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Author Topic: Selected thumbnails reset to default - maybe reason for slow sales on Pond5  (Read 4974 times)

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« on: February 09, 2018, 09:57 »
Just want to notice artist who have uploaded videoclips to Pond5 that selected thumbnails has been reset to default which can be very bad for clips with lot of movement
At least clips uploaded from spring 2017 has changed to default thumbnail. Just a thought that this can be the reason for slow sales on new clips. Most of my sales have been old clips recently. Not sure how long this has been the case with wrong thumbnails!
I have many clips where default thumbnails not showing the value of the clip to a customer, which could lead to a lost sale I think!
I have sendt a notice to support at Pond5, but haven't got any answer back yet. Hopefully if other artist experience this problem and send a note to support, they will look into this faster, as I am afraid we could loose many sales with the current status!

« Reply #1 on: February 09, 2018, 12:52 »
Noticed the exact same problem myself today!

All clips from February 14th 2017 to today have had the thumbnails reset.
If you go into the edit page, it still has the blue rectangle over the correct thumb, but the image it uses for the display thumbnail has been reset.

I've emailed support and they are looking into it.


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