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Author Topic: Official question for POND5  (Read 10069 times)

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« on: April 04, 2013, 02:19 »
0
POND5,

You know that Your review times are unreasonable long.
Compared to some TOP and MIDDLE Tiers unlogically long.

Your support is ok and fast but review times are a big problem.

Beside merging with other agencies are You doing on this problem too ?

Thank You in advance for Your reply.


« Reply #1 on: April 04, 2013, 03:11 »
+1
Yes, I agree.  A month and still nothing is excessive.

« Reply #2 on: April 04, 2013, 03:36 »
0
What about Pixmac? Now that they are one and the same, is it worth uploading there for faster reviews?

« Reply #3 on: April 04, 2013, 04:08 »
+16
I don't care about review times.  I'd rather they saved the money.  Other sites have faster review times but pay us a lot lower commission percentage.  I upload and forget about it.  It's much more frustrating when sites just reject everything to shorten the queue.  Pond5 seem to accept almost everything eventually.

Carl

  • Carl Stewart, CS Productions
« Reply #4 on: April 04, 2013, 04:41 »
+4
I'm with Sharpshot.  If a higher commission and lower rejection rate means longer review times, so be it.

« Reply #5 on: April 04, 2013, 07:37 »
0
This is an official question? 

« Reply #6 on: April 04, 2013, 07:47 »
+9
Why is the workflow and user interface on the site so poor and complex?

If you want my work, you're going to need to work for it.

EmberMike

« Reply #7 on: April 04, 2013, 14:33 »
0
I just signed up to Pond5 and can't figure anything out. Links to articles that explain their file requirements, vector uploading process, etc., are all dead links.

Anyone know how to upload vectors there? File types, versions, with or without JPG, etc...

Edit: Nevermind, found out in another thread that they aren't taking direct vector uploads yet.
« Last Edit: April 04, 2013, 14:54 by EmberMike »

« Reply #8 on: April 05, 2013, 09:51 »
+2
Why is the workflow and user interface on the site so poor and complex?

Is it? Yeah, the user interface is. But I found what I was looking for in the help section, figured out how to upload files through FTP, set a price and send it to the curator. The only thing I still need to figure out is the model release handling. And then we'll see if I made everything right.

But once figured out, submitting images is much quicker than with most other major agencies. FTP, set a price, send to curator, done. At least that's how it looks to me. Maybe I missed something that would make it more complicated?!?

« Reply #9 on: April 05, 2013, 10:23 »
+2
I tried following links to help files and they were all dead.  Multiple button clicks to do this and that.  Video terminology mixed in everywhere.  UI box didn't tell me what to do when uploads done uploading.  Just very clunky.  And my experimental image from Monday is still pending.

« Reply #10 on: April 05, 2013, 10:40 »
0
I find it quite easy to fill in just the bits that are essential for an image and ignore the rest.  Reviews take a long time at the moment but that's probably because they've been swamped after opening up to stills.

Had a few sales and the 50% commission with my choice of prices is very nice.  If they get anywhere near as good at selling stills as they are at selling footage, they'll be one of the best sites to use.

« Reply #11 on: April 05, 2013, 14:44 »
+2
POND5,

You know that Your review times are unreasonable long.
Compared to some TOP and MIDDLE Tiers unlogically long.

Your support is ok and fast but review times are a big problem.

Beside merging with other agencies are You doing on this problem too ?

Thank You in advance for Your reply.


Renember when 123rf cut down review times they also cut our commissions

« Reply #12 on: April 05, 2013, 15:23 »
+2
I tried following links to help files and they were all dead.  Multiple button clicks to do this and that.  Video terminology mixed in everywhere.  UI box didn't tell me what to do when uploads done uploading.  Just very clunky. And my experimental image from Monday is still pending.

Ha, ha this is good.
Tell me, which Monday: Januar Monday or Februar Monday
 ;)

« Reply #13 on: April 06, 2013, 04:38 »
0
I tried following links to help files and they were all dead.  Multiple button clicks to do this and that.  Video terminology mixed in everywhere.  UI box didn't tell me what to do when uploads done uploading.

I agree with all of those. However, I was able to figure out things, and when I did it was really the easiest way to submit a large number of images at once. I like that I can easily change description or keywords directly from the upload page, I also like that I can make the upload page show a large number (up to 800) images at once. And the batch tools (select the images on the right, then go to the bottom) to change prices and send the image to the "curator" are very helpful.

All not intuitive or easy to understand but in my opinion one of the best mass upload systems when you figured out how to use it.

Will be waiting for the review now which I am prepared will take quite a while compared to other agencies from what I've read from others...

« Reply #14 on: April 06, 2013, 07:48 »
0
pond5 had batch process, it is a quicker job than istock, fotolia, dreamstime, depositphotos, bigstock, veer, stockfresh..

 

« Reply #15 on: April 06, 2013, 11:04 »
0
Guys, guys, my question was for POND5 about unreasonable long review times.
Now You talk about user interface, batch process, ...
Some other threads are already active with this subjects.

But, as I see, nobody from POND5 want to reply.

 :(

« Reply #16 on: April 10, 2013, 09:48 »
0
I tried following links to help files and they were all dead.  Multiple button clicks to do this and that.  Video terminology mixed in everywhere.  UI box didn't tell me what to do when uploads done uploading.  Just very clunky.  And my experimental image from Monday is still pending.

10 days later, single image still sitting there, pending.

« Reply #17 on: April 10, 2013, 09:53 »
0
I had files sitting there for 2 weeks then 2 days ago uploaded new images and suddenly everything was accepted in 24 hours.

Maybe upload something new, just to see how it goes. They have speed up their inspection process, maybe they are working backwards (newest first). The good thing is they always clear everything in your queue once they look at your files.

I find their upload page visually confusing as well, but I am slowly getting used to it and it is usable, especially if you have all your iptc data added. But I do wonder who on earth designed this interface. It cant be a Mac user...

So far they take everything I throw at them, so with your kind of quality, there wont be a problem.

« Reply #18 on: April 10, 2013, 09:55 »
0
I tried following links to help files and they were all dead.  Multiple button clicks to do this and that.  Video terminology mixed in everywhere.  UI box didn't tell me what to do when uploads done uploading.  Just very clunky.  And my experimental image from Monday is still pending.

10 days later, single image still sitting there, pending.
I put about a 1000 images up there and they were pending for 6 weeks. They've taken everything that I threw at them though so it wasn't a waste of time. Uploading isn't too bad once you work out the best way to do it.

« Reply #19 on: April 10, 2013, 10:46 »
0
Wow.  I'll work on this later today.  With all my models and various combinations, I'm not looking forward to it.

« Reply #20 on: April 10, 2013, 11:08 »
+1
Wow.  I'll work on this later today.  With all my models and various combinations, I'm not looking forward to it.
I found it best to put them up in blocks of the same model/models and then batch attatch the releases, batch set the price,  send them to curator and then upload another set.  It's way too much scrolling and complicated otherwise .

CD123

« Reply #21 on: April 11, 2013, 00:22 »
+1
Review time works for me on a parallel with sales volume. Theless the volume the less I care about review time, as the less influence it has on my total income. It also makes economical sense, as the smaller the site (slower sales) the less reviewers they can afford. 

I am quite happy where Pond5 find themselves at present and have great hopes for their future, as they pay a proper commission.

« Reply #22 on: April 11, 2013, 11:23 »
0
I tried following links to help files and they were all dead.  Multiple button clicks to do this and that.  Video terminology mixed in everywhere.  UI box didn't tell me what to do when uploads done uploading.  Just very clunky.  And my experimental image from Monday is still pending.

10 days later, single image still sitting there, pending.
I put about a 1000 images up there and they were pending for 6 weeks. They've taken everything that I threw at them though so it wasn't a waste of time. Uploading isn't too bad once you work out the best way to do it.

I have had 190 accepted after a month. After 2 days they are not on-line yet. How long does that take?

« Reply #23 on: April 11, 2013, 11:35 »
0
I checked every day to see if they had been approved and as soon as I saw that they were approved they were also in the search, so a day at the most.


« Reply #25 on: April 11, 2013, 15:26 »
0
Tom, I've got thousands of images, with varying numbers and combinations of models and releases, and it took me five minutes to figure out how to do one image to submit.  I hesitate to get started on this project.

SNP

  • Canadian Photographer
« Reply #26 on: April 11, 2013, 15:28 »
0
^ ditto. impossible not to compare with the other agencies whose upload systems allow for quick, batch editing. I like Pond5's royalties and site, but I'm not spending hours uploading. I have a portfolio of close to 10K images.

Poncke

« Reply #27 on: April 11, 2013, 16:34 »
-3
Hi all.  Improving the upload process and speeding up review times are two top priorities for us.  We've made some good progress on both fronts in the past few weeks and expect to make a lot more in the near future.   

Note that we do have the ability to batch tag content using our templates for video and audio (photo templates are coming very soon), as well as automatically with a CSV spreadsheet. 

If you run into any problems or have suggestions for improvements, please shoot us a note at contact@pond5.com.

What really pisses me off is that you told me that 6 months ago as well. I dont like it when they take customers for idiots and feed them Bullcrap. Sorry, but its just not on.

Quote
Sent: 25 October 2012 22:11
To: info
Subject: Re: [Pond5][Contact] Cant batch edit photos with template

Dear Ronald,

Thank you very much for sending the description of error that occurs for you on the site. At the moment the templates do not work for imagery and we are working on correcting this issue. I am forwarding your e-mail to our IT to make sure this gets addressed. We appreciate your patience while we are working on improving of pond5.com.

All the best,
Byba
Pond5 Crew

« Reply #28 on: April 15, 2013, 18:06 »
+3
Sean & everybody with large portfolios (>5000 images), please email us at submissions@pond5.com [nofollow] and we can assist you with getting your images uploaded and tagged. 

Photo templates have now been implemented! :)

« Reply #29 on: April 16, 2013, 00:29 »
0
Tom, thnx.
Have a nice day.

Poncke

« Reply #30 on: April 16, 2013, 11:31 »
-1
Sean & everybody with large portfolios (>5000 images), please email us at submissions@pond5.com and we can assist you with getting your images uploaded and tagged. 

Photo templates have now been implemented! :)

YEEEEEEEEEEEEEEESSSSSSSSSSSSSSSSSS JAAAAAAAAAAAAAAAAAA JAJAJAJAJAJAJA

FINALLY !!!!!!!!!!!!!!!!! WHOOP, HERE I COME....

Dont mean to come across as too excited.

Poncke

« Reply #31 on: April 16, 2013, 12:20 »
0
My excitement was premature. The image template is not working. Its not saving the data I enter. It only remembers the pricing but then ticks all kinds of boxes I dont tick. Also when doing a batch edit, it wont find the template. And data entered on the template disappears upon saving.

So, its not working.

« Reply #32 on: April 16, 2013, 12:42 »
+3
I don't see any need for templates when I can just use the bulk pull-down at the bottom of the page.

Poncke

« Reply #33 on: April 16, 2013, 12:49 »
0
You need to set the copyright on the photos, and it loads mine with my full name, but it needs to be name I shoot under, which is different, so I do need a template and a fix

« Reply #34 on: April 16, 2013, 13:00 »
0
You need to set the copyright on the photos, and it loads mine with my full name, but it needs to be name I shoot under, which is different, so I do need a template and a fix

You can put it in metadata before upload

dbvirago

« Reply #35 on: April 16, 2013, 13:04 »
0
Only thing I ever have to do on Pond is use the pull-down to set the price and use it again to send to curator. About 4-5 clicks and 2 characters to type no matter how large the batch. One of the easiest sites to submit to.

« Reply #36 on: April 16, 2013, 13:12 »
0
Only thing I ever have to do on Pond is use the pull-down to set the price and use it again to send to curator. About 4-5 clicks and 2 characters to type no matter how large the batch. One of the easiest sites to submit to.
MRs are a bit more fiddly than some sites but I agree not a difficult site to upload to once you work out how to do it.

Poncke

« Reply #37 on: April 16, 2013, 13:13 »
0
Thats all fanatastic, but if something is broken, it needs a fix. I will consider your workarounds tho.

« Reply #38 on: April 16, 2013, 13:18 »
+3
I have hard time understanding why people are unhappy with Pond5. To me it's easier to upload than many other site (FT, DT, SS), as it reads everything in your IPTC data, FTP, batch set price, send to curator, done!. As to review time it's not fast, but it's not the slowest of all agencies either, and as sales are usually not instant there, i wouldn't care too much. The thing is they dont have enough employees, and that's why they can afford to pay contributors 50%. I would rather they stay that way. The biggest thing about Pond5 is that they are being a fair agency, the only one that i can see right now. And i am worried that if we complain too much, we could drive them the way  other agencies have gone.

Poncke

« Reply #39 on: April 22, 2013, 12:20 »
0
My excitement was premature. The image template is not working. Its not saving the data I enter. It only remembers the pricing but then ticks all kinds of boxes I dont tick. Also when doing a batch edit, it wont find the template. And data entered on the template disappears upon saving.

So, its not working.

Still not fixed. Very poor.

« Reply #40 on: April 22, 2013, 21:03 »
0
Is there some link somewhere to view your portfolio?  I can't for the life of me find one. 

eta:  Never mind.  Had to go to an image to find it.  What a terrible, cluttered interface.
« Last Edit: April 22, 2013, 21:05 by sjlocke »

« Reply #41 on: April 22, 2013, 21:19 »
0
Is there some link somewhere to view your portfolio?  I can't for the life of me find one. 

eta:  Never mind.  Had to go to an image to find it.  What a terrible, cluttered interface.

If you click on your username in the top right corner (right after the "Hi") on any page on the site, it will take you right to your portfolio page.

« Reply #42 on: May 01, 2013, 01:37 »
0
Anyone here from russian getting paid by Pond5? I signed up, but am not use because payment not work for me in Russia. very frustrate because I know it's good company.

« Reply #43 on: May 01, 2013, 03:56 »
0
Quote
Is there some link somewhere to view your portfolio?  I can't for the life of me find one.

eta:  Never mind.  Had to go to an image to find it.  What a terrible, cluttered interface.
I don't agree at all, Pond 5 is a very easy site to use, I've never encountered a single problem in 5 years.

Carl

  • Carl Stewart, CS Productions
« Reply #44 on: May 01, 2013, 06:56 »
0
Add me to the list of very satisfied P5 contributors.  Been with 'em for years.  Started out with video, added photos as soon as they started accepting 'em.  I find the site very easy to navigate, especially compared to other sites like FT, DT, and even SS.  Select from the list, choose the action from the pull-down, and boom.  Done.  I do look forward to using the image template function to make the process even more streamlined, and yes, I could wish for faster review times and more sales, but overall I'm a happy camper.   8)

« Reply #45 on: May 01, 2013, 07:00 »
0
Quote
Is there some link somewhere to view your portfolio?  I can't for the life of me find one.

eta:  Never mind.  Had to go to an image to find it.  What a terrible, cluttered interface.
I don't agree at all, Pond 5 is a very easy site to use, I've never encountered a single problem in 5 years.

I was also referring to the buyer side of things.  The search results show tiny thumbs, all sorts of GUI stuff cluttered about.  The whole place seems like everything was added on and on to.

Poncke v2

« Reply #46 on: May 01, 2013, 07:12 »
0
I have to agree with Sean here, I find the GUI very cluttered. Also, that photo template is still not fixed. How long can such a fix take? I mean, come one, can someone from P5 take a note of this?

« Reply #47 on: May 12, 2013, 19:45 »
0
My "illustrations" at P5 are classified as "vector illustrations".  Is this how it works there?

https://www.pond5.com/illustrations/1/artist%3Asjlocke.html#1

Microstock Man

  • microstockman.com

« Reply #48 on: May 12, 2013, 21:32 »
0
My "illustrations" at P5 are classified as "vector illustrations".  Is this how it works there?

https://www.pond5.com/illustrations/1/artist%3Asjlocke.html#1

Seems to be. All my graphics/illustrations, even though they aren't in vector format, are classified that way. Even some photos (background texture type things) are!

Not sure how they are going to sort that out when they finally start accepting EPS vectors

« Reply #49 on: May 13, 2013, 10:06 »
0
When is P5 start accepting vector eps file???
They offer vector illustration, but most of the time the search end up with photos instead which is very bad for vector contributors. If that the case, maybe vector contributor can list their files in the photo category since everyone is messing with the search.

« Reply #50 on: July 08, 2013, 02:42 »
+1
Sorry for resurrecting this thread, but there's something I find a bit irksome about the Pond5 upload process and it certainly doesn't warrant a new thread...

Pond5, why do you hate capital letters so much? I am not kidding, I don't get it. Why strip them during upload?


 

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