MicrostockGroup

Agency Based Discussion => Envato => Topic started by: Sion on August 08, 2012, 00:49

Title: Problem of file processing in Photodune?
Post by: Sion on August 08, 2012, 00:49: Anyone has noticed that processing of uploaded is files taking forever in Photodune?

The clock just keeps on turning, turning............and turning.
Title: Re: Problem of file processing in Photodune?
Post by: jremick on August 08, 2012, 02:02: Hi Sion,

Processing of uploaded files shouldn't be taking long periods of time. Perhaps there was an issue during uploading. If you can message me your marketplace username I can look into it for you. Thanks!
Title: Re: Problem of file processing in Photodune?
Post by: sharpshot on August 08, 2012, 03:17: Mine took a long time yesterday. You can move from the page and look back a few hours later, then its done.
Title: Re: Problem of file processing in Photodune?
Post by: Wim on August 08, 2012, 03:35: Quote from: sharpshot on August 08, 2012, 03:17
Mine took a long time yesterday. You can move from the page and look back a few hours later, then its done.

Indeed and I'm used to it by now, it was never smooth in the first place but I don't mind as long as they get trough eventually.
Title: Re: Problem of file processing in Photodune?
Post by: lisafx on August 08, 2012, 10:07: I'm in the middle of uploading right now. It is taking forever.
Title: Re: Problem of file processing in Photodune?
Post by: jremick on August 08, 2012, 19:29: Hi everyone,

I'm looking into this. Thanks!
Title: Re: Problem of file processing in Photodune?
Post by: Carl on August 09, 2012, 05:57: I have accepted it as routine. It normally takes hours to process a batch as small as a dozen files. I just leave it and go about my business. I'll check on it periodically. For example, I'll upload in the morning and begin processing. Check it right before getting some lunch. Check it after lunch. Check it at the end of the day. If it's done, I'll submit 'em. If not, I'll check it again the next morning.
Title: Re: Problem of file processing in Photodune?
Post by: Sion on August 09, 2012, 06:17: Still the same problem today.
Title: Re: Problem of file processing in Photodune?
Post by: Mantis on August 10, 2012, 17:01: I just uploaded 40 plus files and after an hour it's still twirling away. Something definitely wrong.
Title: Re: Problem of file processing in Photodune?
Post by: Wim on August 11, 2012, 01:45: Give it a day laddies, they should be ready in the morning.
Title: Re: Problem of file processing in Photodune?
Post by: Sion on August 11, 2012, 20:23: Quote from: Wim on August 11, 2012, 01:45
Give it a day laddies, they should be ready in the morning.

Okay. I'll leave the stocking out for the night. ;D
Title: Re: Problem of file processing in Photodune?
Post by: Mantis on August 12, 2012, 08:25: Yea mine was fixed.
Title: Re: Problem of file processing in Photodune?
Post by: jremick on August 13, 2012, 23:35: Hi everyone,

After discussing and replicating the issue for our development team, they have identified and resolved the issue causing a delay in the processing of photos. Please let me know if you experience any other issues. Thanks everyone!
Title: Re: Problem of file processing in Photodune?
Post by: Wim on August 14, 2012, 13:29: Will do, thanks for the support jremick!
Title: Re: Problem of file processing in Photodune?
Post by: lisafx on August 14, 2012, 13:48: Quote from: jremick on August 13, 2012, 23:35
Hi everyone,

After discussing and replicating the issue for our development team, they have identified and resolved the issue causing a delay in the processing of photos. Please let me know if you experience any other issues. Thanks everyone!

Great news! Thanks a lot :D
Title: Re: Problem of file processing in Photodune?
Post by: Mantis on August 14, 2012, 17:14: mucho appreciado!!
Title: Re: Problem of file processing in Photodune?
Post by: Wim on August 15, 2012, 03:02: Nope, still the same, it's alright though, as long as the reviews are consistent (borderline though) and sales are happening I can wait a day for image processing.
Title: Re: Problem of file processing in Photodune?
Post by: jremick on August 15, 2012, 18:59: Quote from: Wim on August 15, 2012, 03:02
Nope, still the same, it's alright though, as long as the reviews are consistent (borderline though) and sales are happening I can wait a day for image processing.

Hi Wim,

You shouldn't still be experiencing the same delays as before, but I will get in touch with you shortly to gather some additional information for our developers to take a look. Thanks!