Could the site update be the reason?
http://www.pond5.com/community?thread=43147176&lp=1adminjonasdev 27 Apr 2015 09:14
Hi, just a heads up that we updated the site today. Here's a list of some of the changes that might be relevant to you:
- Deprecated a (very) old version of the uploads page
- Added another thumbnail on Edit Item page (to be able to see the thumbnail as you edit the keywords)
- Added new version of Adobe Premiere plugin to
www.pond5.com/adobe - FTP downloads and FTP settings added to Preferences page
- It is now possible to search for an item-id and get directly to the item page
- Improved price help with downconversion (4k to HD)
- Improved language switching
- Decreased number of objects loaded during site generation (should improve render time slightly)
- ...and a lot of Search Engine Optimization fixes to improve search engine ranking