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Author Topic: Pond5: What should we improve?  (Read 56252 times)

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« Reply #101 on: September 17, 2013, 11:03 »
0
Hi Zager, does the footage inspection have a long queue again? 

« Reply #102 on: September 17, 2013, 11:17 »
0
Great news!

« Reply #103 on: September 17, 2013, 11:37 »
0
Hi Zager, does the footage inspection have a long queue again?

Hi, yes. Current wait time is about 10 business days due to high volume of uploads. That usually happens each September. And we're recruitung more curators to manage that soon.

« Reply #104 on: September 17, 2013, 12:23 »
+1
Zager, thanks for the response. Hope the queue gets moving soon.

Microstock Man

  • microstockman.com

« Reply #105 on: September 17, 2013, 18:26 »
0
Vectors are live! Please let me know if anything seems weird or buggy.

Good news Zager! Quick Q though - How should we handle vectors?

For instance, I have raster versions of all of my vectors already at Pond5 - can I attach an EPS to them?

Also, I have all my vectors at Pixmac.

So whats the best way to proceed?

« Reply #106 on: September 18, 2013, 00:38 »
0
Vectors are live! Please let me know if anything seems weird or buggy.

Good news Zager! Quick Q though - How should we handle vectors?

For instance, I have raster versions of all of my vectors already at Pond5 - can I attach an EPS to them?

Also, I have all my vectors at Pixmac.

So whats the best way to proceed?

At Pond5 only new sets of EPS+JPG in a ZIP are working now. You would be able to attach files together later on (attach EPS files to existing JPGs).

At Pixmac everything is working correctly and your content should already be mirorred at Pond5.

So my suggestion is to keep it this way and upload new vectors to Pond5 directly.

Microstock Man

  • microstockman.com

« Reply #107 on: September 18, 2013, 00:49 »
0
Hey Zager,

Pixmac certainly hasn't mirrored all my content to Pond5. My pixmac mirror is here:

http://www.pond5.com/artist/2@MicrostockMan

with only 598 files online (and its been stuck at that for some time) out of a portfolio of over 2500.


« Reply #108 on: September 18, 2013, 03:26 »
0
Vectors are live! Please let me know if anything seems weird or buggy.

Great news!

Time to get uploading.....

« Reply #109 on: September 18, 2013, 10:26 »
0
At Pond5 only new sets of EPS+JPG in a ZIP are working now. You would be able to attach files together later on (attach EPS files to existing JPGs).

At Pixmac everything is working correctly and your content should already be mirorred at Pond5.

So my suggestion is to keep it this way and upload new vectors to Pond5 directly.

That's kind of a pain. I guess I'll have to find a script to bundle them.

OK. I uploaded a test file. None of my tags imported. Then, I had to swap out my semi colons for commas to paste them in. I also couldn't find any info on what type of file I'd uploaded (other than a zip), so I wasn't sure if I did it right. Finally, I found a lot of the input fields on the site kind of buggy. I needed to click on them several times or they'd freeze up.

It's been a while since I uploaded somewhere new. I forgot what a joy it is.  ;D
« Last Edit: September 18, 2013, 10:51 by cthoman »

« Reply #110 on: September 18, 2013, 10:56 »
0
Vector uploads:

Did a test, zipped EPS & JPG and uploaded. File arrived OK but no keywords/titles/description extracted. I have about 800 files to upload and, unless this changes, I shan't be uploading them. I simply haven't the time to add all this information to each individual file.

« Reply #111 on: September 18, 2013, 12:16 »
0
Yeap..

no IPTC = no uploads

« Reply #112 on: September 19, 2013, 02:16 »
+1
Hey Zager,

Pixmac certainly hasn't mirrored all my content to Pond5. My pixmac mirror is here:

http://www.pond5.com/artist/2@MicrostockMan

with only 598 files online (and its been stuck at that for some time) out of a portfolio of over 2500.


Hi Microstock Man,

we are sorry for that, everything should be synced now but obviously there was some problem with your account. Our IT guys are checking what happened, but anyway - your images are set up for sync now, they should be ready in a few days. Sorry again!

« Reply #113 on: September 19, 2013, 11:21 »
0
Hi Microstock Man,

we are sorry for that, everything should be synced now but obviously there was some problem with your account. Our IT guys are checking what happened, but anyway - your images are set up for sync now, they should be ready in a few days. Sorry again!


Hi Lucie,

than there must have been a problem with my account as well... Only half of my Pixmac portfolio is shown at http://www.pond5.com/artist/2@abfoto.
Could you get the IT guys to have a look at that as well?

Thanks!

« Reply #114 on: September 20, 2013, 07:39 »
0
Any comment on IPTC for vector upload?

Is it:
a. Not available
b. In the pipeline
c. Simply not working as it should
d. None of the above

Thanks

« Reply #115 on: September 20, 2013, 14:03 »
0
Hi Zager,

You said in your previous reply that the footage inspection queue is about 10 days.

Some of my footages have been waiting for more than 20 days. What should I do?

« Reply #116 on: September 21, 2013, 06:35 »
0
Any comment on IPTC for vector upload?

Is it:
a. Not available
b. In the pipeline
c. Simply not working as it should
d. None of the above

Thanks

good question..

« Reply #117 on: September 21, 2013, 20:39 »
0
I don't much care for the dark haze on the bottom half of the cover picture. I'd rather just have the picture, although I suppose if it was an exceedingly light picture the text wouldn't show.

oh, and more sales please.

Microstock Man

  • microstockman.com

« Reply #118 on: September 22, 2013, 20:14 »
0
Hey Zager,

Pixmac certainly hasn't mirrored all my content to Pond5. My pixmac mirror is here:

http://www.pond5.com/artist/2@MicrostockMan

with only 598 files online (and its been stuck at that for some time) out of a portfolio of over 2500.


Hi Microstock Man,

we are sorry for that, everything should be synced now but obviously there was some problem with your account. Our IT guys are checking what happened, but anyway - your images are set up for sync now, they should be ready in a few days. Sorry again!


Hey Zager,

Thanks for looking into it. I noticed they still haven't synced yet, still at 598.

Can you please give us a bit of a rundown of what is happening with the merge? For example, I think we were told initially that our prices on Pond5 would effect the pricing on Pixmac at some point, yet now Pixmac is mirroring images to Pond5 at lower prices than what I have mine set at on Pond5. Also, what is the benefit of having 2 competing portfolio's on pond5 - why is it happening that way? And what should we expect to happen in the near future as the two companies continue merging into each other?

Just a little info would go a long way. Thanks Zager, appreciate your time in the forums.

« Reply #119 on: September 23, 2013, 01:59 »
0
Any comment on IPTC for vector upload?


It is: b. In the pipeline

You said in your previous reply that the footage inspection queue is about 10 days.  Some of my footages have been waiting for more than 20 days. What should I do?


It varies as people are uploading more/less and as our crew approves the content. Please be patient, if your files are still there after 30+ days, contact our support directly at: http://help.pond5.com/anonymous_requests/new



I don't much care for the dark haze on the bottom half of the cover picture. I'd rather just have the picture, although I suppose if it was an exceedingly light picture the text wouldn't show. oh, and more sales please.


I've changed the design to a pattern recently and it should be replaced by the dev team soon. Would be similar to our Facebook cover image: https://www.facebook.com/pond5 (but way darker)

« Reply #120 on: September 23, 2013, 02:10 »
0
Quote from: Microstock Man
Thanks for looking into it. I noticed they still haven't synced yet, still at 598.

There might be a delay. I'll mention this to Lucy again to look at it. It's strange.

Quote from: Microstock Man
Can you please give us a bit of a rundown of what is happening with the merge? For example, I think we were told initially that our prices on Pond5 would effect the pricing on Pixmac at some point, yet now Pixmac is mirroring images to Pond5 at lower prices than what I have mine set at on Pond5. Also, what is the benefit of having 2 competing portfolio's on pond5 - why is it happening that way? And what should we expect to happen in the near future as the two companies continue merging into each other?

The merge is being mostly completed. We've done a lot of paperwork/billing/accounting stuff and a pile of legal stuff. Right now there's some legal stuff to be done so we can mirror your stuff on Pixmac (we want your approval to do so). As for near and long term future, use your Pond5 account as the main one and the Pixmac account as the one that might be secondary/linked/terminated at some point.

Quote from: Microstock Man
Just a little info would go a long way. Thanks Zager, appreciate your time in the forums.

Thank you. There's a lot going on under the hood and we want you to feel changes and improvements in all aspects of Pond5 so there's a lot of site improvements and fixes, also we grow our approval team in US and Europe to meet your expectations on the speed of approval and also we grow our support team to be in line with the overall growth of the customer base.

There's also a few awesome things that I can't tell you about now. But I can assure you, that we're definitely growing faster than we thought we would - even that there are still major User Experience bugs to fix/improve.

Microstock Man

  • microstockman.com

« Reply #121 on: September 23, 2013, 21:59 »
0
Quote from: Microstock Man
Thanks for looking into it. I noticed they still haven't synced yet, still at 598.

There might be a delay. I'll mention this to Lucy again to look at it. It's strange.

Quote from: Microstock Man
Can you please give us a bit of a rundown of what is happening with the merge? For example, I think we were told initially that our prices on Pond5 would effect the pricing on Pixmac at some point, yet now Pixmac is mirroring images to Pond5 at lower prices than what I have mine set at on Pond5. Also, what is the benefit of having 2 competing portfolio's on pond5 - why is it happening that way? And what should we expect to happen in the near future as the two companies continue merging into each other?

The merge is being mostly completed. We've done a lot of paperwork/billing/accounting stuff and a pile of legal stuff. Right now there's some legal stuff to be done so we can mirror your stuff on Pixmac (we want your approval to do so). As for near and long term future, use your Pond5 account as the main one and the Pixmac account as the one that might be secondary/linked/terminated at some point.

Quote from: Microstock Man
Just a little info would go a long way. Thanks Zager, appreciate your time in the forums.

Thank you. There's a lot going on under the hood and we want you to feel changes and improvements in all aspects of Pond5 so there's a lot of site improvements and fixes, also we grow our approval team in US and Europe to meet your expectations on the speed of approval and also we grow our support team to be in line with the overall growth of the customer base.

There's also a few awesome things that I can't tell you about now. But I can assure you, that we're definitely growing faster than we thought we would - even that there are still major User Experience bugs to fix/improve.

Thanks for your answers Zager. It is appreciated.

« Reply #122 on: September 24, 2013, 01:51 »
0
Any comment on IPTC for vector upload?

It is: b. In the pipeline



Thanks Zager, any idea on the timeframe here?

« Reply #123 on: September 24, 2013, 02:01 »
0
Any comment on IPTC for vector upload?

It is: b. In the pipeline



Thanks Zager, any idea on the timeframe here?

Nope. Sorry. My plan now (read in upcoming weeks) is to improve most of the CSV/Templates/MassUpload features of Pond5 so once I have a workflow strategy for all of those features making volume contributors happy, we'll re-work and improve that part of uploading system. That's my plan.

As for today (for example), I'm gonna collect resources and prepare the steps. So thank you for mentioning IPTC reading.

« Reply #124 on: September 25, 2013, 07:03 »
0
Quote from: Microstock Man
Thanks for looking into it. I noticed they still haven't synced yet, still at 598.

There might be a delay. I'll mention this to Lucy again to look at it. It's strange.

Quote from: Microstock Man
Can you please give us a bit of a rundown of what is happening with the merge? For example, I think we were told initially that our prices on Pond5 would effect the pricing on Pixmac at some point, yet now Pixmac is mirroring images to Pond5 at lower prices than what I have mine set at on Pond5. Also, what is the benefit of having 2 competing portfolio's on pond5 - why is it happening that way? And what should we expect to happen in the near future as the two companies continue merging into each other?

The merge is being mostly completed. We've done a lot of paperwork/billing/accounting stuff and a pile of legal stuff. Right now there's some legal stuff to be done so we can mirror your stuff on Pixmac (we want your approval to do so). As for near and long term future, use your Pond5 account as the main one and the Pixmac account as the one that might be secondary/linked/terminated at some point.

Quote from: Microstock Man
Just a little info would go a long way. Thanks Zager, appreciate your time in the forums.

Thank you. There's a lot going on under the hood and we want you to feel changes and improvements in all aspects of Pond5 so there's a lot of site improvements and fixes, also we grow our approval team in US and Europe to meet your expectations on the speed of approval and also we grow our support team to be in line with the overall growth of the customer base.

There's also a few awesome things that I can't tell you about now. But I can assure you, that we're definitely growing faster than we thought we would - even that there are still major User Experience bugs to fix/improve.

Thanks for your answers Zager. It is appreciated.

Does this mean that if Pixmac contributors start using Pond5 as main account, the content will not come visible on Pixmac site at all because you are not mirroring Pond5 to Pixmac at the moment? During your launch early last spring you sent out newsletter promising Pond5 video content for sale on Pixmac, as well as you said all Pixmac's local offices will join Pond5, too - what is your current status and plan on these?


 

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