vanishing images at FAA

[stockastic]

On the FAA forum there's a new blast of posts from people who had images disappear after editing (i.e. adding keywords).   While editing it seems like nothing goes wrong, then you notice later (if you're lucky) that the image is gone.   The response from the forum admin is the same as always - tell me which images are gone and I'll try to restore them.   They never explain what's going wrong or how they're able to recover the images.

This has been going on for a long time - months, maybe a year - without any official response, let alone a fix.  It's a real drag because I'd like to go through all my images and improve the keywording and descriptions, but with hundreds of images, I can't keep checking for losses.

Problems with product quality and lack of customer support also seem to be more frequent.

I'm convinced FAA is hitting the wall because one guy can no longer manage it.  At least not the current guy, who seems to be spending all his time turning FAA into Zazzle.  It's frustrating because FAA has so much of the market.