Author Topic: Pond5 down 403 error (Read 310 times)

videomaker · « **on:** May 10, 2024, 05:11 »

What is happening to Pond5, been unable to access for many hours
403 error message to the site

cobalt · « **Reply #1 on:** May 10, 2024, 05:28 »

i keep getting these time outs for over a week now. Sometimes everything works just fine, then I cannot get on the site.

videomaker · « **Reply #2 on:** May 10, 2024, 06:03 »

Quote from: cobalt on May 10, 2024, 05:28

i keep getting these time outs for over a week now. Sometimes everything works just fine, then I cannot get on the site.

Strange way of doing business

Could be the reason for lack of sales...

blvdone · « **Reply #3 on:** May 10, 2024, 07:42 »

Seems like it's blocking VPN access. Access without VPN from USA is no problem.

cobalt · « **Reply #4 on:** May 10, 2024, 08:32 »

videomaker · « **Reply #5 on:** May 10, 2024, 08:55 »

Quote from: blvdone on May 10, 2024, 07:42

Seems like it's blocking VPN access. Access without VPN from USA is no problem.

I am not using any VPN access, using a regular ISP connection. Based in Norway, Europe.
Everything worked without issues until this morning local time. I was uploading footage when it suddenly stopped. So I have not done any change to this at my place!
Have asked Pond5 support but not any answer yet

videomaker · « **Reply #6 on:** May 10, 2024, 09:12 »

Got replay from support:

"Please accept our apologies for any confusion or frustration this has caused. We are aware of the issue mentioned, and our technology teams are working quickly to have these features restored.

Please note this issue only affects Safari - Google Chrome works fine!

Although we do not have an estimated resolution date, rest assured we should have this corrected soon. If you need any further assistance please let us know, we're happy to help."

So I have to switch browser it look like

blvdone · « **Reply #7 on:** **Today** at 07:48 »

It's down again. This will affect sales. I had a slow sales day on Friday's sales report which was reported on Sunday when they had the site down on Safari.

Big Money · « **Reply #8 on:** **Today** at 08:17 »

Quote from: blvdone on Today at 07:48

It's down again. This will affect sales. I had a slow sales day on Friday's sales report when they had the site down on Safari.

I am thinking they will compensate us for the down time. Say at least 50% of our regular earnings. Any good company would do that for us. $:-\$

blvdone · « **Reply #9 on:** **Today** at 09:33 »

Quote from: Big Money on Today at 08:17

Quote from: blvdone on Today at 07:48
It's down again. This will affect sales. I had a slow sales day on Friday's sales report when they had the site down on Safari.

I am thinking they will compensate us for the down time. Say at least 50% of our regular earnings. Any good company would do that for us. $:-\$

Zero chance.