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Red Bubble Technical Support

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chrisbradshaw:
Does anyone here have any experience with technical support from Red Bubble?  They don't offer phone support, and I've been unable to get a technical issue resolved or responded to for several weeks now.  Their Live Chat doesn't offer support from the "Artist Success Team", and their Facebook and Twitter pages won't respond to Artist questions, so the only avenue is to fill out their submission form.  I've done that 4 times now with no luck.  Each time they say they'll "escalate" the issue, but then I don't hear back.  Until my issue is resolved, I'm unable to upload new artwork to their site.  Very frustrating.  If anyone has had any luck getting them to respond, please send along the feedback.  Thanks.

wordplanet:
If you received an email saying they'll escalate the matter, I'd reply to that person (unless it came from a non-reply email). That's really the only advice that I have. I've always had a good response from them when using the "contact us" route. Haven't used the chat. Sometimes an issue gets bumped to another person, but it's always gotten resolved. Hope it works out for you.

Lizard:

--- Quote from: chrisbradshaw on August 02, 2019, 12:31 ---Does anyone here have any experience with technical support from Red Bubble?  They don't offer phone support, and I've been unable to get a technical issue resolved or responded to for several weeks now.  Their Live Chat doesn't offer support from the "Artist Success Team", and their Facebook and Twitter pages won't respond to Artist questions, so the only avenue is to fill out their submission form.  I've done that 4 times now with no luck.  Each time they say they'll "escalate" the issue, but then I don't hear back.  Until my issue is resolved, I'm unable to upload new artwork to their site.  Very frustrating.  If anyone has had any luck getting them to respond, please send along the feedback.  Thanks.

--- End quote ---



There is a thing it helped me once. That chat support, that person is probably not going to be able to help but it will be able to push your request to someone who can. You just have to insist.

My problem was that i opened new niche based account and it was suspended by known RB glitch suspension during creation of account. Then based on IP it automatically suspended my old account too. No help for weeks, I contacted them multiple times on support, social media etc with no success.

At the end I forced a bit (politely) that "chat guy" after he said he cant help and he finally told me that he is going to forward my question to someone and it was resolved in less than an hour and i dont think it was just coincidence . My accounts were just enabled again without a single letter of explanation.

stockastic:
That bubble burst long ago. Unless you're selling t shirts to kids, there isn't a nickel to be made there.

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