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FineArtAmerica support email

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stockastic:
Recently there have been a bunch of threads on FAAs forum about bad or unresponsive customer service.  There are various opinions on the integrity of the BBB, but it's a fact that FAA has an "F" rating while Etsy's is an "A".

FAA is basically a one man show, owned and operated by Sean Broihier, about whom little is known.  He never communicates with users and apparently has no web presence.  My impression is that FAA  just doesn't have enough staff to deal with problems  that are now coming up.

I sell on FAA but if a customer ever contacted me personally about a print, I wouldn't send them there.

Suspect:

--- Quote from: Microstock Man on April 12, 2021, 17:22 ---Hey does anyone know a support email address for FAA?

I've been locked out of the site for a week or so now, and the reset password link never sends me an email (yep, checked junk). Have filled out their support form online, but no reply.

Really need an email address to write to them if anyone has one?

Thanks

--- End quote ---

I had both those issues with 2 sites I use and eventually I paid someone to sort it out.

Guess what?  It was Kaspersky (antivirus software) causing the problems.  The guy said that it causes a lot of issues like this. (The issues weren't there originally but occurred after an update from K).

I can now log into the one website and was able to receive the email from the other site in order to reset my password. 

These problems disappeared as soon as Kaspersky was removed.

THP Creative:

--- Quote from: Suspect on April 16, 2021, 13:03 ---
--- Quote from: Microstock Man on April 12, 2021, 17:22 ---Hey does anyone know a support email address for FAA?

I've been locked out of the site for a week or so now, and the reset password link never sends me an email (yep, checked junk). Have filled out their support form online, but no reply.

Really need an email address to write to them if anyone has one?

Thanks

--- End quote ---

I had both those issues with 2 sites I use and eventually I paid someone to sort it out.

Guess what?  It was Kaspersky (antivirus software) causing the problems.  The guy said that it causes a lot of issues like this. (The issues weren't there originally but occurred after an update from K).

I can now log into the one website and was able to receive the email from the other site in order to reset my password. 

These problems disappeared as soon as Kaspersky was removed.

--- End quote ---

Hey thank you for the suggestion.

Unfortunately I don't run Kaspersky (or any other AV software for that matter) but kinda wishing I did and that this was the fix!

Still no reply from them, using that email and also trying their (ancient) twitter account.

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