear on panther as well.
« Last Edit: November 17, 2017, 08:36 by shiyali »

dpimborough

« Reply #26 on: November 17, 2017, 10:09 »
0
Quote
Wow! I just checked. I closed my account more than a year ago but my portfolio is still online there.

According to the Author Licence Agreement:

7.7. PantherMedia shall remove all Contents by the author by the end date of the contractual relationship. From the end date of the contractual relationship onwards no usage rights will be granted to third parties with the exception of 7.8.

7.8 Exceptions from the deletion and licencing of Contents:
(a) The thumbs for the Contents will not be deleted but remain on the servers of PantherMedia in a separate area.
(b) Contents which have been licensed to customers will not be deleted but deactivated. The related data will be kept for administrative and tax-law purposes and for purposes of liability for defects but can no longer be viewed in the public area.
(c) Contents which are being used in the context of streaming offers shall remain on the servers of PantherMedia for a period of 24 months beyond the end of the contractual relationship and will continue to be displayed on customer pages during this 24 month period. Further licensing of such Content to clients shall not be possible. The payment of any royalties due to the author from this period can be requested in writing after the end of the 24 month period. At the end of the 24 month period the author grants PantherMedia the following right:  At the end of the 24 month period PantherMedia has the option for a two week period to purchase at the fee of a single standard subscription download per streaming use a license to enable the continued provision of the streaming service. The exercise of this right hast be made in text form within the aforementioned 2 week period. To meet the 2 week deadline PantherMedias communication must have been delivered to the author by the last day of the two week period. With this license fee all claims shall be satisfied. These images remain on the servers of PantherMedia and will continue to be displayed on customer pages with a time limit.

Source: https://agenzia-di-stock.panthermedia.net/cms/author-contratto/

Except in my case they changed the license terms and conditions and advised contributors they could end the relationship if we did not wish to accept the new contract terms.  They confirmed they would delete all images from their own and API distribution servers within one week of the end of the contract and even confirmed they had done so.

Which was not true.

farbled

« Reply #27 on: November 17, 2017, 10:42 »
0
Quote
Wow! I just checked. I closed my account more than a year ago but my portfolio is still online there.

According to the Author Licence Agreement:

7.7. PantherMedia shall remove all Contents by the author by the end date of the contractual relationship. From the end date of the contractual relationship onwards no usage rights will be granted to third parties with the exception of 7.8.

7.8 Exceptions from the deletion and licencing of Contents:
(a) The thumbs for the Contents will not be deleted but remain on the servers of PantherMedia in a separate area.
(b) Contents which have been licensed to customers will not be deleted but deactivated. The related data will be kept for administrative and tax-law purposes and for purposes of liability for defects but can no longer be viewed in the public area.
(c) Contents which are being used in the context of streaming offers shall remain on the servers of PantherMedia for a period of 24 months beyond the end of the contractual relationship and will continue to be displayed on customer pages during this 24 month period. Further licensing of such Content to clients shall not be possible. The payment of any royalties due to the author from this period can be requested in writing after the end of the 24 month period. At the end of the 24 month period the author grants PantherMedia the following right:  At the end of the 24 month period PantherMedia has the option for a two week period to purchase at the fee of a single standard subscription download per streaming use a license to enable the continued provision of the streaming service. The exercise of this right hast be made in text form within the aforementioned 2 week period. To meet the 2 week deadline PantherMedias communication must have been delivered to the author by the last day of the two week period. With this license fee all claims shall be satisfied. These images remain on the servers of PantherMedia and will continue to be displayed on customer pages with a time limit.

Source: https://agenzia-di-stock.panthermedia.net/cms/author-contratto/
Not sure what your point is. They deleted my account, completely. But the images are still online. Should they have been used for streaming I would have notified, and the content would no longer be available to other customers as per above.

farbled

« Reply #28 on: November 17, 2017, 11:44 »
+1
Ok I'm sorted. It was a distribution partner after all. What threw me was that they used my old username with PM instead of the one with that partner. Now to contact the distribution partner..

And I apologized to them, since I was a little agitated about it. :)

Noedelhap

  • www.colincramm.com

« Reply #29 on: January 10, 2018, 13:22 »
0
I ended my account in November 2016, which resulted in a complete deletion of my account 6 months later.

By coincidence, I just noticed that some of my work (if not all) is still available on their partner site Alamy, being sold under their name. Apparently they've been cashing with my images 6 months after the cancellation? >:( I sent them an email to get some answers.
« Last Edit: January 10, 2018, 14:57 by Noedelhap »

dpimborough

« Reply #30 on: January 10, 2018, 15:34 »
+2
I ended my account in November 2016, which resulted in a complete deletion of my account 6 months later.

By coincidence, I just noticed that some of my work (if not all) is still available on their partner site Alamy, being sold under their name. Apparently they've been cashing with my images 6 months after the cancellation? >:( I sent them an email to get some answers.

Just like Zoonar and of course the answer will be your images never sold thru Alamy ~ yeah right  ::)

Write to Alamy tell them the images are being put up for sale and they should take them down
« Last Edit: January 10, 2018, 15:42 by Sammy the Cat »

Noedelhap

  • www.colincramm.com

« Reply #31 on: January 11, 2018, 12:24 »
+1
I ended my account in November 2016, which resulted in a complete deletion of my account 6 months later.

By coincidence, I just noticed that some of my work (if not all) is still available on their partner site Alamy, being sold under their name. Apparently they've been cashing with my images 6 months after the cancellation? >:( I sent them an email to get some answers.

Just like Zoonar and of course the answer will be your images never sold thru Alamy ~ yeah right  ::)

Write to Alamy tell them the images are being put up for sale and they should take them down

Received the following reply:

Quote
Hello Mr. xxxxx,
thank you for making us aware of this. We regret that your images were still online by a partner, despite of on time notification. We have contacted Alamy and we will make sure, that your images will be deleted immediately.
We have reviewed sales reports and there were no sales of your images by Alamy.

kind regards

PantherMedia Support Team

I have to take their word for it. I'll keep an eye on this though. if the images aren't removed within 3 days, I'll write to Alamy.

Noedelhap

  • www.colincramm.com

« Reply #32 on: January 16, 2018, 06:29 »
+1
They've removed my images from Alamy.

I don't know what's worse: them purposefully continuing selling my content and keeping the money from sales, or them not being aware of content sold at partners. They're either unethical or very sloppy, or both.

My advice, steer clear of this agency.




 

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