Agency Based Discussion > Pond5

My 10 years old Pond5 account have automatically got deleted

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gemmy12:
Yes. I had a contributor account which I opened about 10 years back and have been uploading videos and photos there bit in last 1 year I was not uploading very actively. Still I used to log in to see if I got any sale. I could not log in there for last 1 or 2 months and then when I tried to log in it said wrong password. I tried some times and then chose "Forgot password" option to reset the password. But got no email.
When I contacted their support I got reply that I don't have any account associated with my email. I checked in Adobe and there are my videos associated with my ID/Pond5. I sent those links to support but I got their reply saying due to some error my account has been deleted automatically and it can not be reinstated. :-[
Anyone had similar experience in pond 5 ? If so please share what did you do then ?

Artist:

--- Quote from: gemmy12 on July 09, 2021, 19:33 ---Yes. I had a contributor account which I opened about 10 years back and have been uploading videos and photos there bit in last 1 year I was not uploading very actively. Still I used to log in to see if I got any sale. I could not log in there for last 1 or 2 months and then when I tried to log in it said wrong password. I tried some times and then chose "Forgot password" option to reset the password. But got no email.
When I contacted their support I got reply that I don't have any account associated with my email. I checked in Adobe and there are my videos associated with my ID/Pond5. I sent those links to support but I got their reply saying due to some error my account has been deleted automatically and it can not be reinstated. :-[
Anyone had similar experience in pond 5 ? If so please share what did you do then ?

--- End quote ---

That's scary, if the account is deleted by some error then the company is liable for it.
They should compensate you or take steps in restoring the account.

SpaceStockFootage:
Liable for what, just out of interest? If they had unpaid funds then fair enough, those should be paid out, but all agencies have the right to delete accounts at any time, and for any reason, so whether it was a mistake or not... they have no obligation to provide him with an active account.

gemmy12:

--- Quote from: SpaceStockFootage on July 10, 2021, 00:30 ---Liable for what, just out of interest? If they had unpaid funds then fair enough, those should be paid out, but all agencies have the right to delete accounts at any time, and for any reason, so whether it was a mistake or not... they have no obligation to provide him with an active account.

--- End quote ---
Does it mean they can delete anyone's account at any time.. even of those with thousands of files and years of work including Big names ? OK I had very small numbers of files but still.. are such mistakes possible ?

changingsky:
Yes agencies can delete an account. They have explained why it is happen in your case.
But: they should take an action if you prove that they continue to have your files on sale after that. Probably one by one. They have to do a choice. This depends from the country where you are and the laws. Or they restore an account or they are liable for IP. I saw a thread with contacts of specialized organizations. You need to evaluate probably with one of them. Good luck.

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