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Author Topic: FAA promotional email -why we should sell our work there  (Read 7515 times)

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« Reply #25 on: May 22, 2014, 02:23 »
0
there is no way to remove a Credit Card from FAA by yourself
you need to contact their support (or close the account completely)
And if you doing it in advance you loose some (paid already) benefits
Their functionality needs some upgrade

I'm in the middle of a discussion with FAA support about this. I asked them to remove my stored credit card. They replied that they didn't store the credit card; their payment processor (Netbilling) did. I asked them to get Netbilling to remove it from their servers or tell me how to contact Netbilling to get that done. I asked as a security issue - I no longer let 99% of the places I do business with store a card number - and pointed out that this isn't at all an unusual request.

I don't want to close my account, just remove my credit card. Even Apple finally gave in on that one and let users remove the card from the iTunes account...


I just took a look at this. If you go to Behind The Scenes on your account and click on Premium Features you get details of your account with an Update Credit Card button. I tried it and got to a page where I could ammend (or remove, I presume) my card details then hit save. To be fair, I didn't actually go through this procedure, so maybe it blocks you from removing if you actually try it? But it should work, despite what you were told! Try that and let us know what happens. Regards, David.

ETA I have used that feature to update my card details a few weeks back and that certainly worked fine.
« Last Edit: May 22, 2014, 02:26 by Newsfocus1 »


« Reply #26 on: May 22, 2014, 08:58 »
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You can update, but I couldn't find a way to remove

U11


« Reply #27 on: May 22, 2014, 09:25 »
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I just took a look at this. If you go to Behind The Scenes on your account and click on Premium Features you get details of your account with an Update Credit Card button. I tried it and got to a page where I could ammend (or remove, I presume) my card details then hit save. To be fair, I didn't actually go through this procedure, so maybe it blocks you from removing if you actually try it? But it should work, despite what you were told! Try that and let us know what happens. Regards, David.

ETA I have used that feature to update my card details a few weeks back and that certainly worked fine.
you can not override your CC with zeros or some random number they have verification after you submit, so old number stays until you provide new valid one

« Reply #28 on: May 22, 2014, 10:01 »
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OK, thanks. I thought you could just delete out your old number and save. Obviously not then. Regards, David.

Hobostocker

    This user is banned.
« Reply #29 on: May 23, 2014, 03:40 »
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there is no way to remove a Credit Card from FAA by yourself
you need to contact their support (or close the account completely)

totally unprofessional, bunch of croo-ks.

« Reply #30 on: May 23, 2014, 06:10 »
+2
there is no way to remove a Credit Card from FAA by yourself
you need to contact their support (or close the account completely)

totally unprofessional, bunch of croo-ks.

I'm not sure it's crookery, rather a third party integration that they do not control. But there should be a way engineered into the process to kill the credit card.

« Reply #31 on: May 29, 2014, 01:25 »
0
FAA is robot driven, there is no "support."  I have FAA but there is so much junk on that site it's embarrassing - most of the product is so over the top kitsch but maybe something will sell so i'm giving it a try.  i don't look at it as a destination or as a rep for my stuff just a website that i can refer people to and if they buy all the printing and shipping is done by FAA and i'm not bothered.  i use the watermark, they discourage it but so what, it might - lol - discourage a poacher.

« Reply #32 on: May 31, 2014, 18:15 »
0
I'm in the middle of a discussion with FAA support about this. I asked them to remove my stored credit card. They replied that they didn't store the credit card; their payment processor (Netbilling) did. I asked them to get Netbilling to remove it from their servers or tell me how to contact Netbilling to get that done. I asked as a security issue - I no longer let 99% of the places I do business with store a card number - and pointed out that this isn't at all an unusual request.

JoAnn, when this is resolved, please come back and let us know how it turned out. No company should be able to store somebody's credit card without the card holder's approval.

Just to let you know I haven't forgotten about posting, but the issue isn't resolved. I contacted them again on May 23rd as they hadn't answered my earlier reply. I got a message on May 24th saying "You are waiting or accounts to contact you back now as I passed it direct to them for you" which I think means that they are waiting for Netbilling.

I haven't heard anything more from either of them and I still see the credit card - with XXX for the numbers but the right expiration date and card type - in my FAA account, so I assume nothing has happened. I will post when I get something to happen.


 

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