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Agency Based Discussion => Pond5 => Topic started by: videomaker on May 10, 2024, 05:11

Title: Pond5 down 403 error
Post by: videomaker on May 10, 2024, 05:11
What is happening to Pond5, been unable to access for many hours
403 error message to the site
Title: Re: Pond5 down 403 error
Post by: cobalt on May 10, 2024, 05:28
i keep getting these time outs for over a week now. Sometimes everything works just fine, then I cannot get on the site.
Title: Re: Pond5 down 403 error
Post by: videomaker on May 10, 2024, 06:03
Quote from: cobalt on May 10, 2024, 05:28
i keep getting these time outs for over a week now. Sometimes everything works just fine, then I cannot get on the site.
Strange way of doing business  ::) Could be the reason for lack of sales...
Title: Re: Pond5 down 403 error
Post by: blvdone on May 10, 2024, 07:42
Seems like it's blocking VPN access.  Access without VPN from USA is no problem.
Title: Re: Pond5 down 403 error
Post by: cobalt on May 10, 2024, 08:32
.
Title: Re: Pond5 down 403 error
Post by: videomaker on May 10, 2024, 08:55
Quote from: blvdone on May 10, 2024, 07:42
Seems like it's blocking VPN access.  Access without VPN from USA is no problem.
I am not using any VPN access, using a regular ISP connection. Based in Norway, Europe.
Everything worked without issues until this morning local time. I was uploading footage when it suddenly stopped. So I have not done any change to this at my place!
Have asked Pond5 support but not any answer yet
Title: Re: Pond5 down 403 error
Post by: videomaker on May 10, 2024, 09:12
Got replay from support:

"Please accept our apologies for any confusion or frustration this has caused. We are aware of the issue mentioned, and our technology teams are working quickly to have these features restored.
 
Please note this issue only affects Safari - Google Chrome works fine!
 
Although we do not have an estimated resolution date, rest assured we should have this corrected soon. If you need any further assistance please let us know, we're happy to help."

So I have to switch browser it look like  ::)
Title: Re: Pond5 down 403 error
Post by: blvdone on May 14, 2024, 07:48
It's down again.  This will affect sales.  I had a slow sales day on Friday's sales report which was reported on Sunday when they had the site down on Safari.
Title: Re: Pond5 down 403 error
Post by: Big Money on May 14, 2024, 08:17
Quote from: blvdone on May 14, 2024, 07:48
It's down again.  This will affect sales.  I had a slow sales day on Friday's sales report when they had the site down on Safari.

I am thinking they will compensate us for the down time. Say at least 50% of our regular earnings. Any good company would do that for us.  :-\
Title: Re: Pond5 down 403 error
Post by: blvdone on May 14, 2024, 09:33
Quote from: Big Money on May 14, 2024, 08:17
Quote from: blvdone on May 14, 2024, 07:48
It's down again.  This will affect sales.  I had a slow sales day on Friday's sales report when they had the site down on Safari.

I am thinking they will compensate us for the down time. Say at least 50% of our regular earnings. Any good company would do that for us.  :-\

Zero chance.