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Other ways of making money => Print on Demand Forum => Topic started by: THP Creative on April 12, 2021, 17:22

Title: FineArtAmerica support email
Post by: THP Creative on April 12, 2021, 17:22
Hey does anyone know a support email address for FAA?

I've been locked out of the site for a week or so now, and the reset password link never sends me an email (yep, checked junk). Have filled out their support form online, but no reply.

Really need an email address to write to them if anyone has one?

Thanks
Title: Re: FineArtAmerica support email
Post by: Jo Ann Snover on April 12, 2021, 23:49
I looked at my support folder and the only email I have for FAA is this

[email protected]

Title: Re: FineArtAmerica support email
Post by: Uncle Pete on April 13, 2021, 11:20
I looked at my support folder and the only email I have for FAA is this

[email protected]

I checked also, same email.

I don't know if this will work, not signed in?

https://fineartamerica.com/contactus.html?tab=contactus

Title: Re: FineArtAmerica support email
Post by: THP Creative on April 13, 2021, 11:53
Thank you both, I appreciate your time helping.

I tried that form already Uncle Pete, no reply in about a week or more so no idea if one will come eventually or not.

I'll try that email address Jo Ann, thanks to you both.
Title: Re: FineArtAmerica support email
Post by: Microstockphoto on April 14, 2021, 03:35
their support is a mess and they are thick as a plank

they only reply when they feel to and if your request is somewhat difficult or they cannot do what you ask for they will simply ignore your email

faa is one of the most frustrating outfits to deal with, sean and abbie are the most stubborn people you,ll ever talk to
Title: Re: FineArtAmerica support email
Post by: stockastic on April 14, 2021, 09:55
Recently there have been a bunch of threads on FAAs forum about bad or unresponsive customer service.  There are various opinions on the integrity of the BBB, but it's a fact that FAA has an "F" rating while Etsy's is an "A".

FAA is basically a one man show, owned and operated by Sean Broihier, about whom little is known.  He never communicates with users and apparently has no web presence.  My impression is that FAA  just doesn't have enough staff to deal with problems  that are now coming up.

I sell on FAA but if a customer ever contacted me personally about a print, I wouldn't send them there.

Title: Re: FineArtAmerica support email
Post by: DOP on April 16, 2021, 13:03
Hey does anyone know a support email address for FAA?

I've been locked out of the site for a week or so now, and the reset password link never sends me an email (yep, checked junk). Have filled out their support form online, but no reply.

Really need an email address to write to them if anyone has one?

Thanks

I had both those issues with 2 sites I use and eventually I paid someone to sort it out.

Guess what?  It was Kaspersky (antivirus software) causing the problems.  The guy said that it causes a lot of issues like this. (The issues weren't there originally but occurred after an update from K).

I can now log into the one website and was able to receive the email from the other site in order to reset my password. 

These problems disappeared as soon as Kaspersky was removed.
Title: Re: FineArtAmerica support email
Post by: THP Creative on April 16, 2021, 13:58
Hey does anyone know a support email address for FAA?

I've been locked out of the site for a week or so now, and the reset password link never sends me an email (yep, checked junk). Have filled out their support form online, but no reply.

Really need an email address to write to them if anyone has one?

Thanks

I had both those issues with 2 sites I use and eventually I paid someone to sort it out.

Guess what?  It was Kaspersky (antivirus software) causing the problems.  The guy said that it causes a lot of issues like this. (The issues weren't there originally but occurred after an update from K).

I can now log into the one website and was able to receive the email from the other site in order to reset my password. 

These problems disappeared as soon as Kaspersky was removed.

Hey thank you for the suggestion.

Unfortunately I don't run Kaspersky (or any other AV software for that matter) but kinda wishing I did and that this was the fix!

Still no reply from them, using that email and also trying their (ancient) twitter account.