Hi,

The daily cash withdrawal limit for your Payoneer card is $2,500.00.  You also have a separate daily purchase limit of $2,500.00 (total daily limit of $5,000.00).  You certainly were not over the limit; it seems like the ATM is imposing limits of its own per transaction  (as the bank representative explained).

Whenever you try to make a withdrawal from the ATM, the ATM must communicate with Payoneer and our card processor.  Even for a declined transaction, there is a cost incurred by Payoneer, which is why we have a declined ATM withdrawal fee.  It is listed on your My Account pricing and fees page.  (This is not something specific to Payoneer; most credit/debit and prepaid cards will have a similar charge).

That being said, you were clearly unaware that the ATM was imposing these limits.  It's not our intention to penalize you for a declined withdrawal attempt, there's simply a cost of business involved.  If you can e-mail me at nissimal [at] payoneer [dot] com, with the e-mail on your Payoneer account, I'd be more than happy to look in to this and see if there is anything I can do.

Hi Nissim, thanks for your offer of help. Will email you later with the specifics.

I clearly remembered that I had withdrawn higher amount, perhaps from other ATM machines. How would a customer know the limits of ATMs from different banks and in different countries? Where do I get the notice that I should not withdraw more than certain amount if it is within my daily limit? It just does not seem to be fair. Say if I have no money in the card but forgot about it, would you be able to charge the fee re decline?