Agency Based Discussion > Pond5

My 10 years old Pond5 account have automatically got deleted

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gemmy12:
But their support team said it was deleted due to some error and when they try to recover it, it comes with error so unfortunately you have to create a new account with the same email. Soas I understand my account was not purposely deleted but it was due to some error...

SpaceStockFootage:

--- Quote from: gemmy12 on July 10, 2021, 00:34 ---
--- Quote from: SpaceStockFootage on July 10, 2021, 00:30 ---Liable for what, just out of interest? If they had unpaid funds then fair enough, those should be paid out, but all agencies have the right to delete accounts at any time, and for any reason, so whether it was a mistake or not... they have no obligation to provide him with an active account.

--- End quote ---
Does it mean they can delete anyone's account at any time.. even of those with thousands of files and years of work including Big names ? OK I had very small numbers of files but still.. are such mistakes possible ?

--- End quote ---

Yep

changingsky:

--- Quote from: gemmy12 on July 10, 2021, 01:05 ---But their support team said it was deleted due to some error and when they try to recover it, it comes with error so unfortunately you have to create a new account with the same email. Soas I understand my account was not purposely deleted but it was due to some error...

--- End quote ---
Yes you told this. You cooperate with their support team and hope it will be solved.. Only if they decide to abandon and not pay for the files sold then you can decide on another way. Try to follow instructions of their support first. It is not a beauty solution what they proposed, but try.

Artist:

--- Quote from: SpaceStockFootage on July 10, 2021, 00:30 ---Liable for what, just out of interest? If they had unpaid funds then fair enough, those should be paid out, but all agencies have the right to delete accounts at any time, and for any reason, so whether it was a mistake or not... they have no obligation to provide him with an active account.

--- End quote ---

Liable to pay the unpaid earning, liable for stopping further earning potential.
Deleting account at any time for any reason is not justified. We should not support such doings.

SpaceStockFootage:
I don't support such things, but they're entitled to what they're entitled to do, whether we support it or not. And yes, I agreed they should be liable for unpaid funds, but there's nothing you can do about them closing it. Do they owe you any money... have you received any earnings emails with funds that haven't yet been paid out?

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