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Author Topic: Pond5: What should we improve?  (Read 56261 times)

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« Reply #1 on: July 11, 2013, 08:26 »
+13
I do not know why it is necessary to put information about "Camera model and Software used"?
If image has a quality to be approved, why customer need to know that sufficient data!? He is not expert for that, if he is a buyer....

And that is NOT an optional information, site demands that information even it isn't marked with "*"....

ShadySue

« Reply #2 on: July 11, 2013, 08:38 »
+1
I do not know why it is necessary to put information about "Camera model and Software used"?
If image has a quality to be approved, why customer need to know that sufficient data!? He is not expert for that, if he is a buyer....

And that is NOT an optional information, site demands that information even it isn't marked with "*"....

I also can't imagine why that should matter, but if it does, why isn't it taken from the Exif?

travelwitness

« Reply #3 on: July 11, 2013, 08:53 »
+3
You need a best match, you have 8 million photos and the first page results of most searches look pretty poor - there must be tons of decent work there never to be found.

Also better batch editing, I abandoned uploading there because it was way too slow to submit any work.

« Reply #4 on: July 11, 2013, 09:05 »
+3
Did you ever get the vector upload working? The FAQ still says jpegs only.

KB

« Reply #5 on: July 11, 2013, 09:10 »
0
I do not know why it is necessary to put information about "Camera model and Software used"?
If image has a quality to be approved, why customer need to know that sufficient data!? He is not expert for that, if he is a buyer....

And that is NOT an optional information, site demands that information even it isn't marked with "*"....

I also can't imagine why that should matter, but if it does, why isn't it taken from the Exif?
There is no EXIF data associated with video files, AFAIK.

KB

« Reply #6 on: July 11, 2013, 09:13 »
0
Not being able to edit an existing template and save it as a new one.

Slow reviews (not a big deal, but I just can't think of anything else).

« Reply #7 on: July 11, 2013, 09:41 »
0
Hi Vita,

here are my "3 most annoying things"

1. No reply from support (On June 7th I used the contact form on your website and I got a ticket number. But I never got a reply.)
2. Why arent all my Pixmac images available at Pond5?
3. Why are my Pixmac images kept under a seperate User-ID (2@abfoto) and cannot be edited (price) on Pond5?

Cheers
Axel

tab62

« Reply #8 on: July 11, 2013, 10:02 »
+1
if you could model the upload processes of GL Stock to include one time uploads of Property/Model releases that would rock!

« Reply #9 on: July 11, 2013, 10:24 »
0
Make the CSV upload more intuitive.

« Reply #10 on: July 11, 2013, 10:28 »
+2
The upload process is too unintuitive. Most tools are there but very hard to find and could really benefit from a redesign. SS has the best system, IMO. The only thing I like is that I can add the mediaboxes on uploading.

I hate visible downloads. there are many files that I will not send to pond5 because I have very bad experiences with people copying my work. especially because we can set our own prices. So I get a file that sells, then somebody copies it and just makes it a little cheaper...so please keep our business results private. The numbers have no value for the customer because we sell our files on many sites, so even a file with zero downloads on pond5 could have a 1000 sales on SS. So the only person benefitting from the numbers are those who like to copy ideas.

Please give us usable business data. Are the views even being counted?

Please get connected with stockperformer. Nearly all of my sites are connected to their system, the only one really missing is pond5.

Thank you for listening.
« Last Edit: July 11, 2013, 10:31 by cobalt »

« Reply #11 on: July 11, 2013, 11:01 »
+2
Upload interface is complicated - too many steps and not at all intuitive. I agree that Shutterstock  is the current best in class

Reviews are very slow. Sales have been so few that I have no idea how the contributor stats work but please don't copy Pixnac's stats which are awful

« Reply #12 on: July 11, 2013, 11:07 »
+1
I have only two suggestions:

1. Clips should be automatically converted so they could be available in all sizes
2. For some reason, the capital letters from all my titles are displayed as normal letters after uploading. So I have to take each image one by one and rewrite the titles. I suppose the metadata is not being read correctly.

Ron

« Reply #13 on: July 11, 2013, 11:33 »
+9
Sales

dbvirago

« Reply #14 on: July 11, 2013, 11:39 »
+3

« Reply #15 on: July 11, 2013, 11:40 »
+12
+1 on the removal of capital letters.  How hard is it to fix that?

The entire uploading process is awkward.  It just is.  Look over here, click over there, do this pulldown, go to that page, etc.

« Reply #16 on: July 11, 2013, 11:40 »
+1
I have only two suggestions:

1. Clips should be automatically converted so they could be available in all sizes
2. For some reason, the capital letters from all my titles are displayed as normal letters after uploading. So I have to take each image one by one and rewrite the titles. I suppose the metadata is not being read correctly.

+1

« Reply #17 on: July 11, 2013, 12:03 »
0
1. Simplify the upload process.
2. Optimize the search algorithm
3. The last one is a tiny fix: When I go to fetch my sales statistics from the previous month, there is no place that shows total sales/downloads. I can see my total income but not total sales. So I need to count the sales myself. That's a bit annoying.

Ron

« Reply #18 on: July 11, 2013, 12:11 »
0
Actually, never mind. I waited a good 9 months for a simple photo batch template to be implemented, once the photo template was implemented, it didnt work. After two more months it was finally fixed, and I managed to get a few photos online and picked up 0 views or sales since. So I just asked Pond 5 to delete my account. Too much hassle over basic features; A working editor and sales. Both lacking on P5.

Cheers.

« Reply #19 on: July 11, 2013, 12:41 »
0
1. Batch editing. If most people add photos like me, I will sometimes have 10 similar photos I need to use the same keywords, title and description. One of the worse is istock, no ftp that I know of, so no I don't love uploading to them. Shutterstock and Dreamstime have a pretty good system.
2. Advertising. Need to get the word out, Pond5 has so much potential to get to the top tier.
3. Who is in charge? Pond5 or Pixmac?

« Reply #20 on: July 11, 2013, 12:42 »
0
Actually, never mind. I waited a good 9 months for a simple photo batch template to be implemented, once the photo template was implemented, it didnt work. After two more months it was finally fixed, and I managed to get a few photos online and picked up 0 views or sales since. So I just asked Pond 5 to delete my account. Too much hassle over basic features; A working editor and sales. Both lacking on P5.

Cheers.

I'm not picking on you, but does anybody expect sales with a few photo test anymore? My test used to be 10 images back in the day, then it bumped up to 100. Now, it probably should be 1000.

Ron

« Reply #21 on: July 11, 2013, 12:47 »
+3
Actually, never mind. I waited a good 9 months for a simple photo batch template to be implemented, once the photo template was implemented, it didnt work. After two more months it was finally fixed, and I managed to get a few photos online and picked up 0 views or sales since. So I just asked Pond 5 to delete my account. Too much hassle over basic features; A working editor and sales. Both lacking on P5.

Cheers.

I'm not picking on you, but does anybody expect sales with a few photo test anymore? My test used to be 10 images back in the day, then it bumped up to 100. Now, it probably should be 1000.
You are right, but if Sean cant pick up decent sales, I have no chance in hell. And the work I had to go through to get 18 files online. It took them months to create the photo template, then it took them months to fix it, and then it took a month to get approvals. And then I heard about Sean's sales, which was the straw for me. Its not worth it. My Symbiostock site outperformed them already. Same goes for CanStockPhoto, DP, PD, etc. Its not worth the work to pick up a few tenners. 1 sale per month on my own site at 100% is enough for me to drop them all.

Sorry to take this off topic. I'll butt out.

« Reply #22 on: July 11, 2013, 13:23 »
0
Please have a feature  to at least group or sort the model release by alphabets. its annoying to have the MR scrambled all over

« Reply #23 on: July 11, 2013, 16:48 »
0
Please show the original file name for audio and video files. Especially for audio is important. Having versions and then shuffled files, one must listen again the audio to find it's pair on the HDD (to complete the not imported description). You may know, audio files aren't so... visual...

« Reply #24 on: July 11, 2013, 16:51 »
+1
1:  Definitely streamline the uploading process.
2:  Unclutter the edit page after uploading.  I should be given the option to collapse sections I don't need/use and be able to save that as default every time I go in and upload
3:  As others said the search.


 

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