Agency Based Discussion > Pond5
POND5: Frozen reviews - Update for those interested
Morphart:
I am sure I must not be the only one in this situation. 3 weeks ago I contacted Pond5 to have an update since I had 130 videos pending for review and has been pending for a week.
They replied to me with a generic message telling that Hurricane Sandy and launch of the photo section made review time longer, which is understandable. They say they usually review in 7-10 days time.
Two weeks later (4 weeks after submitting), I contacted them again, and I received a Copy and Paste of the same generic message, word for word. I replied asking them to give me a more detailed answers.
I thought to post the information here and some might be wondering when their videos or photos will get reviewed... If you ask me not anytime soon, don't know how many they usually review per day, but their desks are full:
--- Quote ---Hi Patrick,
We've had a significant amount of uploads recently. With videos alone, there are nearly 15,000 clips awaiting approval (photo submissions are currently at 59,000) . But I can assure you our Curators are going through everything as quickly and carefully as they can. Our system is fair and sorts all uploads by order of when artists hit the submit to Curator button for approval, as if you are waiting in line. If your footages are editorial, we can quickly make the exception to approve time-sensitive material.
To take care of you, we have forwarded your email to our Curatorial team. Unfortunately, we cannot officially give you a date of when your work will be looked at. Thank you for being patient. Your clips will be approved shortly.
Cheers,
Belle
Customer Service, Pond5
--- End quote ---
I liked the last sentence (liked as in funny): Your clips will be approved shortly.
Poncke:
When customer services do that I think its a lack of respect for the people providing their jobs.
Also, there have been no replies to my tickets about their piss poor photo editing tools
Mantis:
I uploaded a few hundred there then stopped. Closing the account I opened only a few weeks ago. They don't make my dinghy rise after all.
Konstantin Sutyagin:
It is not unusual to wait a few weeks for a review. If you sell stock you have to practice some patience.
luissantos84:
curious that I have talked with them by email during 10 days back and forward (over 20 emails) answering my doubts, submitting my portfolio etc
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