Author Topic: Panthermedia deletes unfinished files? (Read 16491 times)

icefront · « **on:** July 25, 2011, 06:38 »

I uploaded my port to Panthermedia, but due to the slow submitting process, I was finishing 10-20 files a day. Now a lot of unfinished files has disappeared.
My wife's port was uploaded earlier, the whole bunch of unfinished files were deleted. In that time I contacted support, they said, they delete unfinished files after 6 months. But our files were uploaded max. 2 month ago. I said, maybe a server failure or something like this.
But now my files and a friend of mine also is in the same situation...
It's ridiculous... When I uploaded the files I selected them carefully, now everything is messed up... Which one was selected and which one was in unfinished section?
Is there something I don't know?

fotografer · « **Reply #1 on:** July 25, 2011, 09:15 »

Just noticed the same thing has happened to me. I had about 400 waiting to be finished!!!

CD123 · « **Reply #2 on:** July 25, 2011, 16:39 »

I had about 20 in unfinished from a week ago and another 20 I uploaded 2 days ago, all still there. So it does not seem like a system error due to their decision to delete "old" uploads. It might still be date related or related to the number of files you have in unfinished state (then not quite as per their feedback in any event......).

icefront · « **Reply #3 on:** July 25, 2011, 17:44 »

I'm waiting a response from support, however I don't think, deleted files will be restored. But I hardly believe, after the feedback the cleanup routine will be reviewed and will not hurt others portfolios.
I must add, since PM entered the Middle Tier, I found interesting to dedicate the time to upload but surprises like this and the >2week review keeps me under 1€ royalty/mo.

CD123 · « **Reply #4 on:** July 25, 2011, 18:00 »

IMO they are only in the middle tier due to false voting.

I monitored most of the threads here and with the exception of 1 or 2 contributors, no one is selling anything there. 4 of my "Low Earners" are outperforming them by far. If it continues I will probably replace them with a higher income "low earner"........

Microstock Posts · « **Reply #5 on:** July 26, 2011, 01:46 »

With the seriously long review times, PM are clearly stretched. I think my files are reviewed on average after about 3 weeks. Still this doesn't mean that they should delete files in the unfinished section. I think PM regard themselves as a bigger agency than they actually are. Anyway as always, the ball is never in our court and agencies just do whatever they want. But if they piss people off people won't come back to them nor are they likely to say positive things about them, which does have a knock on effect.

Team PantherMedia · « **Reply #6 on:** August 09, 2011, 10:34 »

Hi everybody,

we delete uploaded, but not edited images after 6 weeks. We have now put a warning into the upload system. If you submit the images within 6 weeks, they are forwarded to our image reviewers. It takes a couple of weeks currently to review the images. If our reviewers resubmit an image (e.g. asking for retouching, keyword-editing, attaching model release), images will be deleted 7 months after the resubmission without re-editing/uploading. Rejected images get deleted 6 months after rejection.

Best regards,
Robert

icefront · « **Reply #7 on:** August 11, 2011, 19:15 »

Quote from: Team PantherMedia on August 09, 2011, 10:34

we delete uploaded, but not edited images after 6 weeks.

Due to the more than complicated upload process, finishing 1000+ files it's a pain and very time consuming. I simply can't upload more than 10-20 files a day so when I tried to upload my port, I was happy when I copied all the files in question via ftp. Unfortunately I finished them in a kind of random order so after 6 week cleanup it's a complete chaos in my port near the 2€ earned.
But I'm always asking, with today's price of storage capacity, why it is such a big problem to hold some files more than 6 weeks. Why can some agencies review the files in hours, or at least in days, and some others need several weeks? Why can be the uploading at some agencies be a pleasure and at the others simply overcomplicated. Of course, complicated uploading doesn't reflect anything in the revenue. I'm a programer also, I know that the best solution is refine the search engine, so we doesn't need long list of useless categories and primary/secondary keywords which presence slows down the submitting process. Like one of my teachers said: the machine has to do the work, not me.
Please subscribe the Panthermedia developers to Depositphotos, Stockfresh, Canstockphoto and give them some files to submit, to see the difference. The above agencies aren't the biggest so they focused on the simplicity of uploading. They mind the contributors who already has many photos to upload but aren't that big to send just a HDD...

fotografer · « **Reply #8 on:** August 11, 2011, 19:23 »

Quote from: icefront on August 11, 2011, 19:15

Quote from: Team PantherMedia on August 09, 2011, 10:34
we delete uploaded, but not edited images after 6 weeks.

Due to the more than complicated upload process, finishing 1000+ files it's a pain and very time consuming. I simply can't upload more than 10-20 files a day so when I tried to upload my port, I was happy when I copied all the files in question via ftp. Unfortunately I finished them in a kind of random order so after 6 week cleanup it's a complete chaos in my port

Exactly the same thing happened to me. I didn't finish the images off in any particular order so in order to upload there I would have to check that each image wasn't already up. I can't see that happening any time soon!!! I was thinking about deleting the images already approved and starting again or just not bothering.

Microstock Posts · « **Reply #9 on:** August 12, 2011, 04:53 »

Quote from: icefront on August 11, 2011, 19:15

Please subscribe the Panthermedia developers to Depositphotos, Stockfresh, Canstockphoto and give them some files to submit, to see the difference. The above agencies aren't the biggest so they focused on the simplicity of uploading. They mind the contributors who already has many photos to upload but aren't that big to send just a HDD...

If I were an agency I would be submitting to every agency to compare what they have with my own. The rigidness of agencies in regards to contributors is partially through lack of experience (ie. they only know what they have and not others) and also not realising that an agency should be constantly evolving. I'm sure PantherMedia want to bigger than they are now, if they do, they need to listen also.

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Author Topic: Panthermedia deletes unfinished files? (Read 16491 times)

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