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Agency Based Discussion => Pond5 => Topic started by: Sean Locke Photography on May 15, 2020, 16:14

Title: Missing money in PayPal from Pond5
Post by: Sean Locke Photography on May 15, 2020, 16:14

Just checking to see if anyone else had this happen.  I had a payment from Pond5 today.  However the amount I can withdraw is exactly $45 less than the amount sent.

Title: Re: Missing money in PayPal from Pond5
Post by: wds on May 16, 2020, 11:40

Quote from: Sean Locke Photography on May 15, 2020, 16:14

Just checking to see if anyone else had this happen.  I had a payment from Pond5 today.  However the amount I can withdraw is exactly $45 less than the amount sent.

Note me, had payout from POND5 everything seems normal.

Title: Re: Missing money in PayPal from Pond5
Post by: BigBubba on May 16, 2020, 13:12

Normal here as well.


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Title: Re: Missing money in PayPal from Pond5
Post by: SpaceStockFootage on May 16, 2020, 20:18

Quote from: Sean Locke Photography on May 15, 2020, 16:14

...the amount I can withdraw is exactly $45 less than the amount sent.

The more important factor would be how much is your available balance in your Paypal account... is that $45 more than you can withdraw or the same? Either way, you want to be looking at your account activity.... charges, fees, reversals, refunds etc... whether the Pond5 payment was sent in two parts and one is still pending etc. I'm guessing you'll find some clues there and it's not just a case of having $0, Pond5 sending you $100 (for example) and you can then only withdraw $55 of it.