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Adobe Stock / Account Deactivated in March 2025 (10-year, 100k+ assets) - 3+ Months of Silence
« on: Yesterday at 15:30 »
Hello everyone,
I'm hoping for advice from the community and, ideally, a response from an Adobe representative. I'm a long-time Adobe Stock contributor of about 10 years, and during that time, I've built a large portfolio: over 50,000 footage clips and 50,000 AI images.
"Dear contributor, your Adobe Stock contributor account has been de-activated. Please see your email for more information or Contact us."
In mid-March 2025, my account was deactivated for reasons related to Generative AI guidelines. Since then, I have used every official channel available to make contact: I submitted an appeal form, wrote several times via the 'Contact Us' form and directly to [email protected], and also reached out through live chat and Facebook.
It has now been over three months, and the only result of my inquiries has been automated emails with case numbers. I have received no response, no explanation of the specific issues just complete silence.
I am absolutely ready to correct any possible violations to have my account restored, but it's impossible without any feedback. The constant waiting and uncertainty are incredibly frustrating.
I would like to ask a few questions to the community and, hopefully, to the Adobe team members who are surely present on this forum:
1. Has anyone else experienced this complete lack of communication from Adobe Support recently? I understand the team may be busy, but a three-month wait for a single response seems excessive.
2. For those who eventually got a resolution after a long wait: what communication channel was most effective for you? Did follow-up inquiries help, or was it just a matter of patience? I feel that waiting over three months is just too long.
3. Is there an Adobe team representative here who could potentially influence my case and expedite its review? This waiting is becoming maddening.
I have seen mentions of Mat Hayward in older threads and also emailed him, but I believe this may no longer be a viable contact.
I would be grateful for any shared experiences or advice. It's tough to be in this limbo, especially after a 10-year productive partnership. We, the contributors, are an integral part of Adobe Stock, and I believe we deserve more transparent communication and a more loyal attitude, as we are all one team.
Thank you for your time.
I'm hoping for advice from the community and, ideally, a response from an Adobe representative. I'm a long-time Adobe Stock contributor of about 10 years, and during that time, I've built a large portfolio: over 50,000 footage clips and 50,000 AI images.
"Dear contributor, your Adobe Stock contributor account has been de-activated. Please see your email for more information or Contact us."
In mid-March 2025, my account was deactivated for reasons related to Generative AI guidelines. Since then, I have used every official channel available to make contact: I submitted an appeal form, wrote several times via the 'Contact Us' form and directly to [email protected], and also reached out through live chat and Facebook.
It has now been over three months, and the only result of my inquiries has been automated emails with case numbers. I have received no response, no explanation of the specific issues just complete silence.
I am absolutely ready to correct any possible violations to have my account restored, but it's impossible without any feedback. The constant waiting and uncertainty are incredibly frustrating.
I would like to ask a few questions to the community and, hopefully, to the Adobe team members who are surely present on this forum:
1. Has anyone else experienced this complete lack of communication from Adobe Support recently? I understand the team may be busy, but a three-month wait for a single response seems excessive.
2. For those who eventually got a resolution after a long wait: what communication channel was most effective for you? Did follow-up inquiries help, or was it just a matter of patience? I feel that waiting over three months is just too long.
3. Is there an Adobe team representative here who could potentially influence my case and expedite its review? This waiting is becoming maddening.
I have seen mentions of Mat Hayward in older threads and also emailed him, but I believe this may no longer be a viable contact.
I would be grateful for any shared experiences or advice. It's tough to be in this limbo, especially after a 10-year productive partnership. We, the contributors, are an integral part of Adobe Stock, and I believe we deserve more transparent communication and a more loyal attitude, as we are all one team.
Thank you for your time.
