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Author Topic: Missing Files?  (Read 941 times)

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SpaceStockFootage

  • Space, Sci-Fi and Astronomy Related Stock Footage

« on: July 21, 2019, 08:12 »
0
Howdy! Can somebody do me a favour? Log in to your Pond5 account, go to the 'uploads' tab and check the number of files in the list is correct.

Mine is showing 119 when I should have 405 files. I'm hoping this isn't a massive issue, because I'm still seeing them in my public profile, and I had sales of items yesterday that aren't showing in the list... so It's not like they've actually disappeared or been deleted... but it does mean I can't edit the ones that aren't showing in my list. Will give it 24 hours and contact support, could be a glitch, but just wanted to see if I'm the only one.

Thanks!


wds

« Reply #1 on: July 21, 2019, 08:18 »
0
My list is where I expect it. Are you sure you don't inadvertently have some kind of filter set?

« Reply #2 on: July 21, 2019, 08:21 »
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Check the filters at the top, especially "IN COLLECTION"

You probably have a filter set.

« Reply #3 on: July 21, 2019, 08:23 »
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Check if you haven't got sth in the search box or the status/collection/type dropdown. For me everything seems allright.
One thing that doesn't work for me on P5 is the statistics tab: when selecting "this month" from the dropdown I see 01-08.01.2019 perioid...

SpaceStockFootage

  • Space, Sci-Fi and Astronomy Related Stock Footage

« Reply #4 on: July 21, 2019, 08:51 »
0
Right... ignore me. False alarm! Sorry  :-[


 

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