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Author Topic: Don't trust in Paypal - your account can be limited without any evident reason  (Read 39975 times)

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« on: May 06, 2016, 00:12 »

I saw several posts on forum about Paypal' limited accounts. My account also has been limited and I learned a lot since that day.
So I'm writing this to warn other my colleagues and with a little help from what I learned.

First of all, I wish everyone happy earnings and peaceful business with Paypal.
I do not want to scare you, just friendly warn that one day can change everything, so be prepared.

Don't trust in Paypal (PP) 100%. It is good when everything is good, but one morning you can wake up and find out your account has been limited and all your financial life has been paralyzed, regardless the fact how good you was with PP. Without any reason. Just because. Because they are Paypal and they can do that. This is the main reason.

A month ago, after 8 years of using, I got email from Paypal that my account has been limited. At first I didn't realize how big my problem is, but just in hours after some research I understood that it's more than enough. After few days I find out, that PP ruined all my online business ~80%. I had only about $150 in my account, but the worst part was, that my main earnings were built on PP Merchant tools. I was shocked several days and can't do anything. Then I somehow came back to life and started to look for solutions. I also found many websites about PP unpredictable behavior, red hundreds horrible stories and testimonies and understood how terrible PP can be, if you fully trust it, because PP don't love you, PP don't care about you and only one thing that PP cares is money. Nothing personal, just business.

So I started recover my mind after this nightmare and began organize my payments on my all agencies and websites where I'm doing business. I redirected all possible payments to Skrill or Payoneer, but some agencies have no such possibilities (Zazzle, FAA, some other), so I had to hold my money for unlimited time. I restored about 30% of my earnings with alternative payment systems, but my main earning resources ended, regardless of fact that I installed alternative systems. So today I'm living on ~40-50% of my previous earnings. I'm a full time stocker, I have no other job, I'm just freelance photog and designer. And I'm trying to find other ways to survive in the world without PP.

Of course I knew about how not to put all your eggs in one basket and I predicted a nightmare like this. I didn't have another way how to resolve some payments without PP, but all other income I organized with other payment systems, so today I have at least 40-50% of my previous money. But it's not enough. We must live without fear and with full amount of money we earned. And PP can ruin your finances any day without any visible reason. That's why I hate PP now with all my heart.

I find out (I believe, I did that) what was the reason. It seems PP didn't like one photo on one of my websites, where PP buttons have been installed. I removed buttons and emailed them with explanations. Of course, they didn't reply. They very rarely reply. I have a little faith that after 180 days my account will be active again and I will be able to withdraw my money.

Beside this, the next day they limited my other account also. PP allows you to have two accounts, one Personal and one Business, so I had both and now both have been limited.


What happens when your account is limited:

What you can I do while your account is limited?
  • update your account information
  • add a card
  • add a bank account
  • use PayPal logos in your auction listings or on your website
What you can't I do while your account is limited?
  • send money
  • withdraw money from your account
  • receive or request money
  • close your account
  • add money to your account
  • remove a card
  • remove a bank account
  • send refunds

Avoiding Suspicion

To prevent your account from being limited in the first place, keep your account in order by following these guidelines:

• Treat your PayPal account as you would your bank account: use secret passwords and keep them to yourself!
• Make sure your true name is on your PayPal account and that it matches the name on your bank and credit card accounts. If you are a business, make sure the bank account and credit card on your account are also in your business name.
• Use accurate addresses and phone numbers that match those on your credit card and bank account, and keep them current. False contact information can raise suspicion on your account and make it more difficult to regain access.
• Delete old or obsolete bank accounts and credit cards from your account. If you do not keep your account up-to-date, you might find yourself in a bind when your account is limited and PayPal asks you to prove ownership of a bank account with an old address.
• If you are a seller, always use electronically trackable shipping methods so that if the shipment or receipt of a physical good is in doubt, you can easily prove your case. Also make sure to keep proof of inventory or merchandise, such as receipts, invoices, or 12 proof of authenticity for older, collectible items. Maintain good relationships with your suppliers so that you can easily access this information when you need it.
• If you have any old or abandoned PayPal accounts, make sure to resolve your issues with those accounts and then close them. If your account has been limited and PayPal sees linked accounts with issues, such as a negative balance or outstanding buyer complaints, PayPal will probably ask you to resolve those issues as well before they'll be willing to lift the limitation on your active account.


Prepare in advance.

  • Don't keep big amount of money on PP.
  • Open all other possible payment processors accounts: Skrill, Payoneer, other.
  • Look for alternative ways how to transfer money. Of course, we have limited choice as stock agencies don't use many
  • Do everything that you could live without PP.
  • And be quiet, don't play suspicious games with your account, be careful with your info etc. - please find a list below

Now I opened several alternative accounts with Payza, Neteller, Paxum, some other - for my online business next to stock agencies. Even renewed my interest in Bitcoin. Everything works, if you're ready for various unexpectedness.

And even doing everything right you have no guarantees that your account will not be limited. That is Paypal.

Understanding how PayPal acts, can help you anticipate what their next likely move will be, regarding Your Account.
What makes PayPal the company they are today?
PayPal's public face is very different from the private PayPal that many of us never see.
While PayPal denies publicly they have a customer service problem, they admit they have a customer service problem in private.
While PayPal denies publicly they don't make any money off of your money, PayPal admits it in legal documents.
PayPal publicly says their buyer protection is there for buyers, but in private
PayPal admits the policy is there to prevent costly chargebacks.

Now, I would like to share a couple of websites where you could find a lot of info what to do and how to act after your PP has been limited (usually for 180 days).
Many advices, alternatives and really some help how to resolve the problem.


Please pay attention in to their Toolkit Pro e-book, where you'll find some good advice and tips how to avoid problems with Paypal and how to get out of them.

All The Reasons Why PayPal Might Limit Your Account
PayPal Might Limit Your Account and Freeze Your Funds Because:

• You received too much money into your account (this can be any amount that is not in proportion to what you normally received during the average history of your account).
• You transferred too much money out of your account ($2,000 US is the rumored amount that triggers the fraud system).
• You called customer service at PayPal and made somebody angry (there are documented cases of irate customers calling PayPal only to find out their accounts were limited moments after the phone call was made).
• PayPal has reason to believe you have more than the allowed two PayPal accounts (One Personal Account/One Premier Account).
• Somebody filed a complaint with PayPal about you (a buyer or a seller or an interested third party).
• You filed a complaint against somebody (a buyer or a seller).
• You initiated a chargeback with your credit card company.
• You initiated a chageback with your credit card company before you filed a claim through PayPal's Buyer or Seller Protection Program.
• PayPal thinks you are trying to avoid paying PayPal fees by charging excessive shipping & handling charges for your sales.
• PayPal thinks you are using your PayPal account to speculate in the currency market.
• PayPal doesn't agree with some content on your website (example: a man who ran a well known blog had his PayPal account limited because his website contained a link to the Pearl terrorist killing. He accepted PayPal donations on his website for his news blog).
• PayPal believes you are in violation of its User Agreement.
• PayPal believes you are in violation of its Acceptable Use Policy (example: PayPal believes you used your account to purchase a dirty book or dirty magazine).
• PayPal believes you are in violation of its Privacy Policy (example: you gave information to the police about a fraud suspect who is also a PayPal member).
• PayPal believes you are in violation of their User Agreement.
• You used your PayPal Debit Card to purchase material that PayPal finds objectionable (even if it's legal in the real world).
• You charged too much money on your PayPal Debit Card.
• You went on vacation and used your debit card in another state or another country.
• You used your PayPal debit card to make an online transaction that was not through PayPal (or a telephone order).
• You refunded a buyer through your PayPal account -- but did not use the proper refund methods.
• You lost a dispute claim.
• You are late Paying your eBay fees -- or you owe eBay money.
• You received a negative feedback comment on your eBay account.
• You chose to use your PayPal account without verifying it.
• PayPal believes that your account information is not up-to-date -- even if they have no grounds to actually believe it.
• PayPal tried to contact you over the phone and you did not answer.
• You were the victim of fraud (example: you clicked on a link in an email that you thought was from PayPal but it was really a phishing website).
• You reported to PayPal an unauthorized purchase made on your PayPal account or your credit card.
• You moved into a house or new apartment that was occupied by somebody with a limited PayPal account.
• You logged into your PayPal account from a location that was not your usual log in location (example: friend's house or place of employment).
• PayPal has linked your account with another person who has a limited account and/or outstanding issues to resolve with PayPal.
• PayPal froze your account because they linked you as being "associated" with a family member of yours that has an outstanding PayPal problem to deal with.
• After conducting a credit check on you, your credit score was too high, too low or you had too many open lines of credit or debt.
• A third party contacts PayPal saying -- without evidence -- that you are engaging in fraudulent activity.
• PayPal suspects you are engaging in fraudulent activity.
• PayPal believes that your business practices are risky and pose a potential harm to yourself, to PayPal and to other PayPal members.
• The phone number you registered with PayPal happens to be the same phone number of somebody who has/had PayPal problems.
• You new ISP number was associated with somebody who has/had PayPal problems.
• You conducted a transaction with an individual who has PayPal problems (such as a buyer or a seller). PayPal will "link" you with that person.
• You sold something and the buyer was a con artist or scammer. You get "linked" to that person.
• You violated PayPal's user agreement by posting anti-PayPal writings or thoughts in a public place (example: internet)
• Your name, your address, your phone number, or your ISP is SIMILIAR to a person who has/had PayPal problems.
• You were associated with a person who has a frozen PayPal account.
• You refused PayPal's request for very private information about yourself.
• PayPal requested information from you which you supplied -- but you did not supply it fast enough.
• You logged into your PayPal account from a public internet cafe.
• You sold an item on eBay that is popular for scammers to sell (high priced items or popular items like Rolex watches, Play Stations, Computers, etc.)
• You sold a Play Station 3 on eBay.
• You sold an online e-book to a buyer who later filed a complaint against you -- PayPal asked you for a tracking number and you could not provide it.
• You went to PayPal's website and logged in using a proxy service or other anonymous software that you use to protect yourself on the internet.
• While registering, you typed your name wrong into your personal profile (example: Smith, John when it should be John Smith)
• You bought or sold something that was on PayPal's Restricted Items List (academic software, concert tickets, OEM software, surveillance equipment or adult material, etc.)
• You sent money to a country that is on PayPal's unauthorized list.
• You received money from a country that is on PayPal's unauthorized list.
• The bank account you verified with PayPal was a new account.
• You have a high credit card balance that triggered PayPal's fraud detection system -- a high card balance means a higher risk that you will engage in fraud.
• PayPal conducted a third party investigation of you. Based on those findings, they limited your account (you have been sued, arrested, charged with a crime, have too many debts etc.).
• PayPal tried to withdraw money from your bank account or credit card and was declined.
• You PayPal account shares similar details with an account that has already been frozen.
• You PayPal account is in the negative.
• Your PayPal account might become in the negative.
• A chargeback was filed against you.
• You attempted to modify or change your personal details but were not able to.
• You removed your bank account or credit card information from your PayPal account.
• PayPal believes you are not who you say you are.
• You withdrew or transferred $2,500 or more from your PayPal account within 24 hours or over a weekend.
• You did something strange (example: transferred money to a roommate with a PayPal account or a family member).
• Your overall withdrawal and deposit activity is "suspicious."
• Your name on your social security number does not match EXACTLY what is on your PayPal account (example: Social Security Card/Number is Robert Smith but your PayPal account name is Bob Smith).
• The name on your bank account or credit card does not MATCH exactly with the name on your PayPal account (example: William Smith vs. Will Smith or Bob Smith).
• There are an additional 100 plus fraud ques unknown to the general public that will trigger an unpleasant experience with PayPal.

Believe it or not, these are all reasons as to why PayPal can and will limit your account. With a limited or frozen PayPal account, you have NO access to your own money. There are many, many more reasons as to why PayPal will limit your account and deny you access to your money. Any number of things unknown to you or I can trigger such an event.

The reason why this is so disturbing is this: once your account is limited, you have a less than 10% chance of getting your account unlimited. That means less than a 10% chance of getting your account restored to its previous state -- because you made a mistake that you did not know was a mistake or PayPal accused you of something without having or offering any evidence as to your guilt. The simple whim of PayPal can destroy your business and your online reputation. The simple whim of PayPal can freeze access to funds that you need to support your family, pay bills, take that dream vacation or replace the busted tires on your car.

Most disturbing of all: PayPal does not need a reason to freeze your funds and limit your account. Remember, PayPal says in its User Agreement (that you agreed to) that it can limit and freeze your funds for "any reason." Maybe PayPal needs a large infusion of cash for whatever reason -- or a short term loan on your money. PayPal can freeze accounts on a mass level for no reason at all.

Restoring Your PayPal Account if It Has Been Limited

In the event that PayPal limits your account as a result of suspected fraud or other problem, you can restore it to its original, unrestricted state. If PayPal determines that you have been engaging in fraudulent or high-risk activity (such as selling fake merchandise or using stolen credit cards) or that you have not been abiding by the terms of the user agreement (e.g., you've been using PayPal to sell pornographic material or weapons), PayPal will impose limits on your account. Your account might also be limited if you initiate a bank transfer that then fails due to insufficient funds or if you accept a payment that is later disputed by its sender.

PayPal often limits the account's access to certain features, such as sending, withdrawing, or even receiving money. This helps protect any other PayPal users with whom you've been dealing and helps reduce subsequent losses that PayPal would otherwise have to incur.

You know that PayPal has limited your account when your Account Overview page has a pink box that says Account Access Limited. As you might expect, click the "Click here for details" link for an explanation. PayPal prides itself on being good at spotting high-risk behavior, but they also recognize that not all high-risk transactions are necessarily fraudulent or bad and not all disputes are the seller's fault. Thus, PayPal has an appeals process for those who have had their accounts limited.

Filing an Appeal

Needless to say, the best thing you can do if your account has been limited is to precisely follow the instructions on the web site and in the notification email you receive. Often, this entails completing a sequence of steps to provide PayPal with evidence of ownership of the PayPal account, ownership of the financials attached to the account, and verification of your own identity and address.

Only after you have completed all the required steps will a PayPal Account Review Representative review your account. For instance, if PayPal asks you to fax several documents, your account will not be reviewed until you submit all requested documents and have completed all the remaining steps.

In addition, make sure to double-check the email you received notifying you of your account's limited access, because the PayPal Account Review Representative might have added extra steps for you to complete that are not listed on the web site. For instance, if you are a seller on eBay, PayPal will likely request tracking information for items you've delivered and proof of inventory for additional items you're currently selling.

If you lose the email, you might not necessarily be able to find all the steps to complete on the PayPal web site; in this case, your best bet is to call PayPal. However, if you no longer have access to your email account, you might have bigger problems to deal with than just your limited account.

A Last Resort

If you're really in a bind and cannot complete the steps requested of you for legitimate reasons, you can always escalate your issue by writing a letter to a PayPal executive, contacting the Better Business Bureau, or working with a legal representative. Escalation in itself is not a guarantee that your issue will be resolved, but if your issue is legitimate, it is likely that a new pair of eyes, perhaps with more experience and background, will look at your issue and help reach a fair resolution.


Is There Life After PayPal?

Are there any alternatives out there today that are as "good" as PayPal?
When PayPal first launched back in 1999, it was obviously just about the only online payment transfer system set up that was actually backed by some serious venture capitalist and talented developers. In fact, in the beginning, PayPal was offering as much as $20 for people to sign up with them. Today, PayPal acts like they don't need your business at all.

Luckily, there are several viable alternatives to PayPal. Most of these viable PayPal alternatives came into existence because it was realized that there was a large pool of people who were dissatisfied with PayPal or there were people who simply could not use PayPal anymore due to the fact that their accounts will limited by PayPal. All of these people needed a place to go; all of these people still have money that they needed to send and money that they needed to receive. Inventive (and in some case opportunistic) entrepreneurs saw the need and attempted to fill the void with their own startups and services.

Over the years we've see several come and several go. Today, there are still several PayPal alternatives that started some time ago that are still with us today. They have grown, improved, and have gained a reputation for solid performance and customer service. There is "life after PayPal."

First, PayPal is where it is today as THE number one e-commerce solution because it was one of the first companies out there to offer the service that they do.
Second, PayPal ended up being a perfect fit for users of such popular and widely used services like eBay. This fact alone propelled PayPal to the number one spot. PayPal remains number one -- in spite of all their problems -- because they are being protected by eBay and because they are going through a phenomenal growth period where new users from around the world keep signing up on a daily basis. These new signups make up for the business lost by their horrible business practices.

PayPal -- the company -- is broken. The company shows no willingness to change its criminal and fraudulent behavior. In fact, any thing that has happened in the past five years to make PayPal a better company, have resulted only because of litigation (a court compelled PayPal to make changes). That is not the kind of company you can trust with your money. The NoPayPal Network is packed with good reasons as to why you should not use PayPal. PayPal is a company that you cannot rely on. We would be making a grave error in not offering alternatives to our members. Why? Because life goes on -- you go on. You still have to sell stuff or buy stuff on eBay, you still have to make a living and be able to send and receive money easily without a lot of hassles.
You have to do all of these things -- without PayPal.

I wish you all the best with Paypal, if you're their customer.
And wish you to solve all the problems as soon as possible, if you already have them.
Good luck.

« Last Edit: May 09, 2016, 08:11 by 4seasons »

« Reply #1 on: May 06, 2016, 06:58 »
criminal and fraudulent behavior, lol. i guess thats why everyone uses paypal, even the most respectable retailers


  • There is a crack in everything
« Reply #2 on: May 06, 2016, 07:20 »
criminal and fraudulent behavior, lol. i guess thats why everyone uses paypal, even the most respectable retailers



http://www.bbc.co.uk/news/technology-33009774 (they backtracked on this one)

Most famously, a couple of years back, they froze the account of a person dealing in supplying portaloos for festivals, as his transactions were 'irregular'. Interestingly, although on camera (Watchdog I think, but it might have been another consumer programme) PP were confronted with, and acknowleged, the fact that the business was clearly seasonally dependent, they refused to lift the freeze until all their procedures had been gone through. Usually when confronted with the facts on consumer programmes, companies immediately concede and make very rapid amends.

All that said, I have to say I've had fast and helpful responses any time I've had to contact them.


« Reply #3 on: May 06, 2016, 07:35 »
"• You logged into your PayPal account from a location that was not your usual log in location"

It happened me some months ago.
I have changed computer and I have connected to the Paypal site when I was abroad.
I got a message telling that my account will be blocked unless I type a code that they will send me to the mobile phone number that I have indicated on the site.
Problem: few time before I have changed my phone number and forgotten to update the info on my Paypal profile…
So I called to the customers service to explain the situation.
I have spoken with different gentle persons and we solved the problem enough easily and fast.

But they clearly advice me to not connect to their system from another computer and from a location different from the usual one.


« Reply #4 on: May 06, 2016, 07:52 »
Sorry to hear that and I hope you can work it somehow out.

It is very well known that paypal is on the edge of fraud sometimes. They are not trustworthy! They had lawsuits in various countries and only get out by settling before the thing goes to court or by hiding behind shady legal constructions in Luxembourg.

Now you will have an army of fanboys replying that they never had a problem and therefore it must be safe. No matter how many reports of honest people with problems are out there. How many lawsuits had been filed, documentaries had been filmed and articles published. For them it is safe. Period. And it always just happens to the others. And it is always the others fault lol. Like beginning alcoholics. You are not like that, right? Addicted get just the others, but it could never happen to you :-)

The problem is that so many people who blindy use it block the way to serious and professional alternatives. We need a company that does not block your account without or with ridiculous reasons. Freezes your money, violates regional laws, charges you with ridiculous high exchange rates, excludes you because you live in the wrong country, blocks your account because you work with unwanted subjects or people, etc. etc.

Stop using Paypal. Demand alternatives from the agencies and your business partners.

« Reply #5 on: May 06, 2016, 09:03 »
Paypal is always great and everyone loves it (me included) until there's a problem.  And then it's deservedly hated.  You just have to hope for the best.


« Reply #6 on: May 06, 2016, 09:36 »
Thanks for posting this, I didn't realize it was this bad and risky and will look at changing to another service after this months pay.  How are the others? Skrill? Moneybookers? are they just as bad or risky?


« Reply #7 on: May 06, 2016, 09:51 »
Sorry to hear that and I hope you can work it somehow out.

It is very well known that paypal is on the edge of fraud sometimes. They are not trustworthy! They had lawsuits in various countries and only get out by settling before the thing goes to court or by hiding behind shady legal constructions in Luxembourg.

Now you will have an army of fanboys replying that they never had a problem and therefore it must be safe. No matter how many reports of honest people with problems are out there. How many lawsuits had been filed, documentaries had been filmed and articles published. For them it is safe. Period. And it always just happens to the others. And it is always the others fault lol. Like beginning alcoholics. You are not like that, right? Addicted get just the others, but it could never happen to you :-)

The problem is that so many people who blindy use it block the way to serious and professional alternatives. We need a company that does not block your account without or with ridiculous reasons. Freezes your money, violates regional laws, charges you with ridiculous high exchange rates, excludes you because you live in the wrong country, blocks your account because you work with unwanted subjects or people, etc. etc.

Stop using Paypal. Demand alternatives from the agencies and your business partners.

The fact is that the minority of people having problems (they exist) always comes to lament on forums… (can you tell me what is the % of people having had problems with Paypal? what is the % of people having unsolved problems with Paypal?)
And the majority of people not having problems never comes to lament on forums…

So, like always and like everywhere, the minority make a lot of more noise than the majority.

« Reply #8 on: May 06, 2016, 09:53 »
so there are a few stories where things go wrong, of course, they have about a billion transactions per day and around 184 million active accounts, suggesting paypal is a fraud and evil and illegal, what not, is just bullsh!t

« Reply #9 on: May 06, 2016, 09:55 »
SquirrelPower - skril and moneybookers are the same company, and are more expensive and less reliable than paypal, dont believe the scaremongers, paypal works great

« Reply #10 on: May 06, 2016, 13:28 »
I dont have problems with Paypal myself yet (touch wood), and let's hope that i will never do (knock wood, again). But i can tell that the number of people who have problems with them is not negligible.
I happened to hire some people for voice work (this year)for my videos and pay them with Paypal. At least 2 out of 5 have their funds on hold for 30 days - those who told me about it (one is from the US, the other from Portugal).
And, i was having Paypal as the only option of payment on my website for a while, until a couple of months ago when i realized that the number of abandoned carts at the point the clients see Paypal as the payment processor is high; and some people emailed me to ask if i offer any other payment option than Paypal. So i added Stripe as another option, and to my surprise, more than 50% clients have chosen Stripe to pay since then.
« Last Edit: May 06, 2016, 13:42 by asmai »

« Reply #11 on: May 06, 2016, 13:39 »
why were there funds held by paypal? i heard stories too, and always turns out the account holder hadnt submitted all documents, or had to explain suspect activity, like logging from another country, to get their account released. if you dont know the full story, its hard to say whos at fault.

« Reply #12 on: May 06, 2016, 13:44 »
PayPal has been great for me. I've been with them for years since they started elance way back around 1999.

I had one  small issue a couple of years ago, called them on the phone and they were courteous and helped me resolve it immediately - it was actually my mistake, but they waived a fee anyway, and could not have been more helpful.

I logged in when I was in Chicago, Illinois and then in West Lafayette, Indiana while traveling last year (I live in NY) to invoice two different web clients, and had no issues at all.

I had a dispute on elance with a client who stiffed me many years ago, after making some payments. I was disappointed in their seller protection procedures and complained, and this had no negative effect on my account.

Bank and credit card companies will occasionally freeze an account when you make a large purchase while traveling - it's fraud protection on their part - and a simple phone call will generally resolve the issue. It's not restricted to PayPal. That list doesn't sound like anything out of the ordinary.

I'm sorry you had a problem, and I hope it is resolved, but you shouldn't scare people away from using a reliable company that lets people sell to buyers around the world. In the US, if someone sends you a check in Euros or Pounds or some other foreign currency, you can't cash it, but for a small fee (less than a bank's wire transfer fee which another way to received foreign currency directly), PayPal lets you receive currency from around the world.

I'm not a fangirl but I'm just sharing some examples from nearly 20 years of experience with them.

« Reply #13 on: May 06, 2016, 13:53 »
Of course i can not tell for sure, but during that time i also received an email (mass email) from Paypal itself saying they are settling law suits about the same problem, they have to pay for holding funds for no reason. So they do admit their fault, and yet, it's still happening.
The one i hired from Portugal said Paypal holds her fund because she is new "seller", and Paypal says if i write to them to verify that i did receive the service from her, the funds will be released. So i did, and Paypal released the funds for her that time, but then they hold again the next time, i wrote again and said all transactions from me to her will be made only after i receive the service. I received an email from Paypal saying that they will release for her as one time courtesy, but no more, stating no reason. So what is that? She is not at fault, apparently, because they wouldn't do courtesy if she is.

« Reply #14 on: May 06, 2016, 14:03 »
Looks like people outside the US have more problems with Paypal. If you are selling from your website and have clients from other countries, it may be best to offer other payment options on top of Paypal, because many of your clients may not like Paypal, that's what i have discovered with my website recently.

« Reply #15 on: May 06, 2016, 14:15 »
I've had no problems with foreign clients this past year - from Ireland, the UK, and Germany, but that's just my limited experience. Most of my clients are US-based.

« Reply #16 on: May 06, 2016, 14:45 »
It's always hard because you only get one side on a forum. It's not like paypal can give their side as that would involve giving up the customer's details. Who knows how many of the people are legitimately shady or at least breach clearly stated terms. Not saying the OP has or is, but he could be the 1% of the 1% that has actually been wronged.

« Reply #17 on: May 06, 2016, 14:56 »
I've had no problems with foreign clients this past year - from Ireland, the UK, and Germany, but that's just my limited experience. Most of my clients are US-based.

I wouldn't know i had problems if not for a couple of clients who wrote to ask, i could have missed lot of sales before without knowing. Most of my customers are from the US too. Since i added Stripe, more than half of the US clients also chose Stripe, and on the payment page layout, Paypal is the first option, Stripe is the second, so those who chose Stripe should have seen Paypal.

« Reply #18 on: May 06, 2016, 14:58 »
And I remember many years ago,  a client used her dad credit card to pay for illustration service, which I didn't know obviously because we can't see how they pay....and after a her dad did not recognize the charge and called the credit card company who blocked my account, and basically I had to swallow a charge back and reimburse the money to her dad....and wait for her to pay me back.

Another time,  someone tried to do a chargeback after six months of the sale but it did not blocked my account because six months is passed the limit, however I called paypal, and the operator and I thought that maybe someone's paypal got hacked and maybe someone was trying to get chargebacks  on past sales, or maybe someone did not recognize a charge, in any case, six months was passed the time they could request chargebacks, and it did not affect me.

The last problem I had was with this account I have now.  I was adding an extra credit card and the verification and didn't go through, you know those couple of cents they charge to your card to confirm is yours... That mishap alone blocked my account because I could not verify the cents.

I went in dispair mode, because I got that email where you need to send copies of your ID to verify your account....but then, I decided to phone Paypal directly and explain that the credit card didn't compute the verification, I couldn't find it. And the operator found out what the problem was and unblocked my account imediately....

So, things happen, but I think is worse when you receive paypal from freelance from clients you get on the internet....

If you only deal with marketplaces, stock image companies and PODS, usually there is no charge backs or disputes, as far as I know...

« Last Edit: May 06, 2016, 15:01 by sweetgirll »

« Reply #19 on: May 06, 2016, 16:02 »
PayPal is an expemsive service. They catch more than 2% of every payment. They take money for nothing.
Hopefully the most sellers will make paypal more expensive than other payment options. That would be the deaf of PayPal.
Iam considering to use Bitcoins without greedy bank monopols and hidden fees.

« Reply #20 on: May 06, 2016, 16:14 »
every financial organization.. be it banks, credit union, etc.. and of course, paypal ...
will freeze your funds, if something is out of profile. it has nothing to do with you being a crook
or the organization trying to squeeze money from you.
why would they??? they live on your / our money and transaction.

when i was starting out in business, i had lots of banks doing the same thing to me,
or calling me if i suddenly try to charge a very large purchase, or suddenly came into a big contract and got a very large cheque to deposit.

it is to protect themselves??? yes! it is to protect me??? definitely too.
wouldn't you be thankful if the security agent stop the cashier to ask to speak you you first
before approving the account??? i was.

the only time i had a fraud committed on my account was when i was on vacation
and one of the stores went to use my credit card illegally. the next day, it was charged
in a very large sale in australia, and another sale in sweden.
obviously, the "nice people" in australia and sweden did not question the sales.
when you think over this, you need to remember, not every is out to get you;
not the bank, nor paypal...

all in all, the fraud transaction were overturned by my credit card company
and my credit history was not affected. my bank and the credit card both informed me
to double-check to make sure those transaction were cleared from my credit history.

just the crooks.

« Reply #21 on: May 07, 2016, 01:42 »
r2d2,  2% for nothing? how about those 10000 employees they need to pay? do people even realize that every service cost money?  and that normal banks charge fees too? hidden fees? literally all fees paypal charges are disclosed in their terms. terms everyone accepted when they opened an account. bitcoins is the most volatile currency in the world . good luck with that. let me know which agency pays in bitcoins


« Reply #22 on: May 07, 2016, 02:10 »
PayPal is an expemsive service. They catch more than 2% of every payment. They take money for nothing.
Hopefully the most sellers will make paypal more expensive than other payment options. That would be the deaf of PayPal.
Iam considering to use Bitcoins without greedy bank monopols and hidden fees.

Of course the services offered by your bank are free…
When you take money from the ATM with your credit card it is free…

All is free but Paypal……

« Reply #23 on: May 07, 2016, 02:13 »
I had my account frozen 2 weeks ago and initially it was rather confusing as to why.

I phoned Paypal and customer support was just brilliant.  They asked me to simply provide proof of ID and a bank statement to show my Paypal withdrawals.

Yes I too have been a customer for 8 years but the World has changed in that time.  I welcome any financial establishment to check and double check those customers.  I've had my bank account attacked twice (luckily without serious issues) so let's keep these thieves on their toes.

BTW I also contacted Paypal last year when I had paid for a $20K camera and it turned out to be fraudulent.  I got every penny back!

« Reply #24 on: May 07, 2016, 06:45 »
The title of this thread says "without any evident reason", but i think there is typically a reason why something has happened to one's account...something is missing, something has changed, or something looks suspicious. I can imagine how frustrating it is and what a pain in the a$$ it is when it happens, but i can also imagine how many scams get pulled on paypal globally on a daily basis.

I understand how they must have to be diligent to protect everyone's money, and when something goes wrong with the account of an honest person who is just trying to get paid, it stinks. I sympathize with those who have been through the hassle and hope i never have to deal with it with paypal.


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