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Author Topic: am I missing something here?  (Read 2167 times)

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« on: December 08, 2016, 02:20 »
0
firstly, sorry if this has been spoken about already or if people are having similar issues I don't know about, but;

i signed into P5 for the first time in several months - where i did have some clips available, and a bunch that i needed to fill metadata for - what i was right about to start doing then i sign in today and literally the entire portfolio is showing as rejected. and rejected clips that have never been submitted even and clips that were previously accepted.

all of my clips have prices set above the new minimums they've laid out.

i don't know what else it can be. thanks to anyone with help to offer.


« Reply #1 on: December 08, 2016, 02:52 »
0
Maybe un-submitted uploads get purged after a few months? Ask P5 support.

alno

« Reply #2 on: December 08, 2016, 02:52 »
0
firstly, sorry if this has been spoken about already or if people are having similar issues I don't know about, but;

i signed into P5 for the first time in several months - where i did have some clips available, and a bunch that i needed to fill metadata for - what i was right about to start doing then i sign in today and literally the entire portfolio is showing as rejected. and rejected clips that have never been submitted even and clips that were previously accepted.

They have quite good online chat support, you should definitely write to them on this.

all of my clips have prices set above the new minimums they've laid out.

i don't know what else it can be. thanks to anyone with help to offer.

« Reply #3 on: December 08, 2016, 02:53 »
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thanks for your reply.

after i posted here, i found this in their help centre.
https://help.pond5.com/hc/en-us/community/posts/251143123-All-my-files-are-gone-

apparently they sent emails out to everyone but i can't find mine, so i've just emailed support.
i was hoping someone else here in the MSG community would have had some idea about what has happened.


« Reply #4 on: December 08, 2016, 02:54 »
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If your clips were priced higher, than that thread doesn't apply to you.

« Reply #5 on: December 08, 2016, 03:00 »
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ok thanks ccbcc. i guess i am somehow a special case.
 
i've emailed support now, hopefully i hear from them soon.

« Reply #6 on: December 08, 2016, 13:03 »
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figured out the problem, for some reason my account 'failed verification' for whatever reason. i never had any correspondence regarding that though, so they just spontaneously decided to shut me down i guess.  I figured i would share this here in case anyone else runs into a similar problem.


Quote
(05:34:58 PM) #####: Oh your account has been blocked due to failed verification. As part of our ongoing collection cleanup, we have updated the criteria necessary to maintain a portfolio on Pond5. This is in keeping with our efforts to curb infringement and piracy, while maintaining the best non-exclusive catalog online.

We need some additional information from you to completely verify your account.

Please submit the following as soon as possible:

- A link to your professional website and/or other web presence (e.g., LinkedIn profile)
- a screenshot of your video editing software with one of your recent Pond5 items visible in it
- a photo of your national ID card, drivers licence or an international passport. Please be sure that you have a government issued photo ID on your Identification- https://www.pond5.com/index.php?page=my_id_check page. Once your ID is uploaded please let us know.

Until your account can be fully verified, your files remain offline. After you provide us with the items listed above, your files will once again become available on our marketplace. Please understand we have only your best interests in mind with this policy.


 

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