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Agency Based Discussion => Pond5 => Topic started by: PixelBytes on July 29, 2014, 11:14

Title: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 29, 2014, 11:14
Usually I get maybe couple sales a week since P5 bought Pmac.  Today I check in and my balance jumped by hundreds of dollars and there are hundreds of sales today.  I'm just very lucky or this is fraud?!

Others seeing this today?

Balance keep jumping by couple hundred more $.  Some images bought 3-10 times in a row.  I am the only one seeing this?
Title: Re: hundreds of sales today on P5/Pixmac
Post by: jefftakespics2 on July 29, 2014, 11:31
I wish! Just my usual crumbs.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 29, 2014, 11:36
I wish! Just my usual crumbs.

Thank you for reply.  I hope its real sales.  Doubt it tho. 
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Ariene on July 29, 2014, 11:55
Did you ask in the source (P5)? I guess they can take a look at details... :)
Hope it's clear. Congrats!
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 29, 2014, 11:57
This is crazy.  Over $1k 1.5k now in less than one hour.  No way its real.  Now I am scared my whole collection is going to fraudsters.  Nobody from either Pmac or P5 write back to me yet. 
Title: Re: hundreds of sales today on P5/Pixmac
Post by: pixsol on July 29, 2014, 12:04
This is crazy.  Over $1k now in less than one hour.  No way its real.  Now I am scared my whole collection is going to fraudsters.  Nobody from either Pmac or P5 write back to me yet.

I picked up this number from their 'Contact Us'. This looks to be a US number. +1(646)233-2155
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 29, 2014, 12:07
This is crazy.  Over $1k now in less than one hour.  No way its real.  Now I am scared my whole collection is going to fraudsters.  Nobody from either Pmac or P5 write back to me yet.

I picked up this number from their 'Contact Us'. This looks to be a US number. +1(646)233-2155

Thank you.  I try that one too.  I hold for several minutes and then just get recording to leave message. 

This is how Istock got target for fraud - nobody minding the store.   >:(
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Maximilian on July 29, 2014, 12:07
lol sounds really crazy  ;D
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 29, 2014, 12:10
Max is right.  Is good news. 
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Nikovsk on July 29, 2014, 12:10
Sounds like multiple credit card fraud or buyer accounts have been hacked.

Definitely call them. Use Skype so it won't be expensive.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Maximilian on July 29, 2014, 12:13
lol sounds really crazy  ;D

Not so LOL or winky face if it is your portfolio stolen.
Iam sorry, i didnt thought about some stolen thing.
I believed in real sales and also checked my sales. Because you wrote about a cooperation  - thought they became a big player
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 29, 2014, 12:35
lol sounds really crazy  ;D

Not so LOL or winky face if it is your portfolio stolen.
Iam sorry, i didnt thought about some stolen thing.
I believed in real sales and also checked my sales. Because you wrote about a cooperation  - thought they became a big player

Sorry to be sensitive.  Its scary for me.  I don't understand why nobody else is target.  Maybe they do one port at a time and I get short straw?

Turns out you was right Max!  Big Smiley from ME ;D
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Goofy on July 29, 2014, 12:38
lol sounds really crazy  ;D

Not so LOL or winky face if it is your portfolio stolen.
Iam sorry, i didnt thought about some stolen thing.
I believed in real sales and also checked my sales. Because you wrote about a cooperation  - thought they became a big player

Sorry to be sensitive.  Its scary for me.  I don't understand why nobody else is target.  Maybe they do one port at a time and I get short straw?

I had this happen to me on Deposit Photos- I was excited only to find out it was someone with a stolen credit card... :-\


Title: Re: hundreds of sales today on P5/Pixmac
Post by: klsbear on July 29, 2014, 12:39
Try reaching out on Facebook and Twitter. You might get their attention via social media
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 29, 2014, 12:54
GOOD NEWS!!!!

Heard back from P5.   There was bug and P5 sales were not being recorded on Pmac for a few months.  But P5 sales were happening. 

Today they add all the old sales from past months at one time to Pmac accounts.  After this month sales from P5 will show on Pmac when made.

So sales at P5 much better than I thought and this $ is for REAL! 

So HAPPY!! 

Hope others see extra $ too!!
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Goofy on July 29, 2014, 12:57
You're rich! The beer is on you!  8)

Title: Re: hundreds of sales today on P5/Pixmac
Post by: etudiante_rapide on July 29, 2014, 13:13
ok, so where did u say the party is going 2 b ??? :P
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 29, 2014, 13:16
ok, so where did u say the party is going 2 b ??? :P

Maybe I will rent swimming pool and fill with beer for Goofy or wine for you ;D

Hoping others see big jump too.  They are done with me.  Numbers stop going up.  Who gets next batch?
Title: Re: hundreds of sales today on P5/Pixmac
Post by: etudiante_rapide on July 29, 2014, 13:33
They are done with me.  Numbers stop going up. 

greedy much??? ;D
still i am jealous much too >:(
i have made 1.5K before (locally, as a photographer) but NEVER in one minute... not even
as a stripper (at least not yet, as i have first to be a stripper) :P

consider urself the fastest earner on the planet today ...
1.5K in a minute
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Ariene on July 29, 2014, 13:36
Ok, this is the funniest thread I've read this year! Lucky with happy end :)

P5 rules!
Title: Re: hundreds of sales today on P5/Pixmac
Post by: enstoker on July 29, 2014, 14:24
AHA,
now is clear, why I have had NO sales for 2 months on P5.
Now I am just waiting that minute,  with 1500 $ + sales earnings...
BTW, congratulation for nice sales & earnigs.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: marthamarks on July 29, 2014, 14:28
GOOD NEWS!!!!

I'm so happy for you, PB. This is a great bit of news to brighten our day!
Title: Re: hundreds of sales today on P5/Pixmac
Post by: jefftakespics2 on July 29, 2014, 14:38
What a great outcome. I'll be watching my P5 account, but in my case it might just go down! Or does that only happen with iStock?
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Goofy on July 29, 2014, 14:44
Ok, this is the funniest thread I've read this year! Lucky with happy end :)

P5 rules!

Did someone say 'Happy Ending' - where!  8)

Title: Re: hundreds of sales today on P5/Pixmac
Post by: dk on July 29, 2014, 14:46
Congrats for the nice sales PB!

I'm a little confused, do we have to request payment from pixmac or they pay automatically through pond5? Hadn't checked since they were bought by pond5 and now i see i have enough for a payout. Would never have checked if it wasn't for this thread i thought everything migrated to pond5. Do you still upload to pixmac or is that taken care of by pond5?
Title: Re: hundreds of sales today on P5/Pixmac
Post by: asmai on July 29, 2014, 15:08
Congrats PixelBytes!
Hope there are others?
Cant possibly happen to me though as i dont have a Pixmac account  :(
Title: Re: hundreds of sales today on P5/Pixmac
Post by: etudiante_rapide on July 29, 2014, 15:23
Congrats PixelBytes!
Hope there are others?
Cant possibly happen to me though as i dont have a Pixmac account  :(

u can start today,  n maybe next year u can do the same thing as PB here with ur own goodnews.
i too have taken PB's news as an impetus to upload to P5. if they have enough good contributors
the draw of a larger clientele will help all of us.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: asmai on July 29, 2014, 15:38
Congrats PixelBytes!
Hope there are others?
Cant possibly happen to me though as i dont have a Pixmac account  :(

u can start today,  n maybe next year u can do the same thing as PB here with ur own goodnews.
i too have taken PB's news as an impetus to upload to P5. if they have enough good contributors
the draw of a larger clientele will help all of us.

Oh i have been with Pond5 for a long time, and they get the most of my stuffs. I am very happy with them. I just never been with Pixmac and so could not have been affected by that "bug" .
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 29, 2014, 15:42
Congrats for the nice sales PB!

I'm a little confused, do we have to request payment from pixmac or they pay automatically through pond5? Hadn't checked since they were bought by pond5 and now i see i have enough for a payout. Would never have checked if it wasn't for this thread i thought everything migrated to pond5. Do you still upload to pixmac or is that taken care of by pond5?

I think you can UL to either site.  I still use the old  pmac site because its easy for me.  I request $ thru pMac site too, but only earn 2 payout so far this year.  Today I look for payout options and you can set to auto payout at $25.  Wish more small sites let you collect at $25-30.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Click Images on July 29, 2014, 17:23
Same thing here!  A huge number of sales reported today!
Title: Re: hundreds of sales today on P5/Pixmac
Post by: dbvirago on July 29, 2014, 17:30
Not a huge number, but more than I've seen there before. Just requested payout. Will see how this goes.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Microstock Man on July 29, 2014, 18:52
yep, a number of sales through today for me too (nothing like the OP though, wow!!).

Just wanted to say thanks to Pond5/Pixmac team for being honest about this and reporting the sales once the bug was resolved. Bugs will happen - thats life. But you will continue to get our support with good good contributor relations from actions like this.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 29, 2014, 21:52
Very happy that others getting extra sales today too!

Big +1 for microstockman.  Your right, this is good company.  They find the bug and fix problem. Many sites the sellers must expose problems and fight to get pay.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: BaldricksTrousers on July 29, 2014, 23:12
yep, a number of sales through today for me too (nothing like the OP though, wow!!).

Just wanted to say thanks to Pond5/Pixmac team for being honest about this and reporting the sales once the bug was resolved. Bugs will happen - thats life. But you will continue to get our support with good good contributor relations from actions like this.

Their action on discovering the problem has been good but it is also scary that there can be thousands (perhaps hundreds of thousands) of dollars of unreported sales and nobody even notices. It shows how completely in the hands of the agencies we are.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Ariene on July 30, 2014, 01:08
Hm, I guess it's gonna be a huge global celebrating soon? ;)  Congrats all of you.
Is it all about selling images or video?

@Goofy, right, not happy end but happy start! :)
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 30, 2014, 11:21
Hm, I guess it's gonna be a huge global celebrating soon? ;)  Congrats all of you.
Is it all about selling images or video?

@Goofy, right, not happy end but happy start! :)
I think it only affects pixmac sellers so probably just photo and maybe illustration.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Elenathewise on July 30, 2014, 11:51
Got this yesterday too - "Pixmac sold 783 images for last 24 hours and generated $$$$ Credits to you" - thought it was a bug. Nice to know it's real sales, but yes it's a bit worrisome to know they weren't recorded properly before.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Jonathan on July 30, 2014, 16:34
Hello artists,

Recently, some of you may have noticed some odd fluctuations in your sales reports. We discovered an issue in our system that was causing your Pond5 sales (via your Pixmac partner account) to not be reported. Once our team was made aware of the situation, they worked to fix the problem, correcting any errors. Unfortunately, during the repair process, another bug was triggered that incorrectly multiplied some users' sales. As of 7/30/14, 5:12pm EST, all the errors and bugs have been corrected. Sales reporting will occur properly now, and your current account balance is now also accurate. Any sales you see reported on your account at this time are accurate, and are legitimately your sales.

We would like to take a moment to apologize for the trouble and confusion caused by this. We take these issues very seriously, and we will be reviewing this case in its entirety, so that we can make whatever changes are necessary to ensure that nothing like this happens again.

We understand how something like this could cause lots of confusion and worry, so we want to be very open and honest about what happened, including any progress we make. We will follow this thread and reply with any new information we receive. If you have questions, we'll do our best to answer them, but please know you are welcome to write into us at support@pond5.com for the quickest response. Or please feel free to call Pond5 at +1(646)233-2155, between the hours of 10am and 8pm EST.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: marthamarks on July 30, 2014, 16:38
Unfortunately, during the repair process, another bug was triggered that incorrectly multiplied some users' sales.

Oops!
Title: Re: hundreds of sales today on P5/Pixmac
Post by: oboy on July 30, 2014, 18:16
It was to good to be true  :'( I liked my balance better before the last bug-fix.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 30, 2014, 20:09
Thanks for info but very disappointing.  Yesterday I had a windfall, now only a light breeze.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Goofy on July 30, 2014, 21:31
Thanks for info but very disappointing.  Yesterday I had a windfall, now only a light breeze.

You don't have to buy the beer for us anymore  :-\

Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 30, 2014, 22:49
Thanks for info but very disappointing.  Yesterday I had a windfall, now only a light breeze.

You don't have to buy the beer for us anymore  :-\

Thanks.  But may drown my sorrow in some beers anyway...
Title: Re: hundreds of sales today on P5/Pixmac
Post by: Ariene on July 31, 2014, 01:01
Wow, Jonathan, I must say I'm impressed with your (P5) professionalism, really! Technical issues happen but not every agency can behave like you did.
Very impressed!

Good luck in future and I hope, you'll be at high (est) possition in the right poll results column of this forum soon :)
Title: Re: hundreds of sales today on P5/Pixmac
Post by: leaf on July 31, 2014, 05:24
Hello artists,

Recently, some of you may have noticed some odd fluctuations in your sales reports. We discovered an issue in our system that was causing your Pond5 sales (via your Pixmac partner account) to not be reported. Once our team was made aware of the situation, they worked to fix the problem, correcting any errors. Unfortunately, during the repair process, another bug was triggered that incorrectly multiplied some users' sales. As of 7/30/14, 5:12pm EST, all the errors and bugs have been corrected. Sales reporting will occur properly now, and your current account balance is now also accurate. Any sales you see reported on your account at this time are accurate, and are legitimately your sales.

We would like to take a moment to apologize for the trouble and confusion caused by this. We take these issues very seriously, and we will be reviewing this case in its entirety, so that we can make whatever changes are necessary to ensure that nothing like this happens again.

We understand how something like this could cause lots of confusion and worry, so we want to be very open and honest about what happened, including any progress we make. We will follow this thread and reply with any new information we receive. If you have questions, we'll do our best to answer them, but please know you are welcome to write into us at support@pond5.com for the quickest response. Or please feel free to call Pond5 at +1(646)233-2155, between the hours of 10am and 8pm EST.

Thanks for the update
Title: Re: hundreds of sales today on P5/Pixmac
Post by: etudiante_rapide on July 31, 2014, 13:10
Thanks for info but very disappointing.  Yesterday I had a windfall, now only a light breeze.

You don't have to buy the beer for us anymore  :-\

Thanks.  But may drown my sorrow in some beers anyway...

you just reminded me of Ancient Chinese Saying, " wait till end of thunder shower to see if rain not cause erosion n flood before first to celebrate with dance and fervour. windfall can be shortfall if dancing too soon".

P5  >:(  what improvement you should make ???
Title: Re: hundreds of sales today on P5/Pixmac
Post by: jefftakespics2 on July 31, 2014, 13:16
Nice to see it didn't take them months to notice the problem and then enforce a monthly payback program like another agency (I just made my last payback payment). Pond5 is not a seller for me, but they sure seem fair and great to deal with.
Title: Re: hundreds of sales today on P5/Pixmac
Post by: PixelBytes on July 31, 2014, 18:23
Agree very good it was caught.  But if you write and say you investigated and sales are legit, you should have really investigated.  Seemed too good to be true and I didn't trust numbers until you tell me to, then get all excited for nothing.