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Adobe Stock / Re: Adobe has blocked my account
« on: October 07, 2024, 14:54 »
Second deactivation of the account a week after its recovery
Greetings! This is my first post on this forum. I've decided to write about my situation after reading all topics on here and finding no information on such quick repeat deactivation of the account because of the "suspicious activity".
I've been an Adobe Stock author for over seven years. I only upload photos of animals (I am an animal photographer from Ukraine), mostly photos of dogs and cats. On August 23rd I've failed to log into my author account and saw a notice of its deactivation. I immediately contacted support through the "Contact us" link and later submitted an appeal as well. Also, I've started to search for information on the Internet and found out that it's possible to contact Matt (he didn't answer).
I've waited a whole month for an answer and, finally, on September 27th I received a letter saying that my account is active again and that it was previously blocked due to suspicious activity (obviously, I haven't done anything like that). However, a week before the deactivation someone bought from me lots of photos amounting to $169 in just one day, which was, indeed, weird, because I've never experienced something like this.
Delighted, I've submitted new photos for review, and requested a payout (the last payment that was shut down during the deactivation. The sum was around $300. Those peculiar $169 were still on my Adobe account).
Then, on October 4th, just when I should've received the payout, I received a notice of deactivation due to suspicious activity once again. Again, i didn't do anything. I've just submitted new photos for review and requested to receive the pre-deactivation money. A week before the deactivation I've only sold $27-worth of photos, which is a standard sum for my account.
What happens next? Will I wait for a month again just for my account to be deactivated while trying to withdraw money? Matt didn't answer my previous letters, therefore, I'm not sure if I should be writing him again.
Another deactivation just added insult to injury. I am quite sure that I didn't break any rules, I've been working with Adobe Stock for seven years and never had any issues before.
Moreover, Adobe buys my photos every year for their collections.
Has anyone's account been deactivated this fast before? If so - do you have any thoughts on what might be the issue here?
Greetings! This is my first post on this forum. I've decided to write about my situation after reading all topics on here and finding no information on such quick repeat deactivation of the account because of the "suspicious activity".
I've been an Adobe Stock author for over seven years. I only upload photos of animals (I am an animal photographer from Ukraine), mostly photos of dogs and cats. On August 23rd I've failed to log into my author account and saw a notice of its deactivation. I immediately contacted support through the "Contact us" link and later submitted an appeal as well. Also, I've started to search for information on the Internet and found out that it's possible to contact Matt (he didn't answer).
I've waited a whole month for an answer and, finally, on September 27th I received a letter saying that my account is active again and that it was previously blocked due to suspicious activity (obviously, I haven't done anything like that). However, a week before the deactivation someone bought from me lots of photos amounting to $169 in just one day, which was, indeed, weird, because I've never experienced something like this.
Delighted, I've submitted new photos for review, and requested a payout (the last payment that was shut down during the deactivation. The sum was around $300. Those peculiar $169 were still on my Adobe account).
Then, on October 4th, just when I should've received the payout, I received a notice of deactivation due to suspicious activity once again. Again, i didn't do anything. I've just submitted new photos for review and requested to receive the pre-deactivation money. A week before the deactivation I've only sold $27-worth of photos, which is a standard sum for my account.
What happens next? Will I wait for a month again just for my account to be deactivated while trying to withdraw money? Matt didn't answer my previous letters, therefore, I'm not sure if I should be writing him again.
Another deactivation just added insult to injury. I am quite sure that I didn't break any rules, I've been working with Adobe Stock for seven years and never had any issues before.
Moreover, Adobe buys my photos every year for their collections.
Has anyone's account been deactivated this fast before? If so - do you have any thoughts on what might be the issue here?
